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Trailers not working.....

enutz69@hotmail.comenutz69@hotmail.com Members, Plex Pass Posts: 13 Plex Pass

Love the new update but I cant get the trailers to work. Ive checked the boxes in the app & on my computer to include 2 trailers.What else needs to be done?

Best Answer

Answers

  • enutz69@hotmail.comenutz69@hotmail.com Members, Plex Pass Posts: 13 Plex Pass

    Is this a problem others are having with the new app

  • beckfieldbeckfield Members, Plex Pass Posts: 3,852 Plex Pass

    Last night the trailer would start loading, but it would never finish loading or play. I assumed it was a communication problem. Today, the trailers play with no problem.

  • schuylerschuyler Plex Dev Team Members, Plex Employee, Plex Pass, Plex Ninja Posts: 3,786 Plex Employee

    Hmm, that should be all there is to it. Do trailers work on any other clients? Is it just your Roku that isn't picking them up? I ask because most of the heavy lifting for trailers is done by the media server.

  • enutz69@hotmail.comenutz69@hotmail.com Members, Plex Pass Posts: 13 Plex Pass

    I have 2 Roku 3s both do not play trailers thats why I thought I did something wrong. Do I just start playing a movie like normal or do I hit something else? Do i need to refresh my video library?

  • ljunkieljunkie Plex Dev Team Members, Plex Employee, Plex Pass, Plex Ninja Posts: 4,944 Plex Employee

    @enutz69@hotmail.com For trailers to work, you must have local trailers available, unless you are a Plex Pass user, in which they will be added automatically. This help article may help troubleshoot, but the first thing to do is verify you have local trailers available.

  • enutz69@hotmail.comenutz69@hotmail.com Members, Plex Pass Posts: 13 Plex Pass

    In local u mean trailers on my computer? I do not nor am I plex pass user. I'm dumb lol I thought this feature was for all plex users.

  • ljunkieljunkie Plex Dev Team Members, Plex Employee, Plex Pass, Plex Ninja Posts: 4,944 Plex Employee

    @enutz69@hotmail.com said:
    In local u mean trailers on my computer? I do not nor am I plex pass user. I'm dumb lol I thought this feature was for all plex users.

    Not dumb at all, just confusing. Trailers, extras and cinema trailers (trailers before a movie) are available to all, but with a Plex Pass, they are automatically added for you when you add or fully rescan your library. Without a Plex Pass, you must supply your own trailers and extras.

  • MovieFan.PlexMovieFan.Plex Members, Plex Pass, Plex Ninja Posts: 17,625 Plex Employee

    @enutz69@hotmail.com said:
    I do not nor am I plex pass user.

    Your user profile indicates you are PlexPass.

    I'm dumb lol I thought this feature was for all plex users.

    Are you talking about playing the trailer for the movie you have selected or a random trailer like at the movie theater. The random ones require a PlexPass to work. The trailer for the movie you selected can work, but you need to provide the trailer video file and place it next to your movie file and named properly.

  • enutz69@hotmail.comenutz69@hotmail.com Members, Plex Pass Posts: 13 Plex Pass

    lol, I just became one

  • MovieFan.PlexMovieFan.Plex Members, Plex Pass, Plex Ninja Posts: 17,625 Plex Employee

    Ok. In the WebApp, go to Settings / Server / Extras, then set the options you want.

    You may also need to edit your movie library, advanced tab, enable cinema trailers. That tells PMS to use cinema trailers for movies in this library. You can turn it off for other movie libraries like Home Movies where having a trailer probably wouldn't make sense.

  • seanwill2seanwill2 Members, Plex Pass Posts: 19 Plex Pass

    Greetings,

    I hate to revisit this tread but I am at a loss for why movie trailers on all my devices stopped working. Never had a problem before. I checked all the FAQ and guides and my settings are correct. I even made sure the time and time zones were correct. Refreshed my library. Made sure correct option blocks were checked. What more can I do? Please advise.
    V/r

    -Sean

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  • seanwill2seanwill2 Members, Plex Pass Posts: 19 Plex Pass

    Bump... Please help

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  • MovieFan.PlexMovieFan.Plex Members, Plex Pass, Plex Ninja Posts: 17,625 Plex Employee

    Can you be more specific on what stopped working?

    • PMS no longer has trailers for movies in your library
    • Cinema trailers no longer play
    • Trailers are listed but clicking play doesn't play
  • seanwill2seanwill2 Members, Plex Pass Posts: 19 Plex Pass

    The trailers for the movies themselves under extras play fine. It when the random movie trailer that plays before the movie that freezes. It happens on all my devices. Does this help any? Please let me know what I can do to help isolate the problem. Thanks for your response!

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  • MovieFan.PlexMovieFan.Plex Members, Plex Pass, Plex Ninja Posts: 17,625 Plex Employee

    Please recreate the problem, then provide me logs from the app you were using and PMS.

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