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Bug with Shield + Roku involving aspect ratio only when hardware acceleration is used

Elijah_BaleyElijah_Baley Posts: 3,736 Plex Pass

This bug has been reported to the Roku developer as it only manifests on my Rokus and not on my other devices but I thought that it might be helpful to directly address this on the Shield's forum:

I have been testing my Shield TV's server and I ran into a problem that only shows up on the Rokus, both the Ultra and the Roku 3. My Shield (as a player), My Fire TV and my Raspberry PI do not have the problem.

At first I thought it was the shrunken picture problem that we found on the Ultra earlier as the picture is shrunken in the same way horizontally but, when I switched over to my 3 the problem was also there.

After investigating I found that my regular server (on a Windows 10 computer that cannot use HW acceleration) did not produce the problem and then I looked for differences.

I found that the Shield was using hardware acceleration and my regular server was not.

I turned off that on the Shield and the problem went away I turned it back on and the problem reappeared.

Again this only shows on my Rokus and it shows on all of them. (I have 4 a Roku Ultra, two Roku 3s and a Roku 1)

The problem seems to happen on many, but not all, transcoded videos.

The attached zip file has all my logs plus the XML for a problem file and the Ultra's logs.

To produce the Ultras logs I first turned on HW acceleration on my Shield the I started the Plex app.

Then I played a short part of the problem file and verified the problem Then I stopped Playback.

Then I turned OFF HW accel and started playback again and verified proper playback.

I Then stopped the playback and captured the Ultra's logs.

If this is a problem in the server then it only manifests on my Rokus and if it is a problem with the Rokus then they are somehow treating streams produced by HW accel differently than streams produced regularly.

I hope this can get resolved either on my Rokus or in the Shield's server as I seem to have much better performance if HW acceleration is used on the Shield.

Thanks for looking into the problem.

Comments

  • Elijah_BaleyElijah_Baley Posts: 3,736 Plex Pass

    Well I waited a good long time for some glimmer of a response about this but, since I have heard absolutely nothing, I thought I would give it one good bump to see if any of the silent developers or experts might respond.

    My Shield is not very useful for transcoding unless the hardware is used and it cannot be used for several shows if this bug persists.

    I guess that a documented bug with complete logs is just not interesting enough to garner the attention of the important folks in the Shield development group.

  • rlaurin1rlaurin1 Posts: 7 Plex Pass

    I see this same issue on the Xbox one and lg tv clients. Sounds like from another thread Nvidia may be aware and looking into it.

  • kegobeer-plexkegobeer-plex Posts: 4,447 Plex Pass

    Can we get someone from the team to comment on this? A comment acknowledging an issue is more rare than a unicorn sighting nowadays.

  • Elijah_BaleyElijah_Baley Posts: 3,736 Plex Pass

    @kegobeer-plex said:
    Can we get someone from the team to comment on this? A comment acknowledging an issue is more rare than a unicorn sighting nowadays.

    Only virgins can see/catch unicorns and those are truly rare among the over 20 crowd and I assume the Plex team is, at least mostly, over 20. Of course I know you meant the we could be seeing unicorns not the Plex team but that thought just kind of popped uninvited into my mind.

    I have decided that Plex, at least the Shield part of Plex, is uninterested in their user base and will only respond on the very rare occasions when they have consumed enough MD-20/20. Any response at that point will have little meaningful content. But maybe they will be more meaningful than the total silence that issues get in this forum.

    Of course, maybe, the developer is serving detention at his/her middle school or has had his/her computer taken away by the people operating "in loco parentis."

    Adults would have provided some response to this in the LONG time since it was presented complete with logs and how to reproduce but they have not responded to this or to most other issues that have been raised.

    Plex, the higher ups, need to build a fire under the butts of the Shield team or many people will just assume that the current product will never get better and use other solutions.

    Fortunately I do not "need" my Shield to be a server but it sure would be good if this and the issue of network shares working poorly would actually get fixed.

    BTW: Saying that a fix is in the Shield's beta firmware may be true BUT it is not enough. There should be detailed exact instructions prominently posted on how to get that firmware and it should be assured to be made easily available to all who need it. We have been waiting for a long time and the response from Plex has been pathetic at best.

  • rlaurin1rlaurin1 Posts: 7 Plex Pass

    I signed up for beta on Google play and have the 1.6.0.3698 build. The issue is still present on that build.

  • Elijah_BaleyElijah_Baley Posts: 3,736 Plex Pass

    @rlaurin1 said:
    I signed up for beta on Google play and have the 1.6.0.3698 build. The issue is still present on that build.

    How about the issue of files missing on large collections when connected via network shares. (SMB) That is more serious as there does not seem to be any workaround at all for it.

  • kegobeer-plexkegobeer-plex Posts: 4,447 Plex Pass

    @Elijah_Baley said:
    How about the issue of files missing on large collections when connected via network shares. (SMB) That is more serious as there does not seem to be any workaround at all for it.

    Based on the posts by beta firmware users, the upcoming Shield TV firmware fixes that particular issue.

  • rlaurin1rlaurin1 Posts: 7 Plex Pass

    @Elijah_Baley said:

    @rlaurin1 said:
    I signed up for beta on Google play and have the 1.6.0.3698 build. The issue is still present on that build.

    How about the issue of files missing on large collections when connected via network shares. (SMB) That is more serious as there does not seem to be any workaround at all for it.

    I haven't seen that issue on the beta. I am using a network share with 200+ movies, 5000+ songs, and all my pics.

  • Elijah_BaleyElijah_Baley Posts: 3,736 Plex Pass

    @rlaurin1 said:

    @Elijah_Baley said:

    @rlaurin1 said:
    I signed up for beta on Google play and have the 1.6.0.3698 build. The issue is still present on that build.

    How about the issue of files missing on large collections when connected via network shares. (SMB) That is more serious as there does not seem to be any workaround at all for it.

    I haven't seen that issue on the beta. I am using a network share with 200+ movies, 5000+ songs, and all my pics.

    At only 200 movies you would not see the problem. The few small libraries I have (Less than 500 files) no problem. It is only when libraries get into the thousands (I have over 5000) movies that the problem shows up. Maybe I can somehow figure how to get that beta on my Shield. I can live with the transcoding problem if I just could actually see all my files.

    I do not know if audio is handled differently as I do not use Plex for audio but I suspect that it might show the same problem so, if you are not seeing it, it might be worthwhile to get it. Thanks.

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