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LG Plex App

Good afternoon, I am a new user of Plex, recently signed the service and I am using the Plex Cloud, but in my LG 49UF8500 TV, the official app can not access the Plex Cloud, it gives the following error: "This device does not support secure connection required By the Plex Cloud server ", but when installing the other unofficial XPlay application it works normally.
I'm waiting for help.
Thank you

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