If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Troubles? Read here to learn how to provide great logs.

mattseeleymattseeley HawaiiPosts: 1,478Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

Many times we need logs from your Plex Media Server in order examine interaction between your Plex Media Server and device. It's very hard for us to use "casual" log files since there is a lot of unrelated information. These steps will help you get answers faster.

  1. First, logs from the server. Be sure you have "Debug" (but not "verbose") logging enabled for the server
  2. Quit Plex Media Server
  3. Re-aunch PMS
  4. Start the Plex Smart TV app.
  5. Enable logging to your Plex Media Server using the Privacy > Log to Media Server setting in the Plex Smart TV app's Settings menu.
  6. Reproduce the issue one time
  7. As soon as it occurs, note the exact local time and grab download your log files.
  8. Save the XML Media Information for the library item you played
  9. Disable the Log to Media Server setting in the Plex Smart TV app's Settings menu.

Then zip up the logs and XML file and attach that to your post along with the exact local time the issue occurred and specific details about the issue you're experiencing.

Log to Media Server from Plex Smart TV app will log to the currently selected Plex Media Server. So, Log to Media Server doesn't help in the following cases:

  • Trying to debug why you can't connect to your Plex Media Server
  • What's going wrong with a Plex Media Server shared with you.

Log to Media Server is very helpful logging things that happen as you browse and play media from your Plex Media Server from the Plex app on your TV.

(Please no private messages for support unless requested, please)

This discussion has been closed.