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Why is my iPhone app and Firefox browser not playing to my Xbox 360

NerpDerpNerpDerp Posts: 22Members ✭✭

A couple weeks ago, I ran the update for the server client on my Win7pro pc. Since then, I can no longer control my Xbox Plex with my iPhone app and have never been able to control it with Firefox. I was using Xbox Glass to start the app and then the Plex app to choose music. I do not like having to switch video source to change my music. It works correctly if I use my Xbox controller. I re-downloaded the Xbox app to no avail. Please fix this issue or tell me how to fix it.

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Answers

  • NerpDerpNerpDerp Posts: 22Members ✭✭

    My Chromecast Audio still works perfectly with my iPhone app.

  • teshiburuteshiburu Posts: 231Members, Plex Pass Plex Pass

    Odd question - is your xbox and iphone on the same wireless network? or is your iphone connected to mobile data?

  • NerpDerpNerpDerp Posts: 22Members ✭✭

    Ok, I think I need to give more details. Definitely the same wireless network. The app will sometimes actually start playing the selected music on the xbox, but the app continues to spin and not show that it has made the connection. Then, other times it doesn't play anything on the xbox. The app just spins on the selected item never connecting. It worked beautifully before the server client update.

  • NerpDerpNerpDerp Posts: 22Members ✭✭

    Updates to the server client and iphone app have not changed the issue. Chromecast Audio still works.

  • MovieFan.PlexMovieFan.Plex Posts: 14,456Members, Plex Pass, Plex Ninja Plex Employee

    Do the apps see the XBox and the streaming doesn't work, or does the XBox not show up at all in the cast list?

  • NerpDerpNerpDerp Posts: 22Members ✭✭

    The app sees the xbox. When I select music to play, it just spins on the now playing and might actually start playing on the xbox, but doesn't fully connect, it just spins and will give an error. If I hit stop it will stop the current selection. It used to work. I have run all the recent updates to the server and the app. The app updated yesterday. It did the same thing on my iphone 4s and my new iphone 6s. It used to work great. Again, my chromecast audio in my bedroom works perfectly. I am signed in on all devices.

  • MovieFan.PlexMovieFan.Plex Posts: 14,456Members, Plex Pass, Plex Ninja Plex Employee

    Ok. Can you try again from your iphone and provide the server log and the iphone app log?

  • NerpDerpNerpDerp Posts: 22Members ✭✭
    edited May 2016

    I am not sure how to find the iphone app log. Here is a server log. I selected an album using the iphone app. It played on the 360, but the app spun at now playing and finally threw the error and was then not able to control from the iphone.

  • NerpDerpNerpDerp Posts: 22Members ✭✭
    edited May 2016

    Ok. Finally figured out how to send logs from iphone.

  • NerpDerpNerpDerp Posts: 22Members ✭✭

    Upgrading to 0.9.16.4 server did not resolve my issue. It seems to have resolved similar issues for others, though.

  • MovieFan.PlexMovieFan.Plex Posts: 14,456Members, Plex Pass, Plex Ninja Plex Employee

    I'm looking into your logs. Thanks for providing them. I am seeing errors, but not sure what is causing them. I'll update here when I find something.

  • NerpDerpNerpDerp Posts: 22Members ✭✭

    Please just tell me how to fix it. One guy said something about removing ssl information from my pms conf pages. I am relatively computer savvy, but did not see anything of that nature in the pms.conf file. I just want this to work again.

  • NerpDerpNerpDerp Posts: 22Members ✭✭
    edited May 2016

    Updated the server and the iOS app today. Same issue :(

  • NerpDerpNerpDerp Posts: 22Members ✭✭
    edited May 2016

    A little help here...

  • MovieFan.PlexMovieFan.Plex Posts: 14,456Members, Plex Pass, Plex Ninja Plex Employee

    I apologize. I lost track of this thread. Your logs from 4/27 don't make sense. It shows your server is running 0.9.12.9. The app logs looked fine and was running 4.1.release. Can you update PMS and the iOS app, if you haven't already, and provide new logs please. Sorry to sound repetitive about logs, but that is the only real way to look into problems.

  • NerpDerpNerpDerp Posts: 22Members ✭✭
    edited May 2016

    May 25, 2016 20:18:15 [0x16e1bb000] INFO - Plex Media Server v0.9.12.9.1-d80948a - - build: ios-arm64 macosx

    iOS app is up to date.

    2016/05/25 20:06:02.302 (54 MB) (202139) I PMKRemotePatch.m:80 | Did NOT load stored patch for (null) ((null)): current is 4.1.1-5742 (production)

    PC is up to date.

    May 26, 2016 23:18:49:608 [5808] INFO - Plex Media Server v0.9.16.6.1993-5089475 - Microsoft PC - build: windows-i386 english

    May 26, 2016 19:25:34:594 [3272] INFO - Plex DLNA Server v0.9.16.6.1993-5089475 - Microsoft PC - build: windows-i386

    Still doesn't work.

  • MovieFan.PlexMovieFan.Plex Posts: 14,456Members, Plex Pass, Plex Ninja Plex Employee

    New logs please.

  • NerpDerpNerpDerp Posts: 22Members ✭✭
    edited June 2016

    Cool. Thanks for the help.

  • NerpDerpNerpDerp Posts: 22Members ✭✭

    The new iOS update, 4.1.2 did not resolve the issue.

  • MovieFan.PlexMovieFan.Plex Posts: 14,456Members, Plex Pass, Plex Ninja Plex Employee

    Are you able to cast to any other device? The XNox 360 is an older client and hasn't been updated in a while. I'd like to narrow down if this is a iPhone/web issue or an XBox360 issue.

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