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Why is Plex web player skipping audio tracks without playing?

mattpeckhammattpeckham Posts: 3Members, Plex Pass Plex Pass

Hi, for reasons unknown, my Plex web player (using Chrome on OS X El Capitan, latest version) is suddenly skipping audio tracks. I don't mean audio stutter, I mean completely skipping. I click a track to play, Plex pauses for a second or two, then skips to the next track, and keeps skipping. I hear no audio at all.

If I use Safari (on same Mac) the audio plays. I've disabled all extensions / plugins, and have the latest version of Adobe Flash installed.

Any advice?

Answers

  • johsmicjohsmic Posts: 3Members, Plex Pass Plex Pass

    I am having the same problem.
    MP3 works fine, but Apple lossless wont play. Just skips to the next tune, and this goes on until it hits a mp3-file.

  • mattpeckhammattpeckham Posts: 3Members, Plex Pass Plex Pass

    Ah, thank you for saying so - that adds a detail I'd forgotten to. Yep, all Apple Lossless (m4a) files here as well.

    Several months ago, I didn't have the problem. It seems to have occurred in an update.

  • johsmicjohsmic Posts: 3Members, Plex Pass Plex Pass

    Well - It works for me now. But I dont know why...
    This is what I did - in a desperate attempt:

    • Deleted my music-library
    • Added just one album with m4a-files - for testing
    • Chose "Premium Plex library". Same problem.
    • Did this a couple of times, with different settings - did not work.
    • Then I chose "Create basic music library" and it worked.
    • Then I deleted the library once more, and added the same album as "Premium Plex library". And it still worked.
    • Now I have added my whole collection as Premium, and everything works well.

    Go figure...

  • mattpeckhammattpeckham Posts: 3Members, Plex Pass Plex Pass

    How strange. I just did the same, went with basic, but it's still skipping tracks in Chrome (and playing them just fine in Safari).

  • johsmicjohsmic Posts: 3Members, Plex Pass Plex Pass

    This becomes stranger and stranger...
    Now m4a suddenly stopped working in Chrome, but as you say, it works in Safari.
    ...
    I will notify plex support.

  • plnkeye21plnkeye21 Posts: 46Members, Plex Pass ✭✭
    edited May 2016

    Has this been fixed? Is it a Chrome only thing? My audio library skips when I'm remote web playing. But if I play directly (locally) no skips. Super frustrating. Works fine in IE.

  • beckfieldbeckfield Posts: 3,997Members, Plex Pass Plex Pass
    edited May 2016

    @mattpeckham said:
    Hi, for reasons unknown, my Plex web player (using Chrome on OS X El Capitan, latest version) is suddenly skipping audio tracks. I don't mean audio stutter, I mean completely skipping. I click a track to play, Plex pauses for a second or two, then skips to the next track, and keeps skipping. I hear no audio at all.

    If I use Safari (on same Mac) the audio plays. I've disabled all extensions / plugins, and have the latest version of Adobe Flash installed.

    Any advice?

    I think you may have encountered the same bug I reported a few weeks ago.

  • shortjt@gmail.comshortjt@gmail.com Posts: 5Members, Plex Pass Plex Pass

    Sounds similar to what I'm experiencing although the track skipping happens in Chrome, IE11, and FF in Windows. I can temporarily fix the issue by viewing the Info on the track, but this seems browser specific. If I open a new session in another browser the same track will not play. It doesn't do it on all Apple Lossless files.

    https://forums.plex.tv/discussion/comment/1189196#Comment_1189196

  • s1mplemans1mpleman Posts: 468Members, Plex Pass Plex Pass

    Same issue here, had it for a month or so now.

  • axeboxaxebox Posts: 26Members, Plex Pass Plex Pass

    It's doing this for me on the Nvidia Shield TV. One possibility is it's a caching problem as I think PMS has introduced lots of side effects due to not being able to write to extended storage.

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