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iOS App NO SSL Support or Managed Users?

RSPLXRSPLX Posts: 3Members, Plex Pass Plex Pass

I am new to Plex and just learning about how amazing it is and how crazy that some features are missing on iOS.

 

1: If I turn SSL encryption on in the server settings the iOS app fails to connect. So I assume there is no SSL certificate support ?!?!?!?!

 

2: After reading in the forums it seems to be a year since people requested Managed Users into the iOS app but still nothing ?!!?!?!

 

 

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Comments

  • fouxfoux Posts: 597Members, Plex Pass, Plex Ninja Plex Ninja
    Yes, the iOS app is seriously behind on features. A huge update is supposably coming
  • RSPLXRSPLX Posts: 3Members, Plex Pass Plex Pass

    Would be good if Plex gave us an indication of what is happening.

    Current Plex iOS app is listed as 23 Jan 2015 with version: 3.5.3

  • fouxfoux Posts: 597Members, Plex Pass, Plex Ninja Plex Ninja
    RSPLX wrote on June 7 2015, 9:15 AM: »

    Would be good if Plex gave us an indication of what is happening.


    They will not. We've tried. A lot.
  • RSPLXRSPLX Posts: 3Members, Plex Pass Plex Pass

    Something I probably should have done first... read the forum all the way through! 

    So after doing that, I see just how bad the situation is.

    Has all lines of attack been tried?

    I see there is no phone number but I am assuming someone has tried emailing the non-support emails to see what they say?

    Also facebook and twitter?

  • SingleServingSocietySingleServingSociety Posts: 245Members, Plex Pass Plex Pass

    Now, this SSL feature has only been launched two or three days ago. The devs did a great job on it, implementing probably the best solution possible.

    It will take some time for the client applications to implement the new features. Then the apps need to be handed to the app store police, who will also take a couple of days to allow the app to be published. With that in mind, you will probably not get an IOS update within the next two weeks.

    It is not helpful to "attack" the devs on "all lines". The issues are known and they are working on it as quick as they can. There are known ways to contact the devs (this forum). Contacting them on private platforms is just very impolite and should be avoided.

  • dracosveendracosveen Posts: 1Members, Plex Pass Plex Pass

    This is ridiculous.  Your logic is flawed.  i would accept it if the IOS app was a free thingy that someone did in their spare time, however it is a paid for application.  It should be updated and be correct for rollout of any new features.

    It is absolutely pathetic and ridiculous that I now have to wait x amount of weeks before I can start to use my paid for software again.

  • atrusatrus Posts: 11,079Members, Plex Pass, Plex Ninja Plex Ninja
    dracosveen wrote on June 7 2015, 10:21 PM: »

    This is ridiculous.  Your logic is flawed.  i would accept it if the IOS app was a free thingy that someone did in their spare time, however it is a paid for application.  It should be updated and be correct for rollout of any new features.

    It is absolutely pathetic and ridiculous that I now have to wait x amount of weeks before I can start to use my paid for software again.

    Sorry if I am confused here, but there should be nothing stopping you from using the iOS client. I am using the iOS app, and it works just fine.

    If I had to guess you have set your secure connections setting in PMS preferences to "Required". Simply change that to "Preferred" and you should be able to use the app just as before.

  • SingleServingSocietySingleServingSociety Posts: 245Members, Plex Pass Plex Pass
    edited June 2015
    dracosveen wrote on June 7 2015, 10:21 PM: »

    This is ridiculous.  Your logic is flawed.  i would accept it if the IOS app was a free thingy that someone did in their spare time, however it is a paid for application.  It should be updated and be correct for rollout of any new features.

    It is absolutely pathetic and ridiculous that I now have to wait x amount of weeks before I can start to use my paid for software again.

    No, your logic is a little off. The SSL implementation of the server was a huge security issue that needed an implementation as soon as possible. It took a long, long time, because the plex team wanted to do it right. Not releasing it because some of the clients haven't caught up would be worse than the current situation.

    As Atrus pointed out: as long as you don't set the security settings to required, your plex experience on IOS should not suffer. So your $5 are still save and as useful as they were last week.

  • NedtheNerdNedtheNerd Posts: 3,742Members, Plex Pass Plex Pass
    dracosveen wrote on June 7 2015, 10:21 PM: »

    This is ridiculous.  Your logic is flawed.  i would accept it if the IOS app was a free thingy that someone did in their spare time, however it is a paid for application.  It should be updated and be correct for rollout of any new features.
     
    It is absolutely pathetic and ridiculous that I now have to wait x amount of weeks before I can start to use my paid for software again.


    Yeah, yeah. Welcome to the world of Plex.
  • PackingItPackingIt Posts: 19Members, Plex Pass Plex Pass
    I know there is little value to my post, but yeah, if you're going to introduce a new feature to the server that would make client applications not work, you roll out an update to the client application first. It's kind of software dev 101.
  • fouxfoux Posts: 597Members, Plex Pass, Plex Ninja Plex Ninja
    Paco II wrote on June 13 2015, 9:19 PM: »

    I know there is little value to my post, but yeah, if you're going to introduce a new feature to the server that would make client applications not work, you roll out an update to the client application first. It's kind of software dev 101.

    SSL doesn't prevent the iOS app from functioning. Neither does Managed Users. So I really don't get your point.

