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15+ second delay on Plex app startup

ascenicaascenica Posts: 3Members

I noticed with the last 1-2 updates, my Plex app will not show any app content for 15+ seconds on startup. It's just a black screen, then the app screen appears after about 16 seconds. Is this a fixable issue?

Media loads fine while the app is running, but if the app was closed, I get the 15+ second load delay again. I've never had this problem before recent Plex updates. :( Can anyone help?

Samsung Galaxy S5
Plex version: 5.5.0.227
Android version: 6.0.1

Answers

  • BigWheelBigWheel Posts: 9,913Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Is this every time you open the app. is the app being force closed each time you close it? i do see a delay on mine but only if i force stop it and then open it. only a few seconds though not 15. have a feeling things are taking to long to load into memory. might need logs but will report it to devs

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • TheCloudlessSkyTheCloudlessSky Posts: 9Members ✭✭

    I'm also experiencing random slow startup times on v5.5.0.227 (a6afa533) and the past couple of versions. Sometimes the app loads fast. Other times, it sits at the black screen for ~20 seconds and then Android asks to "Close" or "Wait" for the app. If I hit "Wait" the UI loads after 1-2 seconds.

  • ascenicaascenica Posts: 3Members

    It is not slow every time I open the app – if it is open & recently active, it seems to load fine.

    But if the app was closed (either from being inactive a long time, or from swiping it off the "recently used apps" menu) then opening it again will give me the delay.

  • BigWheelBigWheel Posts: 9,913Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    would you mind grabbing the logs form the app right after it has this long delay. Settings>Advanced>Privacy>email device logs. email them to yourself then attach to post here

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • ascenicaascenica Posts: 3Members

    Here you go:

    Manufacturer: samsung
    Device: kltevzw
    Model: SM-G900V
    Product: kltevzw
    Version: 6.0.1

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