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Plex Showing The Same File Twice

nickp85nickp85 Posts: 26Members ✭✭

Recently my Plex Server has started to show two versions of the same TV episodes recently downloaded. When I look at the web interface and go to properties, both versions show the exact same file path and name. I recently updated to version 1.4.x and now running 1.5.3.3580. Can anyone tell me why this is happening?
I use Sonarr and nzbget. nzbget is downloading to one folder then Sonarr picks it up, renames and moves it to the folder Plex is monitoring and then sends a notification to Plex to update the library.

Answers

  • ChuckPAChuckPA Posts: 18,185Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    If you hover over the particular show, click 'Get info' . If this is where you're seeing it, then somewhere, you have the same directory listed or of the directories you have listed, there is a symlink which is pushing you back to see the same file.

    First step is to manually update the library
    Then empty the trash
    when that's done, Clean the bundles.

    It is possible (has happened to me) Sonarr output to the NAS from one host and PMS on the other host are not close enough in sync with each other that PMS adds it before it's fully there.

    Taking the steps above should clear that.

    If not, we'll grab the logs and see WTheck is going on

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    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

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  • WPGWPG Posts: 6Members, Plex Pass Plex Pass

    I'm having a similar issue...though it has nothing to do with Sonarr. I'm using Plex DVR...I record several shows, this one particular show is a recurring issue...Plex indexes it twice even though there is only one physical file. Odd.

  • phillid2phillid2 Posts: 124Members, Plex Pass Plex Pass

    Having the same issue with some of my music. Here is the old thread: https://forums.plex.tv/discussion/263240/duplicate-songs-in-library#latest

    Plex Pass on a QNAP TS-251+, 1GB RAM, 1.10.1.4561

  • ChuckPAChuckPA Posts: 18,185Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    @phillid2
    You may continue your music thread (the link you provided above). This thread is about video thanks.

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

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  • phillid2phillid2 Posts: 124Members, Plex Pass Plex Pass

    @ChuckPA said:
    @phillid2
    You may continue your music thread (the link you provided above). This thread is about video thanks.

    Thank you for allow me to continue my unanswered thread. Using the Plex Dance should not be a solution.

    Plex Pass on a QNAP TS-251+, 1GB RAM, 1.10.1.4561

  • nickp85nickp85 Posts: 26Members ✭✭
    edited May 12

    hey there thanks for the reply, sorry took me so long to respond. I do see the duplicate under get info and when I try to play it asks me which version to play but they're identical.

    Tried your steps but unfortunately didn't work.

    This is an example of one TV show episode that has two versions. Both to the same path. Plex, Sonarr, and Radarr are all running locally on a QNAP so no remote components. Also doesn't happen with every show, just some episodes of some shows.

    I attached the logs as requested.

    Delete Files
    /share/MD0_DATA/Multimedia/sabnzbd/Designated Survivor/Season 1/Designated Survivor - S01E20 - Bombshell HDTV-720p.mkv
    Delete Files
    /share/MD0_DATA/Multimedia/sabnzbd/Designated Survivor/Season 1/Designated Survivor - S01E20 - Bombshell HDTV-720p.mkv

  • nickp85nickp85 Posts: 26Members ✭✭

    bumping, please help :smile:

    Thank you!

  • Scripter83Scripter83 Posts: 2Members, Plex Pass Plex Pass

    Any updates to this issue? I'm also see this, using Version 1.5.6.3790

  • RemmkeRemmke Posts: 9Members, Plex Pass Plex Pass

    Same thing is happening to me, 2 versions of the same file for TV shows and Movies. Rescan files, empty trash didnt do anything.

  • ChuckPAChuckPA Posts: 18,185Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Not to be pedantic but

    1. After Update Libraries and Empty Trash
    2. Are you "Clean Bundles" ?

    I state this because nothing has been 'hard deleted' until after the actual bundles (metadata) are gone.

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

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    No technical support via PM unless offered

    Please remember to mark the appropriate answer(s) which solved your issue.

     
  • nickp85nickp85 Posts: 26Members ✭✭

    This seemed to be because sonarr and radarr were sending plex notifications at the same time plex was kicking off it's automated scanning based on the folder being changed. If they ran over each other you end up with two entries. I turned off the Plex notifier from Sonarr and Radarr and haven't had a problem since.

  • LatticeLattice Posts: 44Members, Plex Pass Plex Pass
    edited October 27

    Have the same problem here. Thought it might be Sonarr when I saw this thread but don't even have it hooked up to Plex, and issue happens when it's off. Anyone else narrow down the problem? (not on Linux but mod helpfully closed my unanswered topic in PP forums and this seems relevant).

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