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Bug: LG WebOS player does not support Secure connections

This is not a huge issue for my server, but Plex Cloud requires secure connections.

Best Answer


  • kinoCharlinokinoCharlino Posts: 1,510Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    We'd love to be able to support secure connections in all of our on all platforms. Unfortunately, platform limitations with how network connections are allowed to be made currently prevent us from being able to support secure connections on LG webOS. We're certainly hopeful that the situation will change in the future to allow secure connection support.

    Search our Knowledge Base for more help

  • kageurufukageurufu Posts: 10Members, Plex Pass Plex Pass

    Related, is there any possibility of Plex Cloud getting insecure connections then?

    Can you elaborate on whats missing from webOS that is blocking this issue? I would like to open a ticket, I'm a registered developer with them.

    Also, XPlay supports secure connections, did they have to use their own http stack or something?

  • mmitterdorfermmitterdorfer Posts: 50Members, Plex Pass Plex Pass

    it is really annoying that LG WebOS 3.0 and PLEX cloud is not working with the official PLEX app.

  • kennysamuertokennysamuerto Posts: 1Members

    Any news in this regard? I find it incredible that the Plex application for LG Netcast (old) IF support secure connection, and the application of Plex for LG WebOS, do not.

    It is incomprehensible. A newer product, more current, theoretically one of the best Smart TV on the market, and you can not use Plex resources than in previous versions if you can.

    Any idea when this will improve?

  • kageurufukageurufu Posts: 10Members, Plex Pass Plex Pass

    @kinoCharlino, If you would like, I am happy to beta test this on my OLED65C6P,

  • mmitterdorfermmitterdorfer Posts: 50Members, Plex Pass Plex Pass

    @kinoCharlino - I could support you with beta testing on my LG OLED65E6 TV - it is a shame that I have to use XPLAY to watch plex on my tv ...

  • michel.carvalho.lopes@gmail.commichel.carvalho.lopes@gmail.com Posts: 1Members, Plex Pass Plex Pass

    Hi everyone, has there been any solution to this problem?

    I have the same error in my LG Webos 3.0.

  • st0n3st0n3 Posts: 13Members, Plex Pass Plex Pass

    Just joining the discussion.

    We just set up our new LG OLED65C7P and the first thing that everyone wanted to use was Plex. Like others have said, the native Plex app does not show Cloud Plex servers; however, XPlay does. Unfortunately, XPlay does not seem to support folder views and we would really like to stay with the official app if possible.

    The Plex developers are doing great work. Not having a LG webOS 3.5 client that supports Cloud seems like something that Plex would want to support and perhaps could bump up the priority. These OLED TVs are some of the hottest sets sold this Christmas and they really show off the content in Plex.

    +1 for getting the official Plex app to work. Perhaps the XPlay guys could share how they did it with the Plex developers. shrug

  • x-cimox-cimo Posts: 8Members, Plex Pass Plex Pass

    This is a show stopper for LG TV in remote location; at least let the user "try it out - in development" I suspect this is not an issue on 2017 models... :(

  • JJWatMyselfJJWatMyself Posts: 1Members, Plex Pass Plex Pass

    Plex Cloud is a winning feature and is the sole reason for me purchasing the Plex Pass. My comment on adding support on LG's WebOS is that this should released as a configurable option under settings with a disclaimer. Until then I'll test give Plex a try on Xbox One.

  • st0n3st0n3 Posts: 13Members, Plex Pass Plex Pass

    I agree. If there is a beta version that could work on some TV, please release it as an option with a disclaimer. You would have lots of people that could provide valuable insights that could make the LG client even better.

  • steffenpoulsensteffenpoulsen Posts: 2Members, Plex Pass Plex Pass

    I didn't see this mentioned anywhere, so thought I'd drop a note.

    You can use Plex Cloud in the LG WebOS player by running a proxy locally.

    One way to do it is to install i.e. nginx or apache on an ubuntu (i.e. a raspberry pi will suffice).

    Basically the idea is to get the hostname for your Cloud PMS (available at https://plex.tv/users/cpms), and insert it into the proxy configuration (for nginx/ubuntu this is in /etc/nginx/sites-enabled/default):

        location / {
                proxy_pass http://<very-many-hex-digits>-<even-more-hex-digits>.ric.plex.services/;

    I simply use a http:// link for the Cloud PMS here, but you can use https:// if you see fit.

    After a nginx restart, insert the ip of the raspberry pi and port 80 into settings -> local ips.

    The Cloud PMS will now show up in the LG WebOS player app and work without any further ado.

  • joedreddjoedredd Posts: 1Members

    Same problem here. I have to keep firing up the PS4 just to see my friends shared Plex Server, yet xplay will work fine.

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