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help !!! . trailers is unavailable. try again later.

Hello friends. I'm new in this forum but a think you could help me with this problem that i have for a wile with my appleTV 3 and plexconnect. I have an little ubuntu server 16.04 just for transmission and pms , all working just fine. So i put an appletv3 and install plexconnect , i have to say that some time ago i mange to get it to work but i had to do a fresh install of the server and my plexconnect torment began . first come first . i have a Router LinkSys EA2700 that manage dhcp and reserve ip for the ubuntu server and the appletv. i will attach the log from plexconnect and the Setting.cfg . if you need more info please tell me. i just want to know if its posible to put it to work again.
PS. I had tried with certficates created in mac , in the same server , the old certificates that was working before. i use the guide from the wiki page of plexconnect. I'll keep trying but i tell you guys i'm close to give up.


enable_plexgdm = False
ip_pms =
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster =
prevent_atv_update = True
enable_plexconnect_autodetect = False
ip_plexconnect =
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = High
logpath = .

PlexConnect.log attach.

Best Answer


  • jobregonaraujo@hotmail.comjobregonaraujo@hotmail.com Posts: 3Members ✭✭

    Thanks moody_blue i will do all of that and see what happen. I let you know. Thanks for the quick answer.

  • jobregonaraujo@hotmail.comjobregonaraujo@hotmail.com Posts: 3Members ✭✭

    omg , thanks @moody_blue , i disable all firewall on the router and disable ufw in ubuntu server , and nothing happens (same problem), but then i do the 2nd step (Restore) and i almost cry , works perfect . thank you so much , i will backup the plexconnect settings.cfg and certs.

    @moody_blue said:
    This problem is often caused by certificates or firewall issues. You can try the following:

    1) Reboot the ATV3 (with DNS pointing to Does it reboots with all applications (incl trailers) showing ?
    2) Restore the ATV3 (with DNS automatic) so that if loads the most recent firmware and cleans any loaded certificate. After this you must load certificates. In the ATV3:

    Select 'General' and select 'Network'
    set the DNS server to
    Select 'General' highlight 'Send Data To Apple', and briefly press 'Play' on the remote.
    Select 'Add Profile"
    Enter http://trailers.apple.com/trailers.cer to install certificates

    If you continue to receive "trailers is unavailable" with the certificate loaded using above method then it's probably a firewall issue

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