If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Plex Devs - please confirm that you know that Plex DVR on Shield is unusable in UK!

DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass
edited February 17 in NVIDIA SHIELD

There's a bunch of bugs in Plex for Shield (uncorrected in the latest version) that mean that Plex DVR on the Shield is currently UNUSABLE in the UK.

Videos recorded in HD hang on ff/rew, and sometimes fail to start: https://forums.plex.tv/discussion/257232/bug-android-tv-player-unusable-for-plex-dvr-hd-recordings-in-uk

Videos recorded in SD fail randomly part way through: https://forums.plex.tv/discussion/258640/bug-1-4-1-fails-catastrophically-half-way-through-plex-dvr-sd-file-uk

They can't always be optimised as a work around: https://forums.plex.tv/discussion/258645/bug-1-4-1-optimising-plex-dvr-sd-video-fails-with-transcoder-error-uk

Can someone from Plex at least confirm that these problems have been noted and are being worked on?

Tagged:

Best Answer

«1

Answers

  • DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass

    ... tumbleweeds ...

    I'd expect at least some kind of acknowledgement that you're working on fixing a major failure on your premium platform for one of your major markets.

    More to add to the above - transcoding also fails spectacularly for UK HD files - see here.

    @elan can we get a comment please?

  • danjames92danjames92 Posts: 3,224Members, Plex Pass Plex Pass

    At least tag the people who work on the Android app... Elan isn't going to answer.

    If it makes you feel better, it's the same in the latest beta for Android TV.

    @sixones
    @ManuelPG

    I've found the same.

    AAC_LATM doesn't seem to be supported.

    I'm getting a lot of MPEG2 .TS just play audio for a minute before the picture catches up.

    Mac Mini (2.7GHz, Late 2012, Windows 10, Kodi DSPlayer) | SATV 16GB | Panasonic TX-P50GT50B | Yamaha RX-V675 | Q Acoustics 2010i (FL, FR, Left S, Right S), Q2000ci Center, Q2070si Sub

     

  • DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass

    My strong suspicion is that it's a transcoder bug (or bugs) in the Shield implementation of PMS rather than a problem in the Android player app, as evidenced by the errors in the logs in the original reports.

  • DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass

    @sixones there also seems to be a problem when a 1080i transmission switches to 1080p. If transcoding video, the picture goes haywire - see later comments in https://forums.plex.tv/discussion/257232/bug-android-tv-player-unusable-for-plex-dvr-hd-recordings-in-uk

  • sixonessixones Posts: 118Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @DavidAndAndrea said:
    @sixones there also seems to be a problem when a 1080i transmission switches to 1080p. If transcoding video, the picture goes haywire - see later comments in https://forums.plex.tv/discussion/257232/bug-android-tv-player-unusable-for-plex-dvr-hd-recordings-in-uk

    Thanks, just found this myself with a GoggleBox recording from channel 4. As you said looks like the transmission changes size between the adverts and the actual program and this causes issues in the recorded file.

  • DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass

    @sixones that might be a different issue. I think it's only BBC channels (ie not Channel 4) that switch between 1080i and 1080p. @MovieFan.Plex has a link to a sample file on Google Drive.

  • Ben and GemmaBen and Gemma Posts: 40Members, Plex Pass Plex Pass

    Bump - 4 months later - is there any progress on this issue?

    Recording shows in UK has freeze ff/rew problems. Enabling transcoding makes it possible to play stuff back, but it frequently has audio sync issues.

  • DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass

    Nope, no apparent progess.

    Yep, it shows a really sucky attitude from Plex. They're far more interested in getting new features in to impress the investors than to actually have a working product.

  • D-a-n-BD-a-n-B Posts: 14Members, Plex Pass Plex Pass

    Any updates? I've just bought a Shield Pro and HDHomerun Connect to use here in the UK and it's unusable - when programmes do actually record (which seems very hit and miss), very few of them play on the Shield plex player - the audio is fine, but the picture is frozen. I love Plex and have been using it on my NAS for years, but the DVR on the Shield is simply not working. Incidentally, using kodi with the plex plugin plays the files fine....

  • DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass

    Can you give me some insight into how to install Kodi on the Shield with the Plex Plugin? I've seen a few folk suggest that it's the cure-all for Plex playback problems, but I don't want to go spending hours on working out the best way to get it up and running!

  • rouqrouq Posts: 287Members, Plex Pass Plex Pass

    @DavidAndAndrea

    Install Kodi from Google play app. Then follow these instructions:

    http://forums.plex.tv/discussion/246911/installation-instructions

  • MjcMjc Posts: 5Members, Plex Pass Plex Pass

    Any update on these. Dvr issue. Just purchased and hdhomerun and Plex pass. To find it doesn't work correctly with hd content in the UK.. Hope you guys can get this sorted.

  • SkutterbobSkutterbob Posts: 77Members, Plex Pass Plex Pass

    Please can we have an update?

  • AfullmarkAfullmark Posts: 678Members, Plex Pass Plex Pass
  • jfpauljfpaul Posts: 13Members, Plex Pass Plex Pass

    I think this statement could be made for the Plex DVR in the US also on the Shield. Nothing but trouble recording shows, aborting, pixelation. My comments have been unanswered also, wonder if anyone reads these forums.

  • D-a-n-BD-a-n-B Posts: 14Members, Plex Pass Plex Pass

    Afullmark - for some reason it says I don't have access to the middle link, even though I'm a Plex Pass user and I'm signed up for beta releases on Android. Are you signed up for something else that gives you access to another bit of the forum?

  • AfullmarkAfullmark Posts: 678Members, Plex Pass Plex Pass

    @D-a-n-B said:
    Afullmark - for some reason it says I don't have access to the middle link, even though I'm a Plex Pass user and I'm signed up for beta releases on Android. Are you signed up for something else that gives you access to another bit of the forum?

    It's just posted in the Android tv Beta forum. You have to be signed up for that.

  • lukepilkingtonlukepilkington Posts: 9Members, Plex Pass Plex Pass

    I have just bought and setup HDhomerun and plex DVR on the nvidia shield, to now find out that UK recordings don't work. freezing on first load, cant FF etc. This seem to have been acknowledged by Devs back in February, with still no solution??

  • DavidAndAndreaDavidAndAndrea Posts: 203Members, Plex Pass Plex Pass

    There's a possibility that a new version of the Plex player for Android TV (due as a Beta soon) will solve this, but it's not yet certain.

    As a workaround, your can use Kodi with the Plex Plugin - the Kodi player doesn't exhibit the same problems. But it's an ugly solution if you just want a simple interface for the rest of the family.

«1
Sign In or Register to comment.