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Music stops playing offline music after a few tracks

cberger1024cberger1024 Posts: 2Members, Plex Pass Plex Pass

I start playing an album of synced music and after a few tracks the music stops playing. It doesn't always get stuck in the same place so it isn't any particular track. Pausing or seeking within the song doesn't fix it. Changing tracks will allow it to start playing music again. This only happens for synced music, not streaming. I have tried disabling battery optimizations for Plex, but it didn't make a difference. I also tried uninstalling and reinstalling the app in case any settings were corrupted. Attached is the log for the android plex app. Any help in resolving this would be greatly appreciated.

Manufacturer: Huawei
Device: angler
Model: Nexus 6P
Product: angler
Version: 7.1.1
Plex App Version: 5.5.0.227

Answers

  • mattspitzmattspitz Posts: 5Members, Plex Pass Plex Pass

    I've also had this issue for at least the last few months with my Nexus 5X.

    If it helps, it tends to happen more often on airplane mode than when I'm just playing off the device, but I can't confirm that for certain. Thanks!

  • jaycedkjaycedk Posts: 72Members, Plex Pass Plex Pass

    Same issue here.
    Everything is fine if i stream the music.

  • crazyukmancrazyukman Posts: 2Members, Plex Pass Plex Pass

    Similar issue for me with HTC One M9 phone.

  • bullpen39bullpen39 Posts: 2Members, Plex Pass Plex Pass
    edited March 17

    Same issue for me with Moto Z Droid Force running Android 7.0. Randomly stops playing on sync'd music only. No issues with previous versions of Android.

  • OptimusOrangeOptimusOrange Posts: 1Members, Plex Pass Plex Pass
    edited March 19

    is there a fix, or update for this issue? Its quite frustrating....
    (Moto Z Force on Andriod 7.0)

  • rexios80@gmail.comrexios80@gmail.com Posts: 1Validating, Plex Pass Plex Pass

    Same issue here:
    Nexus 6P running Android 7.1.1
    Synced music stops playing intermittently

  • Morgan169Morgan169 Posts: 1Members, Plex Pass Plex Pass

    Same issue here. Using a Nexus 5, first with Lineage OS, now (because of this issue) switched to Dark Rom (another version of Lineage OS) and still having the issue. Glad I finally know it's a problem with the app. Fix would be great though.

  • labashosky2010labashosky2010 Posts: 60Members, Plex Pass Plex Pass

    Same here Android 7.1.1

  • labashosky2010labashosky2010 Posts: 60Members, Plex Pass Plex Pass

    Why is this thread marked as Answered? I see no answers here

  • jademonkeejademonkee Posts: 6Members, Plex Pass Plex Pass

    I have the same issue, and came to these forums specifically to bring it up. Anywhere I can vote for this as a bugfix?

  • Jboard1Jboard1 Posts: 14Members, Plex Pass Plex Pass

    I have the same problem on my Google Pixel XL. This issue happens with synced songs, synced playlists and even recently from non-synced playlists (from my phone). As others have stated, it isn't always in the same spot of the song, and it won't be every song. But sometimes it will be every song. It is very inconsistent and very annoying. Please help with this problem!

  • labashosky2010labashosky2010 Posts: 60Members, Plex Pass Plex Pass

    i posted this bug in the Feature forum -> https://forums.plex.tv/discussion/264565/bug-android-app-music-stop-playing-offline-music-after-a-few-tracks#latest click like on OP to vote for the bug to be fixed.

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