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Sync basically doesn't work

GorillaNinjaGorillaNinja Members, Plex Pass Posts: 5 Plex Pass

Long story short: Syncing almost never works. Right this moment, the server says everything is waiting to be downloaded, my app says everything is waiting to be downloaded, then it says "Sync Complete".

If I uninstall and reinstall the app, then re-queue, sometime some things sync. Other won't. If I watch a show or movie while offline, it never shows up on the server as Watched. When I mark it watched on the server manually, Sync never removes it from the tablet and downloads the next episode or movie.

I'm attaching the logs from both my server and Android app to this post; I hope there's just some fatal flaw with how I've configured something that's causing everything to mostly fail.

Side note: The Plex Server is awesome. Direct Play works great to the TVs within the house, and I can stream everything with no problems to the same tablet. I have external users also able to stream video from my library with no problem. I'm convinced that it's something wrong with my tablet/app, but I can't locate the problem.

My Transcode path has TB of space available, if I've configured it properly, and all files are added to locally-attached disk by the same user that's running the Plex server, so I don't think it's a permission issue. But I'm completely open to anything I've missed in those assessments, and would love any suggestions from the community or Plex folks

Thanks in advance!

Doug

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Answers

  • trzTheatertrzTheater Members, Plex Pass Posts: 2 Plex Pass

    I have an almost identical experience on my Android device. Starts to work, seems like it is going ok, then quits. Once I did manage to sync my entire music library, but some songs played and some didn't. Searching around the forums and internet in general, this seems to be a widespread problem with mobile sync. I'd really like some kind of solution or at least a workaround. Mobile sync was one of the main reasons I purchases a Plex Pass. Little did I know such a core feature would be so intermittent.

  • TaulkasTaulkas Validating, Plex Pass Posts: 43 Plex Pass

    Sync is currently totally dysfunctional, the only known workaround is to sync a very, very small number of items at one time, such as less than 5. Then it may work.

  • trzTheatertrzTheater Members, Plex Pass Posts: 2 Plex Pass

    The Plex team must know about all this issues. However, is there anyway to escalate the concern other than forum posts and similar? Do they have a formal bug-tracking for many users to vouch for the issue?

  • TaulkasTaulkas Validating, Plex Pass Posts: 43 Plex Pass

    Dream on, until a higher up at Plex suffers the same issue, it's Gods will or somebody else's fault.

  • MeatChunksMeatChunks Members, Plex Pass Posts: 172 Plex Pass
    edited May 2017

    Happening on my Galaxy S7 as well running Android 7. I'm currently sitting here watching it say "sync complete" after syncing 4 or 5 tracks, then I have to resume it. A really fun way to spend the day before a trip.

    Any way to revert back to a previous version of the app?

  • darkbeuhdarkbeuh Members Posts: 8 ✭✭

    The whole sync feature implementation is totally idiot.

    I mean, if I want to download MY content, on MY phone, from MY server with the app I bought, well I need to pay more...

    In the end, the need for a plex pass make this all so complicated....
    Seriously with the app I'm connected directly to my server, it should not be a hassle to be able to download stuff.

    But no, you have to allow content and device on the server side and all. Needs anticipation...

    Jesus, take a look at Netflix. This is the way. You browse your content, you download, period.

    Make this.

  • badkittybadkitty Members, Plex Pass Posts: 4 Plex Pass

    Sync has always been FOOBAR'd for me as well. I have all the issues listed in this post. I have sync issues on all my android devices (two Huawei Honor 5x's and two Le Pan TC802A's (cheap old tablets)). I am a Plex Pass holder too. This issue is entirely unacceptable. Currently one of the 5X's can't even get Plex to start up and the other has a huge delay before it opens, I mean like 2-3 minutes.

  • elvisman113elvisman113 Members, Plex Pass Posts: 58 Plex Pass

    Same issue for me. I've attached my logs also, as well as the 'sync_items.xml' for my Nexus 6 device. I am currently experiencing an issue where about 10-20 songs sync, sync stops, and the app says "Sync Complete". Refreshing sync will download another 10-20 songs and stop again. This is going to take a while for the ~1600 songs remaining.

