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[BUG] Last subtitle entry is not displayed on Plex Web

SkaronatorSkaronator Members, Plex Pass Posts: 58 Plex Pass

Hey,

just played a normal Episode of Elementary and noticed that there are missing subtitles for 3-4 sentences so I decided to make them quick in a SRT file.

Everything works fine except that the last subtitle is not displayed on the Web player. It works fine on the Plex Media Player and Android.

This is the content of the SRT file

1
00:01:48,500 --> 00:01:52,000
Die Presse bezeichnete Sie als Hure,

2
00:01:52,500 --> 00:01:56,800
aber ich denke es war die Einsamkeit,
die sie getötet hat.

3
00:01:57,500 --> 00:02:02,000
Sie muss ihren Angreifer gekannt haben.

4
00:02:02,500 --> 00:02:04,000
Mr. Iyengar?

1, 2, 3 and 4 will be shown on Plex Media Server and on my Android Phone -> everything fine
1, 2 and 3 will be shown on Plex Web but 4 is missing?

Any idea why this happens? I tried to add a 5th subtitle to it and then it will play 1, 2, 3 and 4 but not the 5th - so its always the last one.

Best Answers

Answers

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,873 Plex Ninja

    May I have a copy of the whole file, unaltered please?

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  • SkaronatorSkaronator Members, Plex Pass Posts: 58 Plex Pass

    Of the SRT file or do you want the Video + SRT file? If you only want the SRT file then the full content is in my first post. The file is in UTF-8 formatted.

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,873 Plex Ninja

    I'd like the file as-is, please. Not inserted into a forum post, which might mess with the line breaks etc.
    zip it before trying to attach it to a post
    https://support.plex.tv/hc/en-us/articles/202756326-How-do-I-attach-files-in-the-forums-

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
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  • SkaronatorSkaronator Members, Plex Pass Posts: 58 Plex Pass

    The file is embedded in the MKV but it doesn't matter if it's inside the MKV or external as SRT file.

  • OttoKernerOttoKerner Members, Plex Pass, Plex Ninja Posts: 30,873 Plex Ninja

    The file look very ordinary.

    Could you set
    Settings - Web - Player - Burn Subtitles = Always
    and play the same file again?
    Is the last line still missing in this mode?

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • SkaronatorSkaronator Members, Plex Pass Posts: 58 Plex Pass

    Okay now its working fine and it'll show the last line as well. (with 100% CPU usage ofc :P)

  • SkaronatorSkaronator Members, Plex Pass Posts: 58 Plex Pass

    Alright, great - or bad! :P

  • J.ClarkJ.Clark Members, Plex Pass Posts: 1 Plex Pass
    edited March 7

    as of 3.37.2, I'm sorry to report this is still happening for me. External Srt, last entry for every tv episode with subtitles misses the last entry.

    These subtitles are the non-English parts, so one of the srt files for an episode only has one entry.. as this is the first, only and last entry, this subtitle never gets displayed either.

    For the record, I have added a last entry:

    To every single srt file. With this "Final", illegitimate entry, the actual last entry now shows. NO biggie, but deffo still a bug =0)

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