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Subtitles doesn't work anymore - Samsung TV UE55KS7000 3.0.6 (2.10.8) & Plex server 1.4.1.3362

laurentcolelaurentcole Members, Plex Pass Posts: 11 Plex Pass

So here's my configuration :
Samsung TV UE55KS7000
Plex Tv app. 3.0.6 (2.10.8)
Plex server 1.4.1.3362

External srt subtitles don't work anymore since last Plex server update.
Nothing else has changed in the setups.

So what is wrong ?

It works fine on iPad, iPhone, AppleTV, PS4.

Comments

  • Patrice_CarlierPatrice_Carlier Members, Plex Pass Posts: 9 Plex Pass

    Same problem here on my configuration (Samsung TV UE40KU6400) since upgrading Plex Media Server to version 1.4.1.3362!
    See my post

    We need a fix

  • vincezzvincezz Members, Plex Pass Posts: 129 Plex Pass
    edited February 17

    I can reproduce this.
    Reverting to 1.3.4 restores the capability.

    Plex Enthusiast

  • d0cxd0cx Members, Plex Pass Posts: 51 Plex Pass

    Same here. KS8000 shows no subs after PMS update to 1.4.1

  • AlxzAlxz Members, Plex Pass Posts: 6 Plex Pass

    +1 on that

  • zivarzzivarz Members, Plex Pass Posts: 2 Plex Pass

    On Plex Pleyer under Video>Burn Subtitles switching to Always resolves issue

  • laurentcolelaurentcole Members, Plex Pass Posts: 11 Plex Pass

    Indeed that solve the problem.
    Thx

  • d0cxd0cx Members, Plex Pass Posts: 51 Plex Pass

    I don't know if burning the subtitle works with v1.4.1 but the Plex app for Samsung Tizen OS was working with soft subtitles on PMS v1.3.4

    It is on v1.4.1 that the soft subtitles are not being displayed. The Plex app has not been updated since.

  • MakkAwEyMakkAwEy Members, Plex Pass Posts: 9 Plex Pass

    when can fix this problem i cant see Media without subtitle !!!

  • pushnoipushnoi Members, Plex Pass Posts: 41 Plex Pass

    @zivarz said:
    On Plex Pleyer under Video>Burn Subtitles switching to Always resolves issue

    This is not a fix but a workaround, forcing your server to transcode everything which is a huge cpu hog.

  • pvvugtpvvugt Members, Plex Pass Posts: 12 Plex Pass

    I just installed the new 1.4.2 PMS, but my Samsung KU6400 with Plex app version 3.0.6 is still not showing the subtitles. So the new version did not resolve this issue.
    I will downgrade Plex again to 1.3.4 which works.

  • siulassiulas Members, Plex Pass Posts: 33 Plex Pass

    Same issue here. Had same problem when tried hardware encoding plex pass release.

  • pvvugtpvvugt Members, Plex Pass Posts: 12 Plex Pass

    In another post a Plex team member requested for some log files. I just uploaded these files and hope that this issue will be investigated.

  • pushnoipushnoi Members, Plex Pass Posts: 41 Plex Pass

    They pushed an update to the Samsung app. I think 3.0.9. No idea what they changed, but the subtitle problem is still there.

  • EkomaxEkomax Members, Plex Pass Posts: 251 Plex Pass
    edited February 24

    Can confirm new Version. 3.0.9 on Tizen. What i saw for now is that burn in subtitles is set as standard and max h264 level lowered to 4.0.
    Subtitles are not the problem for me because all burned in. But my Mp4, 264 are mostly level 4.1. If i leave it this why my DS216j would transcode which it cant. So i raised the level to 4.1 and works so far. hope it stays this way.

    sorry for my bad english.

    best regards

  • pvvugtpvvugt Members, Plex Pass Posts: 12 Plex Pass

    With the latest PMS 1.4.3 the problem has been resolved!

  • vincezzvincezz Members, Plex Pass Posts: 129 Plex Pass
    edited March 19

    Tizen 3.0.10 update, soft subs no longer working.
    Upgraded from 1.3.4 to 1.5.0. Issue remains.
    2016 Samsung Tizen.
    H264 Level 5.1 (recommended)

    Mar 19, 2017 19:32:40.111 [0x2f6f7400] ERROR - Unable to find client profile Samsung Tizen, falling back to traditional profile detection Mar 19, 2017 19:32:41.402 [0x341ed400] ERROR - Unable to find client profile Samsung Tizen, falling back to traditional profile detection Mar 19, 2017 19:32:55.218 [0x30fed400] ERROR - Error issuing curl_easy_perform(handle): 28 Mar 19, 2017 19:32:55.220 [0x30fed400] ERROR - Codecs: Download failed: Failed to download 'https://downloads.plex.tv/codecs/7f7c2d3-1195/linux-synology-armv7/libh264_decoder.so': 408 Mar 19, 2017 19:32:55.220 [0x30fed400] ERROR - Error configuring transcoder: Decoder install failed: h264

    Plex Enthusiast

  • valantislevasvalantislevas Members, Plex Pass Posts: 47 Plex Pass

    Mar 23, 2017 01:19:50.097 [0x7f8c277ff700] ERROR - Unable to find client profile Samsung Tizen, falling back to traditional profile detection

    and it says PLAYER_ERROR_CONNECTION_FAILED when i choose to see media mkv with subtitles.. without subtitles is ok :neutral:

    can someone know what i must to do?

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