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How do you get recommendations to work?

ms3arsms3ars Members, Plex Pass Posts: 88 Plex Pass

Hello,

My watch later queue currently contains 4 video links (all from Youtube) and I can't recommend any of them to my friends set up on my Plex server (I am a Plex Pass member).

When I try to recommend from Plex Web, I just get an error saying: "There was a problem recommending this item." and when I try from the iOS app (4.2) I just get a blank screen.

Can anyone please help?

Best Answers

  • ms3arsms3ars Members, Plex Pass Posts: 88 Plex Pass
    Accepted Answer

    Thanks @sander1...!

Answers

  • BigWheelBigWheel Members, Plex Employee, Plex Pass, Plex Ninja Posts: 9,780 Plex Employee

    have you tried doing a recommend from anything else besides youtube?

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • ms3arsms3ars Members, Plex Pass Posts: 88 Plex Pass

    Hi @BigWheel, I finally found a video to add to my watch later queue that was not from YouTube - I still could not recommend it to any friends.

  • sander1sander1 Channel Developer/Admin Members, Plex Pass, Plex Ninja Posts: 3,635 Plex Ninja
    edited July 2016

    I can confirm that recommending items does not work currently. The source of the video doesn't matter, everything fails.

  • ms3arsms3ars Members, Plex Pass Posts: 88 Plex Pass
    edited July 2016

    Hi @sander1, thanks for the confirmation - do you know how we can get this logged as an issue for the Plex developers to fix?

  • ms3arsms3ars Members, Plex Pass Posts: 88 Plex Pass
    Accepted Answer

    Thanks @sander1...!

  • civuckcivuck Members, Plex Pass Posts: 31 Plex Pass

    Any updates on this?

  • BigWheelBigWheel Members, Plex Employee, Plex Pass, Plex Ninja Posts: 9,780 Plex Employee

    I just used it and seems to be working fine. are you receiving a specific error?

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
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