If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

An error occurred loading this content...

sndssnds Posts: 12Members, Plex Pass Plex Pass

Hey all,

 

I'm having a bit of a conundrum. PlexConnect runs fine with no errors, the hijack works fine, I can see the Plex hijack on my Apple TV 3. The problem is when I try to start a file up.I end up getting the dreaded and vague "An error occurred loading this content. Try again later." error. For every file I try, be that MKV, AVI, what-have-you.

 

Here is what I have done so far to attempt to affect a solution. I have restored and updated the Apple TV to the latest firmware. I have removed and reinstalled a fresh install of plexconnect straight from iBaa's github repo and followed the guides to the letter generating new certs, etc. This is largely why I can actually see the Plex interface when accessing Trailers.

 

I'm at a loss here. Everything is freshly installed outside of a complete wipe of the serving machine (an older Mac Mini --last unibody with a cd drive-- which has worked perfectly fine besides this error).

 

The current ATV firmware installed is 7.2

 

Let me know what else I need to provide you guys in order to troubleshoot this issue.

 

Cheers,

Sean

Comments

  • baabaa Posts: 3,954Members, Plex Pass, Forum Moderator Forum Mod

    Logs - see -> Read before posting.

    Plex @ aTV - think different: PlexConnect

    -> the missing link between Plex Media Server and your AppleTV - 2 or 3, jailbroken or not.

    plex forums: [PlexConnect] -- github: [latest Sources], [Wiki] -- donations (paypal): [US-$][EUR]

  • mschlotzmschlotz Posts: 211Members, Plex Pass Plex Pass

    +1 ^^^ Logs  :rolleyes:

    ... by chance is what you are attempting to watch an mkv?

    ... Have you tested the file in question with another viewer like VLC to see if it is ok or corrupted?

  • sndssnds Posts: 12Members, Plex Pass Plex Pass
    edited June 2015

    Which logs? Just the plexconnect.log? Or do you need other logs?

    Also, the page you mentioned, Baa, doesn't indicate this. It indicates something about how NOT to provide certain elements of a log file (?) "- but: no logfiles copy-pasting (attach it or show a pastebin link) with loglevel=High and limiting to the issue, please." <- I have no clue what this is getting at, frankly.

    As I indicated above it is not specific to any file type. The files are in perfect shape.

  • sndssnds Posts: 12Members, Plex Pass Plex Pass

    After some more persistence I was able to sort things out. Mods, please close this thread.

  • g0liathg0liath Posts: 2Members, Plex Pass Plex Pass

    snds,

    How did you resolve this? I am experiencing similar issues. Plex connect is connecting to the ATV fine but I receive the same error message when trying to play any content from my own server. I can however view content from a server which is shared with me.

  • wahlman.jwahlman.j Posts: 2,564Members, Plex Pass Plex Pass
    Read 2nd post in this topic.

    OSX apps : OpenPlex // UAS installer OpenPlex by Wahlman.j (Source Code), CyberGhost84 (GUI) & Flipman6 (Obj-C)

    iOS Firmware links: Firmware // Firmware Limits OpenPlex app or assistance. Donations appreciated US-$ // EUR

    Click my username and message me if you need Teamviewergif <----Install this for assistance.

    (1) Locally owned PMS Mac 10.9.5 i7-4770k haswell 32gb 1866 ddr3 with e-sata rocket raid 2302 Raid-5 set of (4) 5TB HD (15TB usable) in a 10-bay DAGE1040BL (2) Jailbroken aTV2's on iOS 5.3 (6.1.4) (portable PlexConnect host's) (9) aTV3's on mixed iOS (1) iPad 3, (1) iPad mini 2 retina, (4) iPhone 4s, all jailbroken on 8.1.1 all running latest official Plex for iOS & PlexConnect for iOS. Airbubble.apk (265 initial buffer frames) for android devices or airfloat for iOS devices to airplay aTV audio to Sol Republic Tracks HD V10.

  • g0liathg0liath Posts: 2Members, Plex Pass Plex Pass

    Well noted - does the below help?

