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BUG: Samsung 2016 Plex app not working on recent Tizen firmware

kurfalikurfali Posts: 22Members, Plex Pass Plex Pass


The problem is so common as i see. After i have updated my SAMSUNG TIZEN TV firmware from 1150 to 1163, Plex started to fail. Plex app's everything is working except player. Once you started the video, player says: "PLAYER_ERROR_CONNECTION_FAILED".

The sample log files is in another post: https://forums.plex.tv/discussion/255639/player-error-connection-failed#latest

I love Plex. I got the UHD TV for Plex only. But now, Plex or Samsung disappointed me. I think becase of the other programs are working; the problem is in Plex's Tizen API calls.

Please fix this great app.


  • stevie.stevie. Posts: 28Members ✭✭

    one thing i've learned about Samsung is that they are a bunch of sleazy bastards. i wouldn't doubt they intentionally broke it..
    they put out a firmware last year that disabled the HDHomerun from being able to be used. before the update, it was able to Stream Live TV.. i basically stopped updating the TV after that as who knows what else they will remove/break.

    sorry im not much help, but in the future, avoid updating the firmware unless you must. i learned the hard way :(

  • robinhalabickirobinhalabicki Posts: 45Members, Plex Pass Plex Pass

    its not just samsung, vizio is having the same problem, its not the tv's, its plex

  • kurfalikurfali Posts: 22Members, Plex Pass Plex Pass

    there is no answer to this? updated pms to 1.4.1. but that dit not help. i think the solution will be in new player app. how much will we wait for fixed smart tv app?

  • mcmaxmcmax Posts: 24Members, Plex Pass Plex Pass

    same problem here, only happens with secure connections "enabled" or "preferred" on server. Annoying having to disable security features for it to work. TV is MU6049

  • mcmaxmcmax Posts: 24Members, Plex Pass Plex Pass

    so, after googling this issue, it seems to have been around since about October 2016. Fix very much appreciated!

  • ocsibocsib Posts: 4Members ✭✭

    Hi all, yeah very sad to see this problem still exists... was searching for a fix, but still nothing, right?

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