    There are several errors & exceptions in the android log:

    • Error fetching timeline items (HTTP 404 - perhaps unrelated to sync)
    • Websocket error (expected HTTP 101 but got 400)
    • Error fetching http://127.0.0.1:38000/library/optimize (500 internal server error)
    • [Sync] Error applying database action with path /data/user/0/com.plexapp.android/app_sync/media_parts/268484010/key.mp3 for part with ID 268484010: java.lang.IllegalStateException: Unable to open DB transaction.
    • "An exception occurred: [ Code=null; extras=null ]"

    There appear to be three 'tries' of syncing, all of which fail with some exception related to database optimization ('Sync finished with 1 errors.').

    Here are some conflicting data points from the sync_items.xml:

    • state="complete"
    • itemsCount="4068"
    • itemsCompleteCount="4068"
    • itemsSuccessfulCount="4068"
      but...

    • itemsDownloadedCount="2472"

    • itemsReadyCount="1596"
  • AgentDrTranAgentDrTran Members, Plex Pass Posts: 101 Plex Pass

    Sync hasn't worked for years, it's ridiculous.

  • Tgggd86Tgggd86 Members, Plex Pass Posts: 6 Plex Pass
    edited November 2017

    I still don't understand why this can't be fixed... devices have been able to sync with servers for ages. Yet somehow Plex is doing something insane with their sync protocol. The sync feature needs to be completely scrapped and rebuilt. No other company asking it's users to pay for a premium feature would get away with this for so long.

    It was broken for two years on my Galaxy S6. Just bought a new Pixel 2 XL and sync is still horrifically broken.

  • JamesValeroJamesValero Members Posts: 6 ✭✭
    edited November 2017

    I've long since let my money do the talking and stopped paying for service until this is fixed. Unlimited data with T-Mobile makes this less critical but would reconsider for the convenience if it did start working reliably

  • mesonto@gmail.commesonto@gmail.com Members Posts: 2

    Okay this is really annoying, I bought the Plex pass mainly to sync my music library to my android phone and it just doesn't work at all.

    In these forums do the Plex staff ever respond to these issues or is there some other place i can get this functionality that I paid for to work?

  • epgulbrandsenepgulbrandsen Members, Plex Pass Posts: 27 Plex Pass

    Do yourself a favor, don't ever buy a plex pass unlimited to get audio sync, you will regret it. Up front, it seems like a great idea, much cheaper to pay for the pass than it is to pay monthly. However, if you pay month to month you will see that audio sync isn't just beta, it isn't even an alpha product. It likely should be removed entirely from the catalog of features until fixed.

    Second favor you should do for yourself, use subsonic or madsonic to manage your music files. A little quirky, and not as elegant, but at least the sync works and works well.

    I'm convinced that there is a prioritization list for Plex, and audio is low on that list. I don't necessarily blame them for that, because video is what brings most users. I do fault them, however, for listing audio sync as a feature when it is broken and has been for...my entire time as a plex pass subscriber.

  • marcelhehlemarcelhehle Members, Plex Pass Posts: 448 Plex Pass

    Same here ... sync is a total disaster since years!

  • JamesValeroJamesValero Members Posts: 6 ✭✭

    Video sync doesn't work either. They don't seem to care about sync (audio or video) at all, which was the only reason I was a paying customer. I wasn't listened to before so I had to let my money do the talking for me. I might come back when sync is fixed.

  • MahimaAMahimaA Members Posts: 1

    Sync does not work. neither audio nor video.. not even a single file.. purchased Plex pass for this feature only. Not worth it..

  • Jim3012Jim3012 Members, Plex Pass Posts: 1 Plex Pass

    I have a plex pass, but my plex app says it needs a plex pass to sync. Any ideas how to fix. I can't believe a subscription service doesn't have telephone support!

  • jjrjr1jjrjr1 Members, Plex Pass Posts: 2,221 Plex Pass

    Has never worked for me either..
    I doubt it will ever be fixed.

    How the folks at Plex sleep at night giving it's customers broken software and do nothing about it is beyond me...

  • fauldinifauldini Members Posts: 4

    Ditto. Sync is a true fail. I see many are written in Dec.2017 ... perhaps we can hope this is a new bug and be resolved. cannot believe they have zero support for his paid app !!! I will cancel soon if I do not see any response and hope all users will do same.

  • AjayAAjayA Members, Plex Pass Posts: 3 Plex Pass

    I will cancel too. But I am on yearly plan. Took Plex pass for this feature only. All free features works perfectly. Paid ones just suck big time. I have switched to resilio sync for sync and it works great.

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