    You just have to allow unencrypted communications.
  • PackingItPackingIt Posts: 19Members, Plex Pass Plex Pass
    You're right, you don't understand. Server software should never be able to render the client unusable. That setting would prevent the iOS app from working. Client apps should always be updated first to support server feature changes. Again, this is 101 stuff.

    foux wrote on June 13 2015, 9:43 PM: »

    SSL doesn't prevent the iOS app from functioning. Neither does Managed Users. So I really don't get your point.

    You just have to allow unencrypted communications.

  • fouxfoux Posts: 597Members, Plex Pass, Plex Ninja Plex Ninja
    Paco II wrote on June 13 2015, 9:46 PM: »

    You're right, you don't understand. Server software should never be able to render the client unusable.


    Again, no, it doesn't. In that case you should remove camera upload because some devices can't, technically, do it. That doesn't make sense. The latest server update didn't break the iOS app (at least not more than it was broken before).

    I'm the first to say that the situation with the iOS app is absolutely revolting, but that's no reason to invent problems that aren't there. On the contrary, it make us looks like wiener for no reasons.
  • PackingItPackingIt Posts: 19Members, Plex Pass Plex Pass
    Enabling the SSL feature in the server renders the iOS app unusable. That should not be possible to do. That is terrible software development. If you disagree, feel free, but you're wrong. Not going to go back and forth on this.

    foux wrote on June 13 2015, 10:06 PM: »

    Again, no, it doesn't. In that case you should remove camera upload because some devices can't, technically, do it. That doesn't make sense. The latest server update didn't break the iOS app (at least not more than it was broken before).

    I'm the first to say that the situation with the iOS app is absolutely revolting, but that's no reason to invent problems that aren't there. On the contrary, it make us looks like wiener for no reasons.

  • fouxfoux Posts: 597Members, Plex Pass, Plex Ninja Plex Ninja
    Paco II wrote on June 13 2015, 10:14 PM: »

    Enabling the SSL feature in the server renders the iOS app unusable.


    Again, wrong. Forcing SSL connections, which can be done only by showing advanced settings, would render the app unusable. By default the SSL connections are enabled, but not forced.

    And so Plex should have let this huge security hole just for iOS? Or perhaps they should have discarded the iOS app completely so that you couldn't make this complaints?

    Don't forget that advanced settings are, as their name suggests, for advanced users, who are supposed to know what they are messing with. If they don't, that's their bad.
  • PackingItPackingIt Posts: 19Members, Plex Pass Plex Pass
    Why are you arguing about this? You *know* what the answer is: they should have rolled out an iOS update first, even if just to support SSL. You really are arguing for arguments sake.
  • fouxfoux Posts: 597Members, Plex Pass, Plex Ninja Plex Ninja
    edited June 2015
    Paco II wrote on June 13 2015, 10:22 PM: »

    Why are you arguing about this? You *know* what the answer is: they should have rolled out an iOS update first, even if just to support SSL. You really are arguing for arguments sake.


    I'm arguing because when people give false bugs of the iOS app, it lessens the strengths of the real ones.

    And no, I don't agree at all. If a security release has to be pushed, it has to be pushed as early as possible. So no, I certainly don't think that they should have waited for an iOS compatible version before pushing this huge security fix. I prefer to know that my communications are secured on 90% of the channels than on 0%. I myself forced SSL connections on the WAN, and only synced on LAN on iOS for now on (forbidding cellular access for my iOS plex app), so that all my connections are secured. And I prefer that to waiting one more month before securing access to my server.

    Would I have prefer an iOS compatible version? Off course. Would I have prefer that they waited another month to release at the same time both updates? Again, certainly note.

    As I've said before, if, by default, the iOS communications were broken, that would have been a different issue. But in that case, it is broken only if you choose to break it. There's a big difference here.

  • dmarinescudmarinescu Posts: 2Members

    flex for iOS does not work at all with iOS 9 (just to let you know)

  • fouxfoux Posts: 597Members, Plex Pass, Plex Ninja Plex Ninja
    Daniael wrote on June 14 2015, 5:24 PM: »

    flex for iOS does not work at all with iOS 9 (just to let you know)

    There is already another thread on this subject.
  • PackingItPackingIt Posts: 19Members, Plex Pass Plex Pass
    This was not a security release. This was a feature release. Huge difference. Plex has *chosen* to not roll out an iOS update that supports this new feature, even though they did roll out updates for their other clients.

    foux wrote on June 13 2015, 10:30 PM: »

    I'm arguing because when people give false bugs of the iOS app, it lessens the strengths of the real ones.

    And no, I don't agree at all. If a security release has to be pushed, it has to be pushed as early as possible. So no, I certainly don't think that they should have waited for an iOS compatible version before pushing this huge security fix. I prefer to know that my communications are secured on 90% of the channels than on 0%. I myself forced SSL connections on the WAN, and only synced on LAN on iOS for now on (forbidding cellular access for my iOS plex app), so that all my connections are secured. And I prefer that to waiting one more month before securing access to my server.

    Would I have prefer an iOS compatible version? Off course. Would I have prefer that they waited another month to release at the same time both updates? Again, certainly note.

    As I've said before, if, by default, the iOS communications were broken, that would have been a different issue. But in that case, it is broken only if you choose to break it. There's a big difference here.

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