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I can't play any media on my Plex Smart Tv app. and always the same error. "PLAYER ERROR CONNECTION FAILED" I'm sending the log files as your instruuction.

20:17 UTC+3



  • cemizgi@gmail.comcemizgi@gmail.com Posts: 6Members ✭✭

    2016 Samsung TV by the way.

  • erfinatorerfinator Posts: 7Members

    same here Samsung 2016 suhd 65"

  • erfinatorerfinator Posts: 7Members

    was told by Samsung support , that files arent the same format with plex media server
    downloaded .mkv file not the same with plex media server , it shows a different format with the rest of the other files

  • erfinatorerfinator Posts: 7Members

    Plex you guys have some answering to do , I really enjoy your application and thank you for the use of your product , but something is definately not working with it right now .

  • erfinatorerfinator Posts: 7Members

    Do I have to purchase plex do use the sync feature in the server application ? somebody has to say something here .

  • cemizgi@gmail.comcemizgi@gmail.com Posts: 6Members ✭✭

    I tried all formats. I even changed some files to Plex's own format and didn't work.

  • markandersen1988markandersen1988 Posts: 1Members, Plex Pass Plex Pass

    Same problem here. :-( 65KS7005

  • alienonearthalienonearth Posts: 5Members ✭✭

    same here. 50ku7000.
    btw, I think the problem started after a firmware update by Samsung.

  • kurfalikurfali Posts: 22Members, Plex Pass Plex Pass

    same problem. i am desperate. help.

  • kurfalikurfali Posts: 22Members, Plex Pass Plex Pass

    please fix samsung - plex app

  • Wiz182Wiz182 Posts: 1Members, Plex Pass Plex Pass

    Any news on this???

  • partridgepartridge Posts: 1Members

    +1 please fix. thanks!

  • cemizgi@gmail.comcemizgi@gmail.com Posts: 6Members ✭✭

    it's fixed. and I didn't do anything. either application or plex media server had an aotu update and they fixed the problem. I dont know?

  • kurfalikurfali Posts: 22Members, Plex Pass Plex Pass

    @cemizgi@gmail.com which version do you have? server and player?

    my server on 1.4.1 and player 3.0.6. ı have updated server tonight to 1.4.1 and nothing changed. there is no update for tv app.

  • myaylalimyaylali Posts: 1Members, Plex Pass

    same here with Samsung 60ks8000. I'm a newbie to plex, I see all of the library videos with thumbnails and features and streaming with my laptop is ok but getting error message with my new Samsung TV.

  • alienonearthalienonearth Posts: 5Members ✭✭

    i still have this problem. anyone to help?

  • kurfalikurfali Posts: 22Members, Plex Pass Plex Pass

    Please fix Plex! Do you hear us?

  • alienonearthalienonearth Posts: 5Members ✭✭

    still nothing.

  • hensehense Posts: 3Members

    Using Plex 3.0.9 on my Samsung KS7090. Worked until 2 or 3 days ago. Now Plex can't play anything. If I enable DLNA in the Plex server settings I can play all files without problems with the Samsung Mediaserver App.

    Plex please fix your app.

  • VirulentPipVirulentPip Posts: 5Members, Plex Pass Plex Pass

    I have this issue as of last night. Works fine on Samsung UEJU6400 and XB1 S. But my Samsung UEKS7000 is a no go :(

    Plex Version 3.0.9 (2.12.6)
    Tizen Version 2.4.0

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