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Alexa skill won't play anything (Amazon Dot and PS4)

Dr_jaeDr_jae Posts: 1Members, Plex Pass Plex Pass
edited February 2017 in Voice Control (Alexa)

Hi, I'm trying to get the Alex skill working with the Plex PS4 app and my Amazon Dot. The skill is picking up my server and the player OK, and it works fine for things like asking what is on deck, what's new, etc.

If I ask it to play anything I get one of two responses (seemingly at random):

  • This device doesn't support playing videos
  • Something unexpected has happened

Anyone experienced anything similar?


  • BetterOffEdBetterOffEd Posts: 6Members, Plex Pass Plex Pass

    I am experiencing the same issue when attempting to play content on Plex PS4 via Alexa. Plex is working fine on my PS4 otherwise.

    Alexa is able to identify and set the PS4 Plex player, and can suggest titles or describe what is on deck. When I try to play a video, I get the following message: “Uh oh! Something weird just happened. Alarm bells are ringing around the world as Plex engineers are rushing to fix this issue.”

    I am able to play Plex video content using Alexa on my Windows browsers, as well as using my native LG TV Plex App. I suspect this issue is specific to the PS4 implementation.

    Has anyone else noticed this issue, or found a way to fix it?

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