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I already paid the one-time activation fee, why do I need to pay again?

To the point, I paid the one-time payment fee and I am still getting the pop-up to pay again. Shouldn't this be good throughout my account? I was under the impression I would not have to pay on every device I want to steam movies using plex.

Thanks.

Best Answer

  • kegobeer-plexkegobeer-plex Members, Plex Pass, Plex Ninja Posts: 5,866 Plex Ninja
    Accepted Answer

    If you purchase a Plex Pass, then you get full access on any app you download. If you don't, then you'll have to purchase the app for each operating system, ie: if you have an Android phone you buy an app from Google Play - but it does not transfer across operating systems. So, if you have an iPhone, an Android phone, and a Windows phone, you must buy an app for each phone. If you get another iPhone, you will not need to buy another app, as it works on all of the Mac mobile devices. The same goes for the other types.

    Where are my log files?

    How do I properly name my media files?

    Plex Dance

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: Running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

Answers

  • pombeirppombeirp SwitzerlandMembers, Plex Pass, Plex Ninja Posts: 1,886 Plex Ninja

    So you paid for the Plex for Windows app and are being requested to pay when installing on another Windows/Windows Phone device that is connected to your same Windows Store account?

    QNAP TS-253 Pro (x86)

  • kegobeer-plexkegobeer-plex Members, Plex Pass, Plex Ninja Posts: 5,866 Plex Ninja
    Accepted Answer

    If you purchase a Plex Pass, then you get full access on any app you download. If you don't, then you'll have to purchase the app for each operating system, ie: if you have an Android phone you buy an app from Google Play - but it does not transfer across operating systems. So, if you have an iPhone, an Android phone, and a Windows phone, you must buy an app for each phone. If you get another iPhone, you will not need to buy another app, as it works on all of the Mac mobile devices. The same goes for the other types.

    Where are my log files?

    How do I properly name my media files?

    Plex Dance

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: Running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • thelliottthelliott Members Posts: 1

    I have a question. I paid the one-time payment for my iPhone 3 months or so ago. I have now upgraded my iPhone, and want use Plex on my new the iPhone. I am getting rid of the old one, but, I installed Plex on the new phone and it wants me to pay one-time payment again. Does that sound right?

  • avowavow Members, Plex Pass Posts: 12 Plex Pass

    @thelliott said:
    I have a question. I paid the one-time payment for my iPhone 3 months or so ago. I have now upgraded my iPhone, and want use Plex on my new the iPhone. I am getting rid of the old one, but, I installed Plex on the new phone and it wants me to pay one-time payment again. Does that sound right?

    Nope, that doesnt make sense, check to make sure you are using the same account on the Apple store.

  • outsidephiloutsidephil Members Posts: 1

    I'm having the same issue. I paid for the one time fee, app worked great until a few months ago..What is going on? I recently changed form Android to IOS but still have my Roku stick..I can see my friends name but it wont let me view his server.

  • pombeirppombeirp SwitzerlandMembers, Plex Pass, Plex Ninja Posts: 1,886 Plex Ninja

    @outsidephil: you mention 3 different devices, but I'm not sure which app you purchased (remember that a purchase on Android doesn't carry over to iOS and vice versa).

    QNAP TS-253 Pro (x86)

  • metb40@hotmail.commetb40@hotmail.com Members Posts: 1

    My problem is a bit different from what I have read others posting on here. I paid one time fee for Windows app for my tablet. after using it for a while, I had to do a "reset Windows" in Windows 10 Home due to another issue. Now it will not reactivate on the same machine and is wanting me to buy it again. Help would be much appreciated, Thanks in advance.

  • pombeirppombeirp SwitzerlandMembers, Plex Pass, Plex Ninja Posts: 1,886 Plex Ninja

    That should be tied to your Microsoft account. Are you signed in to the Windows Store with the original account with which you made the purchase?

    QNAP TS-253 Pro (x86)

  • samsiusamsiu Members Posts: 1

    I just installed Plex on my new iPad and it asked for the one time activation fee which I have previously paid on my iPhone. I used same email account on Plex and Apple store for both iPhone and iPad. Anyone know how to resolve this?

  • TheMooDudeTheMooDude Members, Plex Pass Posts: 224 Plex Pass

    @samsiu said:
    I just installed Plex on my new iPad and it asked for the one time activation fee which I have previously paid on my iPhone. I used same email account on Plex and Apple store for both iPhone and iPad. Anyone know how to resolve this?

    For support with the iOS app please see the specific category in the forum. This section is for the Windows Store app (Windows 10 + Windows Phone).

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