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Sync error "there is an error with this item"

124

Answers

  • 4Meadway4Meadway Posts: 242Validating, Plex Pass Plex Pass

    Would that also explain all the playback issues I've been experiencing with synced content? I.e. freezing, unable to move to the next track without unlocking the phone?

    Is this little database client of server side?

  • labashosky2010labashosky2010 Posts: 136Members, Plex Pass Plex Pass
    edited April 29

    @4Meadway said:
    Would that also explain all the playback issues I've been experiencing with synced content? I.e. freezing, unable to move to the next track without unlocking the phone?

    Is this little database client of server side?

    The playback issue might an another issue where plex doesn't play sync'd content on android 7.0, definitely a client side issue (god I wish they would fix that) Please comment/like this -> https://forums.plex.tv/discussion/264565/bug-android-app-music-stop-playing-offline-music-after-a-few-tracks to help get the this in front of the Devs to fix.

  • 4Meadway4Meadway Posts: 242Validating, Plex Pass Plex Pass

    @Movies2night I'm wondering if this is related to android 7 as my tablet which is running 6 is not experiencing the issue. Maybe related to playback issue which has been raised?

  • 4Meadway4Meadway Posts: 242Validating, Plex Pass Plex Pass

    Thought sync was working but it's still broken...media information is still not showing up randomly for both artists and albums!

    Come Plex people, what is going on?

  • MovieFan.PlexMovieFan.Plex Posts: 16,139Members, Plex Pass, Plex Ninja Plex Employee

    @4Meadway - Can you provide me a new log from the latest app?

  • bittwiddlerbittwiddler Posts: 1Members, Plex Pass Plex Pass

    @MovieFan.Plex said:
    @4Meadway - Can you provide me a new log from the latest app?

    Did you get the logs you needed? I still have this problem ongoing and it's really rather annoying

  • 4Meadway4Meadway Posts: 242Validating, Plex Pass Plex Pass
  • shazoomshazoom Posts: 2Members, Plex Pass Plex Pass

    I had a couple of issues with synced music missing album covers.

    The easiest way to sync a bunch of albums seems to be making a playlist and syncing that playlist. However, lots of covers were missing. Switching strategy to selecting albums and syncing them individually is slower but has been much more reliable for me. However, I still had a couple of failed album covers syncs. I found refreshing the metadata for the album in question fixed the problem for those albums but I did need to manually remove the album from the sync list to delete the files and update the metadata and re-add it again.

  • kurtnilsenkurtnilsen Posts: 13Members, Plex Pass Plex Pass

    Getting errors... this is getting really irritating!

  • kriwistkriwist Posts: 9Members Plex Pass

    So I bought one month of plex pass so that I could take my media with me for offline playback while I go on an 11 hour long flight and I try to sync my media and i managed to sync only 2 items ???
    WTF Plex ?
    I only get this stupid message like everybody else in here "there is an error with this item"
    LOL relay professional.
    I guess I will have to do this the hard way after all, copy all my stuff to sdcard for watching!

    Using Plex via Samsung UE65HU7500

  • fluchtsalatfluchtsalat Posts: 3Members, Plex Pass Plex Pass
    edited October 3

    Still the same problem here with 6.5.3.2115

  • nickcpainternickcpainter Posts: 2Members, Plex Pass Plex Pass

    Same problem. Latest version of the app and server.

  • antoniolgantoniolg Posts: 195Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Sorry, we are aware about some sync issues and working on them, just they are rather difficult to replicate. In general, when sync fails consistently, it's worth a try to remove the device from "Settings / device" from plex.tv, as some previous sync might have been left corrupted. This will force to log in again though, but can fix the sync issues.

    Apart from that, the more information we get about the situation (device, architecture, empty space, logs, if it's on internal memory or sdcard), the better to really understand what's happening.

  • Bazzu85Bazzu85 Posts: 60Members, Plex Pass Plex Pass

    I'm having this issue now..android app updated..server updated..
    Syncing a show at 0.3mbps for my holidays..
    10 episodes unwatched..the first 2 give the error..the other 8 not..
    Even syncing the 2 episode as singole instance cause the error.. suggestions?