    I am seeing the error when attempting to play any media - movies, tv shows or music - this first occurred a couple of days ago and prior to that everything was working just fine. I notice that none of the cover art is showing anymore either. This is happening on two ATVs I have. I am able to play content which is streaming from a server which is shared with me and I am also able to play content from my own server in browser or on ipad and iphone - I can see the cover art also on these other devices. I am not sure if this is relevant or just coincidence but I first noticed the problem after I installed jriver media center; the problem remains after uninstalling jriver.

    Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): Apple TV 3, 7.2
     
    The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.0.200
     
    The local IP address of the device that PlexConnect is installed on: 192.168.0.200
     
    The device and operating system (including version number) that PlexConnect is installed on: PC running Windows 7 Professional SP1
     
    The device and operating system (including version number) that the Plex media server (PMS) is installed on: PC running Windows 7 Professional SP1 (same device as PlexConnect)
     
    The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.12.4.1192-9a47d21
     
    The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.0.200
     
    The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork. Downloaded 22.06.2015, standard setup.
     
    Settings.cfg:
     
    [PlexConnect]
    enable_plexgdm = True
    ip_pms = 192.168.178.10
    port_pms = 32400
    enable_dnsserver = True
    port_dnsserver = 53
    ip_dnsmaster = 208.122.23.23
    prevent_atv_update = True
    enable_plexconnect_autodetect = True
    ip_plexconnect = 0.0.0.0
    hosttointercept = trailers.apple.com
    port_webserver = 80
    enable_webserver_ssl = True
    port_ssl = 443
    certfile = ./assets/certificates/trailers.pem
    allow_gzip_atv = False
    allow_gzip_pmslocal = False
    allow_gzip_pmsremote = True
    loglevel = High
    logpath = .
     
     
    Have zipped and attached the PlexConnect.log file; I deleted and generated a new file for this post but it was over 2MB so could not link with Pastebin. [attachment=52326:PlexConnect.zip]
  • thatsnastythatsnasty Posts: 26Members, Plex Pass Plex Pass

    I started having the same issues yesterday. Fresh install of PlexConnect didn't help.

    Log attached.

    banner@2x.jpg
  • baabaa Posts: 3,954Members, Plex Pass, Forum Moderator Forum Mod

    david: the issue is:

    17:12:55 PlexAPI: David PC 127.0.0.1:32400

    Your PMS is detected at 127.0.0.1 - the loop-back address. That string is communicated to aTV for media requests (video, thumbnails...). But obviously aTV can not reach your PMS with that address...

    I have no idea, why PlexGDM picked that address, but that way it just can't work. Try solving this issue, or set
    enable_plexgdm = False
    ip_pms = 192.168.0.200

    Plex @ aTV - think different: PlexConnect

    -> the missing link between Plex Media Server and your AppleTV - 2 or 3, jailbroken or not.

    plex forums: [PlexConnect] -- github: [latest Sources], [Wiki] -- donations (paypal): [US-$][EUR]

  • thatsnastythatsnasty Posts: 26Members, Plex Pass Plex Pass

    I ended up upgrading to Yosemite, didn't help my issue. Noticed my version of NTFS for mac didn't work on Yosemite so I upgraded it and now I can play again (NTFS external hosts the media). Not sure why it stopped working before the Yosemite upgrade though.

    banner@2x.jpg
  • matteos1matteos1 Posts: 6Members ✭✭

    also for me give the same problem after last update

    Using Tapatalk
  • moody_bluemoody_blue Posts: 2,753Members, Plex Pass, Plex Ninja Plex Ninja

    QNAP TS-253A 4G QTS 4.3.3.0229 + PMS 1.9.3 + QPython2 2.7.12.0 + PlexConnect 0.5-dev-230417

    TV Sony KDL-32V2500 (720p) + aTV3 Rev. A firmware 7.2.2 + Denon AVR-1604 A/V Receiver 5.1 + Harmony Touch

    Portables 1x iPad4, 2x Android phone, 1x Android tablet, 2x PMP

    No support via PM unless requested by me

Sign In or Register to comment.