Server is not accessible

I run a local NAS with plex that works like a charm in my network

I’m configuring it for my parents using plex for kodi addon, notice I can connect without any issue through browser in their computer.

I’m triing to configure plex for kodi addon, but although I can login into it, it seems my server is not accessible, I can pick it, but error saying “Server is not accessible. Please sign into uyour server and check your connection.” pops.

I can login to the server from that same computer and play any movie without issues, but dunno why plex for kodi can’t…

  1. System: Windows 7
  2. Kodi Version: v17.0
  3. Steps to reproduce: Install Plex for Kodi, open it, log into it, try to pick network server, nope…

keith is likely going to ask for a log file.

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Same problem on my install like said in other thread.
Is there no problem to share publicly kodi log file (i mean no password inside) ?
My log is ready, i want to be sure before publishing it :slight_smile:
Thx

You could always look through it…

here is my log file:
https://drive.google.com/open?id=0BwCIQUopsY1qbzgzLWJyaXIyTWM

@Tanguyb I can see it finding other plex devices on your network. It’s possible looking at the log that you’re trying to make an insecure connection to the server which will not accept one.

Under Settings>Server>Network>Secure Connections change it to prefered.

Are you manually logging in or are you using your Plex.tv account? Are you 100% sure the IP address is correct? It seems to be within a DHCP range which means it’s likely not static.

Hi @jpaytoncfd
Thank you for your answer :wink:

My server “secure connections” is already configured to “prefered” value.

In kodi plex plugin I configured manually ip of my plex server (static server ip fixed by my dhcp server) and i’m 200% sure of specified ip, i fixed it in my host file :slight_smile: Clearing fixed manually ip does no result too.
The android box is in the same network and on the same ip range (192.168.1.X), i checked dhcp lease and ip of the android box that is given by my dhcp (192.168.1.215).
The plex android app installed on the same android box works perfectly, i’m facing this problem only on my 2 android tv boxes running kodi plugin.

I just tested few minutes ago and I’m sure now disabling remote acces of my server (settings->server->remote access->disable) fixed my problem. I’m abble to connect to my server locally with kodi plex app only when my server is “offline” from plex services. It’s the behavior I encountered first time i tryed plex kodi plugin.
But as I said in other thread I enabled remote access feature to enjoy my library out from home so for now I got no workaround :frowning:

If you enable remote access and use the plex.tv/link method it will work locally. Plex should detect that your on the same subnet and all communication will be direct.

Already done too but I just retryed:
I enable remote access (i reactivated it after my last post), signout from kodi plex plugin, reboot android device and signin again using plex/tv/link, and I got “no server available”. I tryed twice.
It can see my local server in list with cloud plex and cloud sync but spinner always rotates near server entry and I have no access to all clouds.

Just to confirm, your on Android and Kodi 17.0?

Try opening this url on your android device: https://88-181-234-38.ba622d2927024ebbb2fa8a5476bbf74a.plex.direct:32400.

Have you tried the Bleeding Edge version yet? script.plex-0.0.101a2.zip

If not give it a try and let us know how it works, and post another debug log if you can. Thanks

Yep I’m running kodi 17 (krypton)
I wasn’t at home this weekend. I will try tonight bleeding edge version.

Hello @jpaytoncfd

I tryed to open url on android tv but it seems there is no browser available.
I tryed to open it on my computer, and it doesn’t work (site can’t be reached).
Removing final port :32400 the browser request me credentials. Mine doesn’t work.

About script-plexXXX.zip, i installed it manually and it does nothing more than previously. Plugin cannot connect to my local server.

Here is my new log file: https://drive.google.com/open?id=0BwCIQUopsY1qbzgzLWJyaXIyTWM

Is there a way to get logs from official android plex app?
It works well on the same device.

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@jpaytoncfd No track on how to solve my problem ?
Is there something else I can give to you to investigate ? (logs of android plex app?)

Thank you :wink:

I stumbled upon this thread as I had the same problem.
The Setting mentioned by jpaytoncfd for the secure connection brought me to the solution:
I had disabled secure connections on the plex server as it is only accessible in my network.
By default the Plex client wants a secure connection which results in “Server not accessible” error if the server only provides an insecure connection.
I had to change this setting in the Plex client to allow insecure connections and then it worked.