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Media Unavailable - Sync Storage Location Changed from External to Internal!

Jon_CJon_C Posts: 99Members, Plex Pass Plex Pass
edited January 27 in Android (mobile)

Hi all,

I have 'around' 20 movies synced to my phones External Storage (always has been synced to this location)... however recently I got a Plex notification about remaining space on my Andorid phone saying only 5GB free but it was referring to my internal storage...

Checked Plex and found I could no longer play any movies... "Media Unavailable - The file associated with this item is not accessible by the server. Please verify that the file exists and the necessary drive is accessible"

When checking Sync settings, all movies are still listed including cover art under the "Synced Items" however the storage location is set to "Internal Storage" and it should be "External Storage".

Trying to change it back to External Storage but am told "Change sync Location - Changing the sync location will result in any currently synced items being deleted. Are you sure you want to continue?"

If I check the External storage location I can confirm the expected large storage use at the following path:

  • Storage/0000-0000/Android//Data/com/plexapp.android/files/media_parts/...etc

I've tried rebooting the phone but did not help... I also updated to the latest build of Plex app (, same issues...

I'm not too sure which update or action caused this issue as I have not played the video's for a month or so I believe but keen to know how to fix it without having to re-sync?


  • Jon_CJon_C Posts: 99Members, Plex Pass Plex Pass

    Anyone know how to manually correct or update the pointer back to the SD card as the movies are still there and I don't have decent access to my plex server at the moment to reencode and transfer but would like to have access to the movies later tonight if possible?

  • MeatChunksMeatChunks Posts: 118Members, Plex Pass Plex Pass

    This is happening to multiple users and has been reported a few times. I believe the team is tracking it.



  • Jon_CJon_C Posts: 99Members, Plex Pass Plex Pass

    Thanks for the update, I tried to use one of the work arounds to try and gain access back to your data again but it unfortunately killed all my Plex sync data ;-(

    Hope they managed to get this sorted and rather big bummer as I don't have access to the content at the moment but will need to re-sync and re-encode when I back back home ..

  • MeatChunksMeatChunks Posts: 118Members, Plex Pass Plex Pass

    Can any plex employee chime in on this? Just lost my 30GB of synced content again...on the first day of my business trip.

  • we@selwe@sel Posts: 18Members, Plex Pass Plex Pass

    Still not fixed in the newest version.

  • MovieGhoulMovieGhoul Posts: 57Members, Plex Pass Plex Pass

    Experiencing the same issue on a Kindle Fire several times including just now. It keeps switching to Internal Storage, even though all the synced data was on an External SD.

  • fromthewoodsfromthewoods Posts: 18Members, Plex Pass Plex Pass

    Same issue here with Amazon Fire. I've never had the issue with my Moto X phone or Samsung Phone. It seems to be device specific.

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