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Fanarts, Refresh All, and posters

moody_bluemoody_blue Posts: 2,561Members, Plex Pass, Plex Ninja Plex Ninja

I don't know why, but fanarts are lost sometimes. The only way that I have found to rebuild them is to Refresh the entire library. But the "Refresh All" action has an adverse consequence -> all my "personal posters" are lost. I've spent so much time correcting / creating posters and now I have to repeat it.

Is there a less destructive way to rebuild fanarts ?

QNAP TS-253A 4G QTS 4.3.3.0229 + PMS 1.9.1 + QPython2 2.7.12.0 + PlexConnect 0.5-dev-230417

TV Sony KDL-32V2500 (720p) + aTV3 Rev. A firmware 7.2.2 + Denon AVR-1604 A/V Receiver 5.1 + Harmony Touch

Portables 1x iPad4, 2x Android phone, 1x Android tablet, 2x PMP

No support via PM unless requested by me

Comments

  • trumpy81trumpy81 Posts: 9,433Members, Plex Pass, Plex Ninja Plex Ninja
    edited December 2015

    Where you need personal posters, I recommend that you download the poster yourself, then name it exactly the same as your Movie/TV Show file, but with the proper .jpg ext of course and place it in the same folder as the video file.

    Then make sure that you have the personal media agent turned on and it is sorted to the top of the list of agents.

    Then at least you should not lose your personal posters when performing a refresh all.

    I have personal posters for every video in my collection and I don't have any issues with losing them.

    Having said that, I recently had an issue where some posters would not display for any reason, my own or downloaded posters, and I had to remove the files that did not display a poster, do the Plex Dance and then re-add them. That solved that issue for me at least.

    I believe you can also add fanart by naming it correctly and placing it in the same folder with the video file. The personal media agent picks that up and uses it also.

    Check the file naming guide for more details on that, link in my signature. :)

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
  • moody_bluemoody_blue Posts: 2,561Members, Plex Pass, Plex Ninja Plex Ninja

    Thank you very much, I will follow your suggestions about personal posters.

    Regarding fanart, it's something that is generated automatically by PMS, I have no way to generate them myself. Why fanart's disapear sometimes is a mistery to me... When this happens they are visible in PHT but not in PlexConnect.

    QNAP TS-253A 4G QTS 4.3.3.0229 + PMS 1.9.1 + QPython2 2.7.12.0 + PlexConnect 0.5-dev-230417

    TV Sony KDL-32V2500 (720p) + aTV3 Rev. A firmware 7.2.2 + Denon AVR-1604 A/V Receiver 5.1 + Harmony Touch

    Portables 1x iPad4, 2x Android phone, 1x Android tablet, 2x PMP

    No support via PM unless requested by me

  • trumpy81trumpy81 Posts: 9,433Members, Plex Pass, Plex Ninja Plex Ninja
    edited December 2015

    That is odd. The only thing I can think of would be that the images are being deleted from the cache or perhaps the file permissions are being reset or corrupted somehow for PlexConnect.

    I am not sure where the cache would be located for PlexConnect, I am assuming it has a cache of course.

    If it does, then try setting the permissions for files in the cache after SSH'ing into the NAS, next time a fanart poster goes missing. With any luck that might fix it.

    PS: Fanart is downloaded the same as posters, from various fanart websites. If you can find them then you can download them, rename them as needed and pop them into your media folders with the video files, then they will be used first, ahead of any others that Plex downloads.

    Regards,
    Andy M.

    My Equipment: Synology DS1813+ | Panasonic TH-L42ET60A & TH-55DX600U | Windows 10 Professional 64Bit PC's | Raspberry Pi 2's & Odroid C2 with OpenPHT


    Device Profiles | File Naming in Plex | NAS - Plex Compatibility Guide | What CPU does my NAS have | Synology FAQ's page | Tips & Tricks
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