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Android app takes a long time to load landing screen after starting

jamietrejamietre Posts: 35Members, Plex Pass Plex Pass

In the last couple weeks the Android client has gotten incredibly slow to start. I thought at first it was just broken, but finally waited it out, and eventually the landing page comes up. It just takes an extremely long time after I select the user, until the landing page gets shown - on the order of 45 seconds or more.

There isn't a lot of data activity, and my phone is very fast (Moto Z force), so this is not a performance problem. While the app is trying to start, it seems to be consuming a ton of resources on my phone because it's otherwise very slow.

My connection to the server is direct.

Thoughts?

.

Best Answer

  • stacyhortonstacyhorton Posts: 1Members, Plex Pass Plex Pass
    Accepted Answer

    Hi, I was having the same issue for the last few weeks until I finally got annoyed enough to look into it. I resolved it by going to Android Settings -> Apps -> Plex -> Storage -> Clear Data. Then, once I re-opened the app and logged in, the long loading delay was gone.

    Hope this helps.

Answers

  • stacyhortonstacyhorton Posts: 1Members, Plex Pass Plex Pass
    Accepted Answer

    Hi, I was having the same issue for the last few weeks until I finally got annoyed enough to look into it. I resolved it by going to Android Settings -> Apps -> Plex -> Storage -> Clear Data. Then, once I re-opened the app and logged in, the long loading delay was gone.

    Hope this helps.

  • jamietrejamietre Posts: 35Members, Plex Pass Plex Pass

    Worked perfectly! Thank you!

  • cantennacantenna Posts: 13Members, Plex Pass Plex Pass

    Having this issue as well on my S8+ and while this solution does work, shortly there after this problem re-surfaces again.

    This issue needs to be addressed

  • jbrownnnjbrownnn Posts: 59Members, Plex Pass Plex Pass

    Agreed. This solution is temporary. Having the same issue on Moto Z2 Force. Android 7.1.1. Latest Plex app, and Plex Pass subscriber.
    What's the deal? Thought this would have been fixed by now...

  • jamietrejamietre Posts: 35Members, Plex Pass Plex Pass
    edited October 2

    I have a Moto Z force on 7.1.1 also, with loads of storage resources, and it's been a continuous issue for me, too. It seems to generate a lot of network traffic on startup, though being on a fast network doesn't seem to affect the lag. Unless I'm going to watch a movie that's been downloaded to my phone, using the web client is better, which seems absurd.

    It's unfortunate that Plex takes such a dim view of bug reporting and customer support generally, there's really no way to get any information or track issues. I love the software, but their approach to interacting with their customers is terrible. If nobody happens to reply to a problem report and engage here, which is most of the time, you just have no way to know whether it's even been noticed, will ever be addressed, or really anything about it.

  • HavohejHavohej Posts: 23Members, Plex Pass Plex Pass

    This is pretty annoying and it has been happening for months now. Is it going to be fixed? Or just ignored as usual?

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