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Small percentage of files will not pull IMDb metadata

crafty35acrafty35a Posts: 12Members, Plex Pass Plex Pass

I created a brand new Movies library, with the "Plex Movie" agent, and set it to pull all metadata from IMDb (cast list, ratings, plot summary). This worked fine, but I've found that a few of my movies do not retrieve IMDb metadata. When I noticed this on one movie, I wrote a small program to scan the metadata xml files to see if there were other files failing to pull IMDb data.

Here is the full list:

  • Lights Out
  • Kubo and the Two Strings
  • Ouija: Origin of Evil
  • Suicide Squad

Interestingly, I found that another user had the same issue with Suicide Squad (http://forums.plex.tv/discussion/comment/1354255/), so it seems likely that the issue is not with my server setup.

Does anyone know what I can do to figure out what's going on here? I will be happy to post logs if someone can point me to the relevant log files.

Best Answer

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Answers

  • Frank LoganFrank Logan Posts: 53Members, Plex Pass Plex Pass

    Someone will ask for your logs.. and maybe the same person, or some else, will ask for the movie file names and structure, to see that you have followed the correct format. You will also want to post the version number of PMS that you are using.

    If your file structure is correct according the the Plex rules, your log files may show an issue.

    2012 Samsung HT-E6730W Home Theater
    2012 Samsung UN46ES8000F TV, with attached 2014 Samsung Evolution Kit SEK-2000
    2015 Samsung Galaxy Tab E 9.6
    Kangaroo PC Pro, Windows 10, Plex Media Server, with 2TB Seagate HDD

  • crafty35acrafty35a Posts: 12Members, Plex Pass Plex Pass

    Let me know if there is anything else I can provide. Thanks!

  • crafty35acrafty35a Posts: 12Members, Plex Pass Plex Pass
    edited January 26

    As a test, I just copied a random .avi file to a new location, and renamed it so Plex would think it was "The Beach" (In the thread I linked in the OP, the user had an issue with that movie). I made a new library, and this movie also failed to pull IMDb metadata. So it definitely seems to be related to the particular movies, and unrelated to my server setup.

    Does anyone know how to look into this further? Did I provide the appropriate logs in my previous post?

  • mag1cm1kemag1cm1ke Posts: 7Members, Plex Pass Plex Pass

    I am experiencing the same behavior. Suicide Squad will NOT pull in IMDB ratings for me, and it is driving me nuts. A small percentage of my movies just will not pull in IMDB ratings. :(

  • lehmanjolehmanjo Posts: 1Members, Plex Pass Plex Pass

    Same problem with Suicide Squad. Not being able to manually add movies and not having a built-in way to check for unmatched media is a bit poor. Luckily, there are 3rd party tools - but the product should allow for some manual intervention since this certainly isn't the first or last time we'll have issues.

  • JuiceWSAJuiceWSA Posts: 5,977Members ✭✭✭✭✭
    edited March 11

    Making Plex Movie the default agent is going to be a rather sure way to create disappointment in your life.

    The Movie Database is where it all happens and is a lot more reliable.
    It's a good idea however to Move Plex Movie to the top of it's Agent Listing, Move The Movie Database Agent to the top of it's Agent listing here:
    https://support.plex.tv/hc/en-us/articles/200241558-Agents
    I guess the idea is that if the movie doesn't exist in one database it will in another, but the inner workings of the mysterious Plex Movie Agent are indeed a mystery that only Plex can solve - but they're not talking.
    It's also a GREAT IDEA to move Local Media Assets to the bottom of all your Agent lists, just in case you ever want to use an MP4/M4V file.

    Other unpredictable things can then be avoided - like this one:
    https://forums.plex.tv/discussion/262038/the-cast-is-not-loaded

    Tony

    FileBot For Easy Plex File Naming: http://www.filebot.net/

    Automated Plex Naming With Filebot: https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot

    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://streamfree.tv/roku-channels/private/all/rarflix-108-thread.html )

  • carlosmg2carlosmg2 Posts: 24Members ✭✭
    edited May 11

    same problem here. Don't know why some movies don't show the imdb rating, and others yes. I have set up TMDB agent, with plex movie on top. And my media correctly named.
    Is it IMDB database fault? TMDB database fault?

    Same movies like Post #1. They must have something bad on the web databases.

  • yavuzyayyavuzyay Posts: 1Members, Plex Pass Plex Pass

    I am definitely having the same problem. Some movies absolutely refuse to get metadata from IMDB, including Suicide Squad and Kubo and the Two Strings mentioned here.
    I believe someone from Plex team may look into the web databases of these movies to figure out what the problem is.
    Also Silence and The Founder has the same issue.

  • chriskeenschriskeens Posts: 23Members, Plex Pass Plex Pass
    edited June 16

    I too am having the same issue. I did a full refresh of all metadata and most of the 2600 movies pulled the IMDB rating correctly. Of the ones left most were able to be corrected using the fix match option. Some were a little more awkward and required me to unmatch the movie, delete the plug-in support cache and then re-match.

    These are the ones left over that will not pull the IMDB rating at all regardless of what I do...

