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Windows 10 Stuck Waiting to be Downloaded

Running Windows 10 App. The conversion completes correctly then all the media sits in the state: "Waiting to be Downloaded". I've uninstalled the app three times and re-installed with the same results. Very disappointed. :-/

Any troubleshooting tips would be greatly appreciated,

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Answers

  • pombeirppombeirp SwitzerlandMembers, Plex Pass, Plex Ninja Posts: 1,886 Plex Ninja

    That seems to be a state of the OS, not of the Plex app. It is the responsibility of Windows 10 to download the app, so I guess you'd need to talk to Microsoft support.

    QNAP TS-253 Pro (x86)

  • ErikBeanErikBean Members, Plex Pass Posts: 3 Plex Pass

    Ask them what? Why Plex isn't downloading my content correctly/ They're going to turn right back around and tell me to talk to Plex. This doesn't help at all, I'm not the only one frustrated with the sync app.

  • pombeirppombeirp SwitzerlandMembers, Plex Pass, Plex Ninja Posts: 1,886 Plex Ninja

    Sorry @ErikBean, I thought you were saying the Plex app was stuck being downloaded from the Windows Store! I didn't mean to send you to Microsoft regarding a problem with Sync :-)

    Can you please send me the logs after you initiate syncing (using Settings/Advanced/Email diagnostics)?

    QNAP TS-253 Pro (x86)

  • danjock@gmail.comdanjock@gmail.com Members, Plex Pass Posts: 2 Plex Pass

    Is there any resolution for this? I am also having this issue.

  • ericg1981ericg1981 Members, Plex Pass Posts: 1 Plex Pass

    Same here, my movie has been converted (not sure why) and the app is stuck at "awaiting tranfer'

  • tlarsen20tlarsen20 Members Posts: 3

    Me too. I tried installing the windows 7 app as well on my windows 10 machine and it seems to not be working.

  • tlarsen20tlarsen20 Members Posts: 3

    It just says stuck on transferring, or shows nothing. (windows 10 version)

  • tlarsen20tlarsen20 Members Posts: 3

    Here is a screengrab

  • WilhelmStrokerWilhelmStroker Members, Plex Pass Posts: 1,686 Plex Pass

    You've got a pretty clear error shown there, but without logs it's really difficult to tell what's going on.

  • EJH77777EJH77777 Members, Plex Pass Posts: 1 Plex Pass

    Same issue here, quite frustrating to not have a resolution when paying for the service.

  • thelanrangerthelanranger Members, Plex Pass Posts: 57 Plex Pass

    Yea...I had that issue at one point. It has something to do with your firewall somewhere but logs would be required. Either software firewall, AV, or something in your router (maybe you have a fancy router? I have a fancy firewall) is blocking the data transfer.

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