  • MovieFan.PlexMovieFan.Plex Posts: 16,139Members, Plex Pass, Plex Ninja Plex Employee

    Can you provide the XML from PMS for 1 of those episodes that failed and 1 that completed?

    https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats

  • Bazzu85Bazzu85 Posts: 60Members, Plex Pass Plex Pass
    edited October 7

    @MovieFan.Plex said:
    Can you provide the XML from PMS for 1 of those episodes that failed and 1 that completed?

    https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats

    This is the xml of a completed episode:

    <MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Serie Tv" librarySectionUUID="5bc69776-a2ad-453d-a29f-0ef8f6fa477e" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1506306758">
    <Video ratingKey="111800" key="/library/metadata/111800" parentRatingKey="111796" grandparentRatingKey="111741" guid="com.plexapp.agents.thetvdb://78804/5/4?lang=it" librarySectionID="2" librarySectionKey="/library/sections/2" type="episode" title="Il tempo degli Angeli" grandparentKey="/library/metadata/111741" parentKey="/library/metadata/111796" grandparentTitle="Doctor Who (2005)" parentTitle="Stagione 5" contentRating="TV-PG" summary="Luogo: Alfava Metraxis 
     Data: 51esimo secolo
     Nemico: Angeli piangenti
    
     Un'astronave schiantata, un tempio in orvina ed una terrificante salita nel labirinto dei morti: River Song è tornata nella vita del Dottore, portandosi più guai di quelli che possa risolvere. L'ultimo Angeli piangente vaga nelle rovide di Alfava Metraxis ed il Dottore deve fermarlo. "Non sbattere le palpebre!" continuano a ripetere ad Amy - ma Amy scoprirà che non è la cosa peggiore che puoi fare..." index="4" parentIndex="5" rating="8.2" year="2010" thumb="/library/metadata/111800/thumb/1500162034" art="/library/metadata/111741/art/1500162047" parentThumb="/library/metadata/111796/thumb/1500162046" grandparentThumb="/library/metadata/111741/thumb/1500162047" grandparentArt="/library/metadata/111741/art/1500162047" grandparentTheme="/library/metadata/111741/theme/1500162047" duration="2459179" originallyAvailableAt="2010-04-24" addedAt="1485502616" updatedAt="1500162034">
    <Media videoResolution="720" id="160043" duration="2459179" bitrate="2701" width="1280" height="720" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="hevc" container="mkv" videoFrameRate="PAL" audioProfile="he-aac" videoProfile="main">
    <Part accessible="1" exists="1" id="170177" key="/library/parts/170177/1500138281/file.mkv" duration="2459179" file="Q:\Serie Tv 03\Doctor Who [2005]\Stagione 05 [BDmux 720p HEVC] [ITA+ENG+SUB]\S05E04 - Il tempo degli Angeli.mkv" size="830407827" audioProfile="he-aac" container="mkv" videoProfile="main">
    <Stream id="329238" streamType="1" default="1" codec="hevc" index="0" bitrate="2701" bitDepth="8" chromaSubsampling="4:2:0" colorRange="tv" frameRate="25.000" height="720" level="123" profile="main" refFrames="1" width="1280"/>
    <Stream id="329239" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="69" language="Italiano" languageCode="ita" profile="he-aac" samplingRate="48000" title="Italiano"/>
    <Stream id="329240" streamType="2" codec="aac" index="2" channels="2" bitrate="69" language="English" languageCode="eng" profile="he-aac" samplingRate="48000" title="Inglese"/>
    <Stream id="329241" streamType="3" selected="1" default="1" forced="1" codec="srt" index="3" language="Italiano" languageCode="ita" title="Italiano FORCED"/>
    <Stream id="329242" streamType="3" codec="srt" index="4" bitrate="0" language="Italiano" languageCode="ita" title="Italiano"/>
    <Stream id="329243" streamType="3" codec="srt" index="5" bitrate="0" language="English" languageCode="eng" title="Inglese"/>
    </Part>
    </Media>
    <Director id="52638" filter="director=52638" tag="Adam Smith"/>
    <Writer id="52639" filter="writer=52639" tag="Steven Moffatt"/>
    <Extras size="0"></Extras>
    </Video>
    </MediaContainer>
    
  • Bazzu85Bazzu85 Posts: 60Members, Plex Pass Plex Pass
    edited October 7

    This is the xml of a failed episode (I'm on mobile, sorry):

    <MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Serie Tv" librarySectionUUID="5bc69776-a2ad-453d-a29f-0ef8f6fa477e" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1506306758">
    <Video ratingKey="111799" key="/library/metadata/111799" parentRatingKey="111796" grandparentRatingKey="111741" guid="com.plexapp.agents.thetvdb://78804/5/3?lang=it" librarySectionID="2" librarySectionKey="/library/sections/2" type="episode" title="L'arma di Churchill" grandparentKey="/library/metadata/111741" parentKey="/library/metadata/111796" grandparentTitle="Doctor Who (2005)" parentTitle="Stagione 5" contentRating="TV-PG" summary="Luogo: Terra
     Data: 1941, Seconda guerra mondiale
     Nemico: i Dalek
    
