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Plex on-screen menu won't go away

warzak0warzak0 Posts: 28Members, Plex Pass Plex Pass

Please have a look at my attachment before reading this.


I have an issue where the menu items will not go away during a movie or TV show. I have tried removing the Plex app and even deleted it from my downloaded content and then re-installed to no avail. I have tried all buttons on the controller to get the menus to disappear but I noticed my red "B" button does not work. It will make the menu items flash but it seems it's function is broke.


Also I only have a "skip back" button on the on-screen menu as well; you can probably see that in the screenshot. And the triggers for skipping only work for skipping back as well, the skip forward does not work.


Thank you in advance for your input!


  • mwilson42mwilson42 Posts: 1Members Plex Pass

    Did you find a resolution to this? Mine is doing the same all of a sudden?

  • don.alcombrightdon.alcombright Posts: 629Members, Plex Pass Plex Pass

    Is everyone seeing this? I don't use the Xbox but someone I share to is now experiencing this, I'm on the latest PP server and he's on the latest 360 app.

    PMS: unRAID 6.4.1 (40TB) + HDHomeRun Prime | Media: 3,124 Movies, 142 TV Shows (9,798 episodes), 26,290 Songs, too many photos...
    Living Room: Vizio 65" P-Series 4K Dolby Vision/HDR TV, Denon X2200W, Klipsch Quintet III & Klipsch R-12SW, Apple TV 4K Infuse as my client of choice
    Mancave: Panasonic 46" TH-46PZ800U 1080p Plasma TV Apple TV (4th gen) | Bedroom: Panasonic 32" TC-L32X1 720p LCD TV, Mi Box
    Connected Devices: iPad Air, iPhone 7+, iPhone 7, XBox One, Dell XPS 15" Infinity 4K
    Sharing is Caring: Fire TV Sticks | Roku's | Samsung TV's | Various Phones & Tablets

    Plexing since November, 2012... Infusing since 2017

  • *Blatz**Blatz* Posts: 2Members, Plex Pass Plex Pass

    Same here, I just started encoding movies and testing on xbox 360 Plex app and can't close menu. I assumed it was relating to not having subtitles or unfamiliar acc audio. have tried a few variations W/O luck.

  • *Blatz**Blatz* Posts: 2Members, Plex Pass Plex Pass
    edited January 2016

    SOLUTION FOUND!!! With some luck I found the answer. Sign into your Plex Pass account on the Plex website and go to the Global App Settings tab located at the top of the menu.

    There I made the settings
    "Automatically select audio and subtitle tracks" __**Checked**___
    "Preferred Audio Language" to____ **English**______
    "Preferred Subtitle Language"_____**English**______
    "Auto-Select Subtitle Mode"_______**Manually**______

    Entered password and pressed "Update"

    I haven't done an extensive test but appears to work nicely now will update as needed

  • jschultz0614jschultz0614 Posts: 8Members ✭✭

    This solution worked for one movie and then everything after had the stupid controls everytime. Whats the next step?

  • Easygoing1Easygoing1 Posts: 1Members

    Has anyone found a solution to this yet? I'm having this problem on my PS3.

  • bones1014bones1014 Posts: 3Members, Plex Pass Plex Pass

    I just started having this problem myself.

  • damojb7damojb7 Posts: 3Members ✭✭

    Hi. I have just downloaded Plex on my Xbox 360 for the first time and i am experiencing this issue, i cannot get the on screen menu (info bar) to hide whilst playing a movie. Has any one found a solution to this? thanks.

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