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3.0.1 flickering when navigating

morajodkmorajodk Posts: 21Members, Plex Pass Plex Pass

(Using MacOS)

Hi

When I navigate PMP (version 3.0.1) menus, it is flickering and drawing the background in tiles.

Is this a known issue?

Thanks

Tagged:

Answers

  • oscilloscill Posts: 2Members, Plex Pass Plex Pass
    edited March 21

    Having the same issue with the PMP app here, too, on macOS 10.12.3.

  • LanceHardwoodLanceHardwood Posts: 20Members, Plex Pass Plex Pass
    edited March 21

    I have the same issue when using PMP 3.0.1 on macOS 10.12. The issue happens when using it in with the Plex Web interface. It works fine for me when using it fullscreen but I don't use the app full screen.

    It looks like it's trying to redraw the transparent dynamic background and it's doing a really bad and slow job of it. It would be nice if they released a fix to allow it to be a black background, like it used to be in the last version when there was no flickering.

    When viewing Plex Web through Chrome on the same computer, the page renders normally and without flickering. The flickering only happens in PMP.

  • LanceHardwoodLanceHardwood Posts: 20Members, Plex Pass Plex Pass
    edited March 29

    Same problem with the just-released update for PMP, 1.2.4.597-5c146f2c

  • LanceHardwoodLanceHardwood Posts: 20Members, Plex Pass Plex Pass

    Quick fix:

    1. Open current version of PMP
    2. Enter full screen PMP "couch" mode or whatever it's called
    3. Enter the Settings screen and disable automatic updates, and set update channel to Stable
    4. Quit PMP, delete PMP from /Applications
    5. Download last good version: https://downloads.plex.tv/plexmediaplayer/1.2.2.555-d1355001/PlexMediaPlayer-1.2.2.555-d1355001-macosx-x86_64.zip
    6. Extract and install old version
    7. Run and decline any updates that come
  • atrusatrus Posts: 11,094Members, Plex Pass, Plex Ninja Plex Ninja
    edited March 29

    Which Macs are you on? I am going to guess here and say iMac. Specifically 5K iMacs perhaps even?

     Mac mini 2,3 GHz Quad-Core Intel Core i7 (With Fusion drive) (PM score: 7347)  Panasonic VT50 (55 inch)  Pioneer VSX-2021 Receiver  Norco 24-bay NAS (CPU: Intel Xeon E3-1240v2 3,4GHz, PM score: 9300) 
    New to Plex/Nine? Watch my screencast video (slightly out-dated nowadays, but still informative for new users)
    Want to know how to handle subtitles? Watch my subtitle screencast video (out-dated, but still informative), and this One Minute Subtitle Addendum screencast
    Always attach log files if you are reporting an issue: Log file info & location
    Get Plex guides here: Howto name your files NAS guide Troubleshooting Plex Support Page
  • PukinatorPukinator Posts: 178Members, Plex Pass Plex Pass
    edited March 30

    I have those issues with a MacBook Pro Late 2013 Retina without the Nvidia graphics card. I also compiled it with the latest git master version. https://www.dropbox.com/s/b4l34g63sch1v4a/pmp.mp4?dl=0

    EDIT: I'm also running the latest macOS, but I also had the problem before the latest update

  • oscilloscill Posts: 2Members, Plex Pass Plex Pass

    15" Macbook Pro Late 2016 with Radeon Pro 460

  • LanceHardwoodLanceHardwood Posts: 20Members, Plex Pass Plex Pass

    MacBook Pro Retina Late 2013 with a GeForce GT 750M. Using both the built in display and a 4K display connected by Thunderbolt (scaled to 1080p using System Preferences, but connected at 4K 60Hz).

  • TekOpsTekOps Posts: 5Members, Plex Pass Plex Pass

    I've got the flickering as well (PMP 3.0.1) on my MacBook Pro late 2016 (Iris 540, Sierra 10.12.4). Makes PMP almost unusable in web mode.

  • morajodkmorajodk Posts: 21Members, Plex Pass Plex Pass

    Still not fixed :( - here's a screencast...

    https://screencast.com/t/fdi9NAcYN

    We need Plex support to answer this - do they monitor their forum?

  • morajodkmorajodk Posts: 21Members, Plex Pass Plex Pass

    MacBook Pro late 2016 15"

  • BigWheelBigWheel Posts: 9,905Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    yes we monitor it. Atrus who responded above works with us.

    to be clear about version number 3.0.1 is not the version of PMP.
    3.0.1 is the version of the Web app which is inside PMP. PMP as is currently at version 1.2.5 for Plex Pass users.

    still trying to find a machine to we can repro on. we think it has to do with GPU on those specific machines

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • santiagoaloisantiagoaloi Posts: 4Members, Plex Pass Plex Pass

    Hi all,

    The quickest solution for this annoying problem is simply disabling retina on the PMP.
    Right click on the plex app, and check-box "open in low resolution".

    You will notice a slight difference in the graphic quality, but it wont affect your video streaming quality.
    The resolution descrease only applies to the app, not the streaming.

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