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Reporting Plex Media Player issues

chrisallenchrisallen New ZealandPosts: 644Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
edited October 2015 in Plex Media Player

Requesting support

The primary way to get support for Plex Media Player is via this forum. Please first search the forum to see if someone have already asked your question.

Feature requests

Should be added to this forum as well. Tag them with feature request and we will have a discussion about it.

Technical issues / bugs

We have a open bug tracker for Plex Media Player on github: https://github.com/plexinc/plex-media-player/issues. If you have found a glitch or technical issue and know how to use github, find the logs you can file it there. Note that we will close any feature request or support requests filed there, please keep it to technical issues only.

Attached information

When requesting support or filing bugs, please provide the following information:

  • Platform and OS version
  • Plex Media Player app version
  • Brief description of the issue or bug
  • Steps to reproduce (these will make it easier for development to track down)
  • When the issue has to do with information from your Plex Media Server (such as streaming content, accessing item details, creating playlists, etc.), you should gather the "Plex Media Server.log" file covering the issue being reproduced and - attach that to your post.

In some cases you may be asked to provide "debugging data" from the app, if so, the following support article has some helpful information on grabbing this from the app: Plex Media Player Logs

(no private messages for support unless requested, please)

This discussion has been closed.