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HELP please "unknown error event from player"

Just see this error comming on my Samsung UE55KS7005 with plex version 3.0.10 (2.13.1). On my Samsung UE46D8000 with plex version 1.019 everything plays fine.
Some other with same issue and maybe have some solution?

Logfile:
Logfile:
Mar 15, 2017 18:39:49.097 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:39:49.106 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:39:49.106 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:39:49.106 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:39:49.107 [4796] DEBUG - Request: [127.0.0.1:63563 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (15 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:39:49.108 [4796] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:39:50.321 [1292] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:39:50.325 [1292] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:39:50.325 [1292] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:39:50.325 [1292] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:39:50.326 [11728] DEBUG - Request: [127.0.0.1:63556 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (14 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:39:50.326 [11728] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:40:06.905 [10108] DEBUG - WebSocket: processed 0 frame(s)
Mar 15, 2017 18:40:09.109 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:40:09.113 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:40:09.113 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:40:09.113 [6736] DEBUG - Auth: Refreshing tokens inside the token-based authentication filter.
Mar 15, 2017 18:40:09.113 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:40:09.113 [6736] DEBUG - HTTP requesting GET https://plex.tv/servers/79b1fbfe14476ea687d68abecb7f896ecf5bae83/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Mar 15, 2017 18:40:09.113 [4796] DEBUG - Request: [127.0.0.1:63583 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (10 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:40:09.114 [4796] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:40:09.320 [6736] DEBUG - HTTP 200 response from GET https://plex.tv/servers/79b1fbfe14476ea687d68abecb7f896ecf5bae83/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Mar 15, 2017 18:40:09.326 [6736] DEBUG - MyPlex: updating with 11 access tokens
Mar 15, 2017 18:40:10.330 [1292] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:40:10.341 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:40:10.342 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:40:10.342 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:40:10.342 [3376] DEBUG - Request: [127.0.0.1:63585 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:40:10.344 [3376] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:40:29.116 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:40:29.126 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:40:29.126 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:40:29.126 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:40:29.127 [4796] DEBUG - Request: [127.0.0.1:63617 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:40:29.128 [4796] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:40:30.346 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:40:30.357 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:40:30.357 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:40:30.357 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:40:30.357 [15428] DEBUG - Request: [127.0.0.1:63618 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:40:30.359 [15428] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:40:34.705 [13616] DEBUG - BPQ: onConsiderProcessing: Idle (true)
Mar 15, 2017 18:40:34.706 [13616] DEBUG - BPQ: [Idle] -> [Processing]
Mar 15, 2017 18:40:34.708 [13616] DEBUG - BPQ: generating queue items from 0 generator(s)
Mar 15, 2017 18:40:34.708 [13616] DEBUG - BPQ: generated 0 item(s) for queue
Mar 15, 2017 18:40:34.708 [13616] DEBUG - PlayQueue: 0 generated IDs compressed down to a 2 byte blob.
Mar 15, 2017 18:40:34.709 [13616] DEBUG - PlayQueue: 0 generated IDs compressed down to a 2 byte blob.
Mar 15, 2017 18:40:34.712 [13616] DEBUG - BPQ: [Processing] -> [Idle]
Mar 15, 2017 18:40:49.129 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:40:49.137 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:40:49.138 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:40:49.138 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:40:49.138 [4796] DEBUG - Request: [127.0.0.1:63659 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:40:49.140 [4796] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:40:50.360 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:40:50.365 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:40:50.366 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:40:50.366 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:40:50.366 [14004] DEBUG - Request: [127.0.0.1:63661 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:40:50.366 [14004] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:41:04.712 [10108] ERROR - WebSocket: Received unmasked data, shutting down connection
Mar 15, 2017 18:41:04.712 [10108] DEBUG - NotificationStream: Removing because of close
Mar 15, 2017 18:41:04.712 [10108] DEBUG - WebSocket: processed 0 frame(s)
Mar 15, 2017 18:41:04.713 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:41:04.788 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:04.788 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:04.788 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:04.788 [4796] DEBUG - Request: [127.0.0.1:63673 (Loopback)] GET / (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:04.789 [4796] DEBUG - (Capabilities) Platform 'Microsoft Edge' not matched by plugin platform requirements
Mar 15, 2017 18:41:04.789 [4796] DEBUG - It took 0.0 sec to serialize a list with 21 elements.
Mar 15, 2017 18:41:04.790 [1292] DEBUG - Completed: [127.0.0.1:63673] 200 GET / (8 live) GZIP 1ms 1185 bytes (pipelined: 1)
Mar 15, 2017 18:41:04.812 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:04.812 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:04.812 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:04.812 [4704] DEBUG - Request: [192.168.0.191:63674 (Subnet)] GET / (9 live) TLS GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:04.813 [4704] DEBUG - (Capabilities) Platform 'Microsoft Edge' not matched by plugin platform requirements
Mar 15, 2017 18:41:04.813 [4704] DEBUG - It took 0.0 sec to serialize a list with 21 elements.
Mar 15, 2017 18:41:04.816 [10108] DEBUG - Completed: [192.168.0.191:63674] 200 GET / (9 live) TLS GZIP 3ms 1258 bytes (pipelined: 1)
Mar 15, 2017 18:41:05.729 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:05.729 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:05.730 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:05.730 [4796] DEBUG - Request: [127.0.0.1:63675 (Loopback)] GET /:/websockets/notifications (10 live) Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:05.731 [4796] DEBUG - NotificationStream: Creating.
Mar 15, 2017 18:41:05.731 [4796] DEBUG - WebSocket: Performing handshake from origin http://127.0.0.1:32400
Mar 15, 2017 18:41:05.732 [4796] DEBUG - Beginning read from WebSocket
Mar 15, 2017 18:41:05.740 [1292] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:05.740 [1292] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:05.740 [1292] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:05.741 [4704] DEBUG - Request: [127.0.0.1:63673 (Loopback)] GET /activities (10 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:05.741 [4704] DEBUG - It took 0.0 sec to serialize a list with 0 elements.
Mar 15, 2017 18:41:05.742 [10108] DEBUG - Completed: [127.0.0.1:63673] 200 GET /activities (10 live) GZIP 1ms 350 bytes (pipelined: 2)
Mar 15, 2017 18:41:09.141 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:41:09.150 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:09.150 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:09.150 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:09.151 [4796] DEBUG - Request: [127.0.0.1:63686 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (10 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:09.152 [4796] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:41:10.368 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:41:10.372 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:10.372 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:10.372 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:10.372 [4704] DEBUG - Request: [127.0.0.1:63673 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:10.373 [4704] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:41:29.154 [1292] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:41:29.163 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:29.163 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:29.163 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:29.163 [4796] DEBUG - Request: [127.0.0.1:63710 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:29.164 [4796] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:41:30.377 [1292] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:41:30.387 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:30.387 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:30.387 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:30.388 [8456] DEBUG - Request: [127.0.0.1:63711 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (8 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:30.389 [8456] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:41:35.733 [1292] DEBUG - WebSocket: processed 1 frame(s)
Mar 15, 2017 18:41:49.166 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:41:49.170 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:49.170 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:49.170 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:49.170 [4796] DEBUG - Request: [127.0.0.1:63736 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:49.171 [4796] DEBUG - Beginning read from two-way stream.
Mar 15, 2017 18:41:50.391 [10108] ERROR - handle_stream_read error 2 End of file
Mar 15, 2017 18:41:50.396 [10108] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Mar 15, 2017 18:41:50.396 [10108] DEBUG - Auth: authenticated user 1 as uwe.kulow@gmail.com
Mar 15, 2017 18:41:50.396 [10108] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Mar 15, 2017 18:41:50.396 [12924] DEBUG - Request: [127.0.0.1:63738 (Loopback)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (7 live) GZIP Signed-in Token (uwe.kulow@gmail.com)
Mar 15, 2017 18:41:50.397 [12924] DEBUG - Beginning read from two-way stream.

