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Error: "Playback Error: Failed fetching the PlayQueue from the server"

clowgclowg Posts: 147Members, Plex Pass Plex Pass

Latest app from Windows Store.

I get this error when I try to play any music - either directly or via a playlist.
TV Shows and Movies play OK.

Music plays fine from the Web App on the same PC in the same network location. The Windows 10 x64 PC is behind a corporate proxy server (MS TMG).

While I was testing the app I was playing a TV Show and clicked the back arrow in the top left corner and this caused the app to crash (error dialog first saying that the developer has been notified).


  • prangeprange Posts: 38Members, Plex Pass Plex Pass

    Any fix on this? I'm having the same issue with music playback but movies/TV work fine.

  • cgarrett09cgarrett09 Posts: 1Members, Plex Pass Plex Pass

    Same issue for me on a home network. The Windows 10 app reports the same error and fails to play any music--which kinda defeats the purpose of a "media server". I can understand free apps not performing correctly sometimes, but the bugs should be worked out of a PAID app..

  • paulfarr0wpaulfarr0w Posts: 20Members ✭✭

    yeah same here. Do we have to have a subscription to use the windows 10 app maybe ?!

  • HcksawHcksaw Posts: 1Members, Plex Pass Plex Pass

    +1, getting an error as well. Plays singular files fine, but getting the same error when trying to play music and playing through the album. https://www.screencast.com/t/c2tMtJcqO6LM

    Windows 10 Creators Update
    Plex App Version 3.2.20-25990c77 (5/10/2017)
    Signed in with Plex Pass

  • crazralfrillcrazralfrill Posts: 1Validating, Plex Pass Plex Pass

    Same here.

  • DebrodeDDebrodeD Posts: 21Members, Plex Pass Plex Pass
    edited July 2017

    The windows 10 client just gave me this same error when trying to play my audiobooks, but then I played a music mp3 file and now it works with my long audiobook files too, no idea why.

  • jellyPitjellyPit Posts: 1Validating, Plex Pass Plex Pass
    edited February 28

    This has happened a few times to me now but only in the Win 10 app and only on this pc - last time I fixed it by playing part of a movie then switching back, this time that didn't work. Removed and reinstalled the app, no joy - what did work was signing out then back in again.

    Edit: I'm a fool. The paddles on the back of my plugged in Xbox controller were resting on something, causing plex to constantly skip back, causing the error message.

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