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Apple TV 4 Trailers won't play?

MiniPlexMiniPlex Members, Plex Pass Posts: 22 Plex Pass


Apple TV 4 newest O/S / app newest Plex Pass Server build on 2012 Macmini w/ssd and 16gb ram.

Playback of media files is flawless. I noticed trailers no longer play before films. I checked app settings- set for 2 trailers pre-film. Also, trying to click play trailer fails. Just black screen while it tries to load for maybe 1/2 second. Featerettes do the same.

Any advise?




  • pwalker1485pwalker1485 Members, Plex Pass Posts: 1 Plex Pass

    I'm experiencing the same issue, its not feature I use very often but I tried to play a trailer tonight and get the exact same result (tested several different trailers after that and none worked). Hopefully someone can advise if this is a known issue or is something that needs looking at.

  • ReginardReginard Members, Plex Pass Posts: 19 Plex Pass

    I have been experiencing this on both the release and the latest beta. It's a feature I use a lot so really miss it.

    I have followed the Plex article on how to get trailers to play to no avail.


  • MiniPlexMiniPlex Members, Plex Pass Posts: 22 Plex Pass

    Thanks for the replies. I love the feature and certainly miss it. Hopefully an updated release will address it.

  • taoerasertaoeraser Members, Plex Pass Posts: 2 Plex Pass

    Switch off "Direct Play" in the Plex settings @Apple TV4 and then trailer again plays

  • jonathan123jonathan123 Members, Plex Pass Posts: 62 Plex Pass

    Yep, turning off direct play fixes trailers. Ok short term fix.

  • Henrik RoksvaagHenrik Roksvaag Members, Plex Pass Posts: 25 Plex Pass

    Any news on this. Trailers are very important for me, but i left plex pass due to having issues with trailers constantly buffering if you are outside the US, if there is even more issues now then sadface

  • mineal81mineal81 Members, Plex Pass Posts: 14 Plex Pass

    Trailers not working for me either. Next time I am in the app I will try turning off direct playback.

  • CalebCCalebC Members, Plex Pass Posts: 31 Plex Pass

    I also have this problem. I tried disabling direct playback on the AppleTV but trailers still do not show. When I choose "Play Trailer", the screen turns black and a spinner appears for a second or so before returning to the movie description.

  • colotticolotti Members, Plex Pass Posts: 27 Plex Pass

    I looked for that setting in ATV4 but could not find it....this also seems to affect iOS devices you don't get trailers on iPhone either with direct play enabled....seems like a pretty obvious bug in the iOS and tvOS apps no?

  • WunderwallyWunderwally Members, Plex Pass Posts: 396 Plex Pass
    edited October 2016

    Working fine here (on iOS and tvOS) with Direct Play enabled. If it was a bug it has been fixed.

    Edit: Nervermind...thought it was about "normal" Trailers...didn't read the part that it was about playing trailers before a movie.

  • ReginardReginard Members, Plex Pass Posts: 19 Plex Pass

    Any news on a permanent fix for this?

  • MiniPlexMiniPlex Members, Plex Pass Posts: 22 Plex Pass

    Not that I've heard.

    I'll try disabling direct play and report back. What functionality will I lose with that disabled?

  • DanneFrankDanneFrank Members, Plex Pass Posts: 42 Plex Pass

    This is still an issue, one of the reasons I bought Plex pass was for the trailers. Is there any news of this being fixed?

  • ReginardReginard Members, Plex Pass Posts: 19 Plex Pass

    It's fixed in the 1.5 beta.

  • jeanloupdrjeanloupdr Members, Plex Pass Posts: 1 Plex Pass

    I have the exact same issue, not able to play any trailers

  • dragonmeldragonmel Members, Plex Pass Posts: 481 Plex Pass

    Even when trailers 'worked' it was broken

    With trailers set to on.. you loose the ability to select a movie with the 'play version' button for those that have 2 or more different encoded of a movie on the server.

  • iamdaproiamdapro Members, Plex Pass Posts: 6 Plex Pass

    Same for me. They work while playing from a different server or from a different device but not on my local server from my Apple TV.

    Running PMS Version
    Apple TV 4th Gen tvOS 10.0.1
    Router: Google OnHub

  • iamdaproiamdapro Members, Plex Pass Posts: 6 Plex Pass

    It looks like v1.5 of the app has fixed this :)

  • aspintoaspinto Members, Plex Pass Posts: 1 Plex Pass

    Trailers buffering at 0:41 secs for me on Apple TV Plex. Version of plex in apple tv is 1.9.

  • RolloTomasi73RolloTomasi73 Validating, Plex Pass Posts: 12 Plex Pass

    Trailers on AppleTV are acting very strange for me now.

    The Movies themselves are fine, but trailers take forever to load, then play in fits and stops, I get messages my Internet connection is too slow (it is definitely not), and the trailers sometimes scrub backwards on their own - watching the timeline looks like a demon has taken control of my playback!

    Has anyone else experienced this at all?

    (I'm on v1.10 of the player.)

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