Its seems like the error "ERROR - handle_stream_read error 2 End of file" is the issue.

See pictures below...

Best Answer

Answers

  • uwe.kulow@gmail.comuwe.kulow@gmail.com Posts: 13Members ✭✭

    Im glad i only have pay for pass plex on my cell phone and not signed up life time plex account...great help here!!!

  • uwe.kulow@gmail.comuwe.kulow@gmail.com Posts: 13Members ✭✭

    @Chris C said:
    Unfortunately, the logs don't really provide any useful information in this case. :( To start, please try:

    1. Uninstalling the Plex app
    2. Turn off the TV and unplug it for ~5 minutes to allow the charge to dissipate and cache to clear
    3. Turn on the TV and install the Plex app fresh.

    If you still experience the same behavior after that, please:

    1. Provide detailed steps to reproduce to explain precisely the actions you're taking in the app to experience this (so we can try to reproduce)
    2. Create a small sample file of problematic media (verify that the sample itself reproduces the behavior for you)
    3. Save the XML file of the full item from which you created the sample
    4. Attach the XML file to your reply here (that has the detailed steps to reproduce) and also link to the sample file uploaded to Dropbox, Google Drive, or similar

    I found at least the problem. The first 3 episode of this tv show was diffrent from the others, and in megui i could see that subtitles was UTF8 (Danish standart). The rest was vobsub subtitles. I encoded them by my self and now they play fine.

    Just the error message has to change, so that all know whats wrong. The message didnt say much "unknown error event from player"

  • Chris CChris C Posts: 11,783Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @uwe.kulow@gmail.com said:
    Just the error message has to change, so that all know whats wrong. The message didnt say much "unknown error event from player"

    Providing the previously-requested information will help us investigate things so that the situation can be detected and handled better (either worked around to allow it to play or at least provide a more informative error).

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