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Samsung Smart TV plex app version 2007 PMS version1.4.4.3495-edef59192

simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

Recently I've noticed that movie trailers and "watch later" links will no longer play on 2 of my Samsung smart tv's I have using the above listed model of plex software (TV UE55ES8000 and TV UE46ES8000); also the recently viewed tvshows filters present the wrong data. It's not a network connectivity issue as all other smart apps e.g youtube, bbciplayer function correctly.

However, my newer Samsung Smart TV (TV UE40KU6400) has none of these issues.

Is this a known software fault that will be rectified?

1 only have one PMS server, running on Freenas, which is running the latest updated Plex software. All other plex client apps iOS and windows also work perfectly.

Best Answers

Answers

  • sa2000sa2000 Posts: 31,451Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Moving to the Plex for Samsung forum (models 2015 and earlier)

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  • OrcaOrca Plex for Samsung Developer Posts: 7,610Members, Plex Pass, Plex Ninja Plex Ninja

    I'm not sure what problems you are having, I tried to reproduce your issues on my 2012 bluray player, but was able to play both trailers and watch later content. I'm using a new developer version with several changes.
    Which means, if it's not a local problem (firmware or network), it should be fixed already in the next upcoming version.

    What do you mean with "recently TV shows are presenting the wrong data" ? It seems good on my side.
    Can you elaborate? screenshot?

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • OrcaOrca Plex for Samsung Developer Posts: 7,610Members, Plex Pass, Plex Ninja Plex Ninja

    Ah, I could reproduce the "recently viewed show" issue.
    It seems the server options have changes, I'll have a look.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass
    edited March 2017

    Thanks Orca for looking into this. Yes the 'last viewed' shows do not filter correctly but the 'last viewed episodes' do. I've just re-installed an older version of the Plex Media Server (Version 1.3.4.3285) for testing purposes and with this version I can confirm that the 'Watch later', 'Movie Trailers' and 'last viewed shows' function properly; this clearly eliminates further any problems existing on my LAN.

    The problems yet to be identified ( 'Watch later' and 'Movie Trailers' ) are obviously associated with displaying external web url content within the plex client. Perhaps something has also changed regarding the url calling syntax between PMS version 1.3.4.3285 and the current version 1.4.3.3433-03e4cfa35?

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Just a further update: Now with a further updated PMS version 1.5.0.3501-3b8374a5c both the 'Watch later' and 'Movie Trailers' can now receive video from the requested urls but the audio is corrupted.

  • OrcaOrca Plex for Samsung Developer Posts: 7,610Members, Plex Pass, Plex Ninja Plex Ninja

    I made some change in the next version. Samsung is currently testing it, so with a bit a patience , it could already be resolved.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Thank you I'll look forward to receiving the update.

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Still no update. Do you have an ideas as to when one might land?

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Do you know if Samsung has totally given up on updates?

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Thanks for the link.

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Finally got around to installing plex on a usb thumb drive, formatted as fat32. I tried connecting it to all 3 usb slots but the smarthub doesn't show any plex icons. Any help would be very much appreciated.

  • anaglyptaanaglypta Posts: 67Members ✭✭
    edited April 7

    @simon.lock said:
    Finally got around to installing plex on a usb thumb drive, formatted as fat32. I tried connecting it to all 3 usb slots but the smarthub doesn't show any plex icons. Any help would be very much appreciated.

    What TV model do you have? If it's a J series (2015) the option to sideload apps was removed from firmware 1441 onwards.

    I would also format the drive as NTFS.

    John.

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Hi John

    Thanks for your message. My tv's are UE55ES8000 and UE46ES8000 which I believe are 2012 models.

    Regards

    Simon

  • OrcaOrca Plex for Samsung Developer Posts: 7,610Members, Plex Pass, Plex Ninja Plex Ninja

    Are you sure you placed the files correctly on the USB, like it is explained here?

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Yes I just double checked. I have tried making both a folder called "plex" and then a folder called "Plex" in the root of the usb drive, which has been formatted FAT32., I then unzipped the contents of the zip-file into the created folder. Both attempts result in nothing new being displayed in Smarthub. I know the usb drive is good as I can play a movie from it Am I maybe doing something wrong?.

  • simon.locksimon.lock Posts: 16Members, Plex Pass Plex Pass

    Thank you Orca. You were correct. I missed the Icon on the second page because of it being largely transparent. It's working now and fixes some issues that were present in the current Samsung release.

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