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READ FIRST: Guidelines for Posting Channel Issues and Questions

shopgirl284shopgirl284 Posts: 2,414 Forum Mod
edited March 25 in Plex Channels

The Channel section of the forum is for questions or issues with channel plugins you have installed on Plex Media Server using the Channel Directory, UAS2, or manually from other sources like Github. Please review the following guidelines, tips, and links before posting, since it can save you time and ensure that you will receive the help and support you need most efficiently.

Plex users who are new to Plex channels should review the Plex Channels support documents, since the most common issues and questions are answered there. When posting a new topic, the support article How Do I Post on the Forum to Make Sure I Get the Best Help provides details that should be included in your post.

Make Sure You Are Using the Latest Version of Plex Media Server

Earlier version of Plex Media Server may have had issues that were fixed in later releases, so before posting an issue make sure you are using the latest public version of Plex Media Server to ensure you have all the most recent bugfixes.

Reboot Plex Media Server and Verify Internet Connection

Plex channels access online content, so you must have an Internet connection available for your Plex Media Server and every Plex Player/device you are using when using Plex channels. Before posting any issues in the Channel Forum, try rebooting your Plex Media Server and ensure that have an Internet connection to all Plex devices.

Check Website Availability

Each Plex channel accesses and plays the existing media offered by the website for which the channel is named. So, before posting an issue, make sure the website accessed by the Plex channel is working, the content you want is available on the website, and the videos you want to play will play directly from the website using a browser.

Issues with Channels from Sources Other than the Channel Directory (aka Unsupported Channels)

Unsupported channels are often less stable, require special instructions and may even no longer be maintained or supported by its developer. Since these channel's stability, support, and specifications vary so much, as the name implies, unsupported channels do not and cannot be supported by the larger volunteer channel community. So any issues or questions must be addressed by the individual developer of that unsupported channel and/or its users. Therefore, you must use the support options offered by each unsupported channel's developer to resolve any issues with each individual unsupported channel.

See How do I get support for unsupported channels? and the pinned topic SUPPORT: Find my Plug-In here for support for a list of known support topics for unsupported channels.

Issues with the iTunes or Aperture Channels

The iTunes and Aperture channels are not actually Plex channel plugins. They are extensions of Plex Media Server. That is why you enable them in the Plex Media Server setting instead of adding them using the Channel Directory. They are just called channels because they access online content. So any issues with the iTunes and Aperture channels must be posted to the section of the forum for Plex Media Server on your operating system or the section for the Plex player app that is having issues accessing these channels.

Plex Player App/Plex Media Server Issues

Lastly, understand that Plex channel plugins just access online content and put its data in a Plex-friendly format that each Plex player app can read. Each Plex player app must be programmed to properly read the data provided by channel plugins and decide how to best play its media based on the software of that player. Also, since no Plex player supports every format that may be available on the Internet, you must have a Plex Media Server that is configured properly and has the CPU power necessary to transcode media or channel media that is not compatible with your Plex player will not play.

The community of volunteer developers who monitor this forum only design and maintain the individual Plex channel plugins. While these volunteers are always happy to try and help, they are not Plex employees and are not involved in the development of PMS or the various Plex player apps that provide access to the content on PMS, including the Channel Directory and Plex channels.

So, if the Plex channels are working as expected, but you are having issues with a specific Plex player app displaying or playing channel content or with Plex Media Server transcoding channel media, then that is an issue that would need to be addressed by the developers of that Plex Player app or version of Plex Media Server and would need to be posted to that section of the forum.

This discussion has been closed.