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Plex Cloud incredibly slow to start on Xbox One

slhelsomslhelsom Posts: 4Validating, Plex Pass Plex Pass

When opening a video on Xbox for Plex Cloud it takes about 10-15 minutes before the video starts playing. The videos play fine on my other devices. Any ideas why this might be?


  • fedmoneyfedmoney Posts: 4Members, Plex Pass Plex Pass

    I have a huge TV show collection on my Plex Cloud Google Drive, and most of the time I get a playback error when I try playing files. It's really frustrating because I got Plex Cloud specifically to play back on Xbox One. I can use the gdrive plugin on Kodi without any issues, but Plex Cloud just doesn't seem to be up to par.

  • fedmoneyfedmoney Posts: 4Members, Plex Pass Plex Pass

    Upon some further testing, I couldn't get anything to play because Plex was trying to convert to 2 Mbps instead of original quality. When I set to original quality, I started getting the same issue as you, a 23 minute TV episode (1080p, around 3-4 Mbps, took around 5 minutes to load.

    A response from the dev team would be awesome to provide some sort of insight on this.

  • slhelsomslhelsom Posts: 4Validating, Plex Pass Plex Pass

    I've been doing original quality. It's the first season of Stargate SG-1 that I'm trying to play, so it's not a high quality file.

  • jamesward23jamesward23 Posts: 8Members, Plex Pass Plex Pass

    I too am experiencing this. Can't figure it out!

  • gaucho28gaucho28 Posts: 1Members, Plex Pass Plex Pass

    Experience this also. XBox One throws and error whenever I try to play something from Plex Cloud. Replay of the same content on iOS, different Web browsers, Win10 App works without any problems.
    Can we do anything to help the dev team exploring the issue?


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