     Il Dottore è stato convocato dal suo vecchio amico Winston Churchill ma nel bunker del gabinetto di guerra, sotto le strade di una Londra in pieno Blitz tedesco, egli trova ad aspettarlo i sui vecchi nemici. I Dalek sono tornati - ma come può Winston Churchill essere in combutta con loro?" index="3" parentIndex="5" rating="7.4" viewCount="1" lastViewedAt="1507315370" year="2010" thumb="/library/metadata/111799/thumb/1500162034" art="/library/metadata/111741/art/1500162047" parentThumb="/library/metadata/111796/thumb/1500162046" grandparentThumb="/library/metadata/111741/thumb/1500162047" grandparentArt="/library/metadata/111741/art/1500162047" grandparentTheme="/library/metadata/111741/theme/1500162047" duration="2476160" originallyAvailableAt="2010-04-17" addedAt="1485502616" updatedAt="1500162034">
    <Media videoResolution="720" id="160042" duration="2476160" bitrate="2883" width="1280" height="720" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="hevc" container="mkv" videoFrameRate="PAL" audioProfile="he-aac" videoProfile="main">
    <Part accessible="1" exists="1" id="170176" key="/library/parts/170176/1500138258/file.mkv" duration="2476160" file="Q:\Serie Tv 03\Doctor Who [2005]\Stagione 05 [BDmux 720p HEVC] [ITA+ENG+SUB]\S05E03 - L'arma di Churchill.mkv" size="892279764" audioProfile="he-aac" container="mkv" videoProfile="main">
    <Stream id="329232" streamType="1" default="1" codec="hevc" index="0" bitrate="2883" bitDepth="8" chromaSubsampling="4:2:0" colorRange="tv" frameRate="25.000" height="720" level="123" profile="main" refFrames="1" width="1280"/>
    <Stream id="329233" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="69" language="Italiano" languageCode="ita" profile="he-aac" samplingRate="48000" title="Italiano"/>
    <Stream id="329234" streamType="2" codec="aac" index="2" channels="2" bitrate="69" language="English" languageCode="eng" profile="he-aac" samplingRate="48000" title="Inglese"/>
    <Stream id="329235" streamType="3" selected="1" default="1" forced="1" codec="srt" index="3" language="Italiano" languageCode="ita" title="Italiano FORCED"/>
    <Stream id="329236" streamType="3" codec="srt" index="4" bitrate="0" language="Italiano" languageCode="ita" title="Italiano"/>
    <Stream id="329237" streamType="3" codec="srt" index="5" bitrate="0" language="English" languageCode="eng" title="Inglese"/>
    </Part>
    </Media>
    <Director id="39250" filter="director=39250" tag="Andrew Gunn"/>
    <Writer id="39197" filter="writer=39197" tag="Mark Gatiss"/>
    <Extras size="0"></Extras>
    </Video>
    </MediaContainer>
    
  • kstewardksteward Posts: 3Members, Plex Pass Plex Pass
    edited October 22

    I'm also having the issue, but only with video files that are larger (not tested music syncing). When I sync video lectures (2 Mbps, 720p, <400MB) and short Youtube videos (<200 MB, 2Mbps 720p), I can sync successfully. When I try a movie (original 5Gb, converting to 2Mbps 720p), or a TV episode (Charlie Rose, original 4.6GB, converting to 2Mbps 720p), then it fails EVERY time.

    Specific Notes:

    • on the server, i am running the very latest PMS (1.9.4.4325) on an Ubuntu 16.04 on amd64 x86_64
    • on the client, i am running the latest (6.6.0.2384) on a Samsung Galaxy Tab A 9.7 with more than 9.9 Gb available storage on an external SD card.

    Plex is awesome, but this broken feature (which used to work more than a year ago?) is making me sad :-( I really miss it, esp since I travel a lot.

    One suggestion: increase the verbosity of the error messages when syncing fails: in the current version, the error msg is uninformative; it needs to reveal more about where and why in the code it is failing so that the bug can be isolated and fixed.

  • 4Meadway4Meadway Posts: 242Validating, Plex Pass Plex Pass

    I'm getting thing bug on some synced music files - seems to impact the same albums but no idea why as they used to sync on my old phone running 6.1.1 but since moving to android 7.1.1 sync is not so reliable. Oddly the albums play:

    @antoniolg - could this be related to the missing artist and album information bug?

  • labashosky2010labashosky2010 Posts: 136Members, Plex Pass Plex Pass

    I think the problem has something to do with the phone (maybe how fast it can write to storage). I have 2 Android 7.1.1 phones (Nexus 6 & Moto E4) syncing the same playlist (smart play list of songs rate 4 or 5 stars). I always seem to have problem with Nexus 6 when initially sync'ing the playlist it gets stuck and will eat up the battery and overheat the phone (had to put it in the freezer last time). when it gets stuck I have to pause the syncing, after unpausing I get the dreaded "there is an error with this item". Moto E4 doesn't have any problems.

    I have a new plex server, so I'm trying to re-sync the Nexus 6 now. It constantly stops after a few songs and I have to hit the refresh icon to get it to download more.

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