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Plex Media Player not responding to Alexa to play content

Jaco1960Jaco1960 Members, Plex Pass Posts: 2 Plex Pass

I have Plex linked to Alexa to control playback on my Plex Media Player. I run the latest embedded version of the Plex Media Player on Raspberry and the latest version of Plex media server. Plex is responding fine to Alexa voice commands, however when I ask to play content ("Alexa ask Plex to play Supergirl") Alexa responds with "enjoy watching Supergirl" but Plex does not actually start playback. How to solve this?


  • matthewvmatthewv Members, Plex Pass Posts: 9 Plex Pass

    I am also experiencing this same issue with PMP on my Mac Mini. Alexa will however send content to my Roku without issue.

  • gadgetchannelgadgetchannel Members, Plex Pass Posts: 33 Plex Pass

    I couldn't get it to work properly with Plex Media Player until I changed the setting "Allow Fallback to Insecure Connections" from "Never" to "On same network as server" (changing it to "Always" would also work but this would obviously be less secure).

  • Jaco1960Jaco1960 Members, Plex Pass Posts: 2 Plex Pass

    Tried to change the insecure connections settings, but it did not solve the playback command problem

  • casperarasmussencasperarasmussen Members, Plex Pass Posts: 3 Plex Pass

    I have this issue too. Alex understands the Plex command but the Apple tv player responds with "can't continue playback because the connection with your server was lost".

    Tried the different network settings as suggested, but same error message.

    Some help in resolving this issue would be greatly appreciated. Just got the Echo and I'm anxious to get this great new feature up and running.

  • jper415jper415 Members, Plex Pass Posts: 221 Plex Pass

    Same issue here.

  • hstamashstamas Members, Plex Pass Posts: 564 Plex Pass

    Same issue here


  • mathiasuhlmathiasuhl Members, Plex Pass Posts: 3 Plex Pass

    same here ... any news ?

  • darkdarkdarkdark Members, Plex Pass Posts: 12 Plex Pass

    ... and me too :-(

    Ubuntu PlexPass Media Server on LAN, Fire TV and Echo Dot on WiFi
    All on the same IPv4 subnet.

    Secure connections is set to preferred

    All devices are inside the "LAN Networks" and "List of IP addresses and networks that are allowed without auth"

    From either device "Ask Plex to play xyz" results in the "Now playing xyz" ... but nothing actually plays.

    From dot "ask Plex to pause/resume" works as expected on whatever's playing on the FireTV, so definitely some connectivity there.

    However Pause followed by a long enough wait for FireTV to drop to screen saver and the player appears to resume the film but leave the screensaver up. So we can hear it but not see it. Pressing a suitable button on the FireTV remote and the screensaver vanishes revealing the film behind.

    Have run out of things to test. Any suggestions?


  • epatchepatch Members, Plex Pass Posts: 6 Plex Pass

    Add me to this list. When I first connected my Echo to Plex it would play the content I asked for: "Alexa play Movie" and the movie played. This also worked for a few songs. After about 10 minutes of playing around, enjoying the cool factor, it stopped functioning. Now Alexa says that it is playing what was requested but does nothing. It will play/pause/stop media that I got going using my remote, but not play media that is requested via Alexa. It will also tell me what is on deck, new content added, etc... but will not play it via Alexa. Alexa finds the content, says it will play it, then nothing. I'm hosting Plex in the Linuxserver.io container on Ubuntu server, client is Nvidia Shield. Any news from the Plex people?

  • epatchepatch Members, Plex Pass Posts: 6 Plex Pass

    "Allow Fallback to Insecure Connections" from "Never" to "On same network as server"
    Did not help

  • epatchepatch Members, Plex Pass Posts: 6 Plex Pass

    Do Plex developers monitor these forums? Or is it just users helping each other out?

  • epatchepatch Members, Plex Pass Posts: 6 Plex Pass

    Is there another way to elicit help for this? Forum doesn't seem to be all that useful thus far.

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