    The Founder - tt4276820
    Ouija: Origin of Evil - tt4361050
    Silence - tt0490215
    Suicide Squad - tt1386697
    Lights Out - tt4786282
    Bridget Jones's Baby - tt1473832
    Bad **** on the Bayou - tt3525346
    USS Indianapolis: Men of Courage - tt2032572
    The Space Between Us - tt3922818
    Spy Hard - tt0117723
    Peter & Wendy - tt4051850
    Slash - tt4729990
    Sand Castle - tt2582576
    The Little Rascals - tt0110366
    The Tourist - tt1243957
    Untraceable - tt0880578
    Churchill's Secret - tt4711762
    Planes: Fire & Rescue - tt2980706
    Saw V - tt1132626
    A Cure for Wellness - tt4731136
    Dragnet - tt0092925
    Herbie Rides Again - tt0071607
    Keeping Up with the Joneses - tt2387499
    A Hologram for the King - tt2980210
    Man of the Year - tt0483726
    Stalingrad - tt1966566
    The Do-Over - tt4769836
    Carry On at Your Convenience - tt0066895

  • carlosmg2carlosmg2 Posts: 24Members ✭✭
    edited June 15 via Email
    Yeah, did the same. Those last movies are the issue we're talking about and
    what needs to be investigated. Thanks for clearing it up.
  • crafty35acrafty35a Posts: 12Members, Plex Pass Plex Pass

    @chriskeens said:
    Dredd - tt1343727

    Dredd works fine for me, but I can confirm the issue for the other 6-7 movies on your list that I have.

  • chriskeenschriskeens Posts: 23Members, Plex Pass Plex Pass

    @crafty35a said:

    @chriskeens said:
    Dredd - tt1343727

    Dredd works fine for me, but I can confirm the issue for the other 6-7 movies on your list that I have.

    you are right. Dredd does indeed work, my mistake

  • crafty35acrafty35a Posts: 12Members, Plex Pass Plex Pass

    Thank you! The movies in question do appear to be fixed on my end after a metadata refresh. I will be sure to let you know if I find others.

  • carlosmg2carlosmg2 Posts: 24Members ✭✭
    edited June 20

    Yay, thanks for fixing it. Nearly all fixed refreshing metadata but I have 3 movies left (from 2700). Can you check them @maxflix ?

    (tt2125435) Beasts of the Southern Wild
    (tt5513260) Surf's Up 2: WaveMania
    (tt4669986) Loving

  • chriskeenschriskeens Posts: 23Members, Plex Pass Plex Pass
    edited July 4

    Thanks...

    I am still having issues with these ones though:

    Peter & Wendy - tt4051850
    Churchill's Secret - tt4711762
    Carry On at Your Convenience - tt0066895
    Inconceivable - tt3481634

    These have previously worked but now don't seem to want to...

    The Siege of Jadotville - tt3922798
    And Now for Something Completely Different - tt0066765
    The Omen - tt0075005
    Mike Bassett: England Manager - tt0282744
    United - tt1777034
    Carry On Teacher - tt0052676
    Gregory's Girl - tt0082477
    Human Traffic - tt0188674
    Bobby - tt4606514
    Carry On... Up the Khyber - tt0062782
    I.D. - tt0113375
    The Belles of St. Trinian's - tt0046766
    The Hot Potato - tt1641252
    The Shipping News - tt0120824
    Taxi - tt0152930
    Taxi 2 - tt0183869
    White Fang - tt0103247
    Summer of Sam - tt0162677
    The Intent - tt3842614
    Instinct - tt0128278
    The Wedding Video - tt2035670
    Carry On Jack - tt0057919
    Ordinary Decent Criminal - tt0160611
    When Saturday Comes - tt0114917

    *Edited to add more movies

  • F. LaunayF. Launay Posts: 3Members, Plex Pass Plex Pass

    Hi,

    Having issue with:

    tt0109440
    tt6464772
    tt0084555
    tt0075007
    tt1934205
    tt1601176
    tt0217505
    tt0283900
    tt0120125
    tt0328880
    tt0076618
    tt0453467
    tt0371724
    tt0095776
    tt1872101
    tt4669986
    tt3859076
    tt0105417
    tt0381292
    tt0292506
    tt0187078
    tt1349856
    tt0173840
    tt1473357
    tt1345507
    tt0214529
    tt0100263
    tt0364517

  • maxflixmaxflix Posts: 168Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hi @F. Launay -

    I checked the first few in your list and except for tt6464772 - I'm seeing IMDb ratings for all of them. If you are having trouble, please try clearing your HTTP cache and refreshing the metadata for those items.

    For tt6464772 - we have a complicated deal with IMDb and are only allowed access to metadata for films that are specifically labeled as 'Movies' but this film is marked as a 'Video'. A silly distinction, I know, but unfortunately it's the rules by which we are bound.

  • chriskeenschriskeens Posts: 23Members, Plex Pass Plex Pass

    Everything seems to be working OK now and everything seems to have pulled correctly... apart from these...

    Peter & Wendy - tt4051850 (TV Movie)
    Churchill's Secret - tt4711762 (TV Movie)
    Inconceivable - tt3481634
    Wonder Woman - tt0451279
    The Bad Batch - tt4334266

    I'm assuming that the 'TV Movies' come under the same issue as the 'Videos'?

  • maxflixmaxflix Posts: 168Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Yeah, unfortunately 'TV Movies' have the same issue as 'Videos'.

    Fixed the other few you mentioned!

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