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PlexAPI: We failed to reach a server. Reason: Unauthorized

balsamfirbalsamfir Posts: 19Members, Plex Pass Plex Pass

I upgraded to plex 0.9.11.4 today and now my ATV through PlexConnect can no longer see my PMS.

 

I am unable to find any documentation in the forums.

 

PlexConnect Log:

 

 

00:46:23 PlexAPI: No Response from Plex Media Server

00:46:23 PlexAPI: We failed to reach a server. Reason: Unauthorized

 

I see nothing in the PMS logs.

 

Any help would be greatly appreciated.

 

 

Comments

  • wahlman.jwahlman.j Posts: 2,564Members, Plex Pass Plex Pass
    edited December 2014
    A more detailed issue report would help:

    https://github.com/iBaa/PlexConnect/wiki/How-to-report-an-issue

    Use the template provided to report the issue in more detail.

    OSX apps : OpenPlex // UAS installer OpenPlex by Wahlman.j (Source Code), CyberGhost84 (GUI) & Flipman6 (Obj-C)

    iOS Firmware links: Firmware // Firmware Limits OpenPlex app or assistance. Donations appreciated US-$ // EUR

    Click my username and message me if you need Teamviewergif <----Install this for assistance.

    (1) Locally owned PMS Mac 10.9.5 i7-4770k haswell 32gb 1866 ddr3 with e-sata rocket raid 2302 Raid-5 set of (4) 5TB HD (15TB usable) in a 10-bay DAGE1040BL (2) Jailbroken aTV2's on iOS 5.3 (6.1.4) (portable PlexConnect host's) (9) aTV3's on mixed iOS (1) iPad 3, (1) iPad mini 2 retina, (4) iPhone 4s, all jailbroken on 8.1.1 all running latest official Plex for iOS & PlexConnect for iOS. Airbubble.apk (265 initial buffer frames) for android devices or airfloat for iOS devices to airplay aTV audio to Sol Republic Tracks HD V10.

  • drewbiedrewbie Posts: 1,121Members, Plex Pass Plex Pass
    As wahlman.j pointed out, we need those details, also as your on 9.11.4 did you enable Plex home?
  • balsamfirbalsamfir Posts: 19Members, Plex Pass Plex Pass
    It was plex home that killed my ATV/plexconnect.

    If I could make a suggestion, make a sticky with regards to ATV/PlexConnect no longer workng with 0.9.11.4 due to PlexHome. Disable PlexHome and life will ne restored to good again. I only suggest this as, after you mentioned Plex Home, did I find a single thread about it. Until then, I found nothing that references the problem.

    Any ETA for at least a work around with PlexHome enabled?

    Thanks!
  • baabaa Posts: 3,954Members, Plex Pass, Forum Moderator Forum Mod

    Plex @ aTV - think different: PlexConnect

    -> the missing link between Plex Media Server and your AppleTV - 2 or 3, jailbroken or not.

    plex forums: [PlexConnect] -- github: [latest Sources], [Wiki] -- donations (paypal): [US-$][EUR]

  • birgirrafnbirgirrafn Posts: 2Members, Plex Pass Plex Pass

    I have the same problem.

    But how can I disable the PlexHome feature in order to get ATV/Plexconnect working again?

    I've done "Leave Home" and restarted PMS and Plexconnect but that did not fix it.

    Still PlexAPI gives the Unauthorized message.

    Thanks

    BR

  • baabaa Posts: 3,954Members, Plex Pass, Forum Moderator Forum Mod

    I guess, in PMS you need to delete the other users. Or leave the home. Or something.

    Or do some reading over there...

    -> https://forums.plex.tv/topic/128879-plex-home/?p=837199

    It might just be what you need?

    Plex @ aTV - think different: PlexConnect

    -> the missing link between Plex Media Server and your AppleTV - 2 or 3, jailbroken or not.

    plex forums: [PlexConnect] -- github: [latest Sources], [Wiki] -- donations (paypal): [US-$][EUR]

  • partizan76partizan76 Posts: 72Members, Plex Pass Plex Pass

    Baa, in logs i see that:
    20:20:43 PlexAPI: No Response from Plex Media Server
    20:20:43 PlexAPI: We failed to reach a server. Reason: Unauthorized
    20:20:43 PlexAPI: Traceback:
    Traceback (most recent call last):
    File "/share/MD0_DATA/.qpkg/PlexConnect/PlexAPI.py", line 432, in getXMLFromPMS
    response = urllib2.urlopen(request, timeout=20)
    File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 154, in urlopen
    return opener.open(url, data, timeout)
    File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 437, in open
    response = meth(req, response)
    File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 550, in http_response
    'http', request, response, code, msg, hdrs)
    File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 475, in error
    return self._call_chain(*args)
    File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 409, in _call_chain
    result = func(*args)
    File "/share/MD0_DATA/.qpkg/Python/lib/python2.7/urllib2.py", line 558, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
    HTTPError: HTTP Error 401: Unauthorized

    On ATV3 it shows empty Library section

  • partizan76partizan76 Posts: 72Members, Plex Pass Plex Pass

    Of course Plex Home is disabled, IP address of ATV is added to server for allow connection without auth.

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