Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Not getting metadata/images/episodes for Survivor. TVDB matching issue

andypok1andypok1 Members, Plex Pass Posts: 2 Plex Pass

For the entirety of this season (S34) of Survivor, I have gotten nothing downloaded.

Here's the directory structure, nothing special about its name.

    D:\TV>dir /a:d *Survivor*
     Volume in drive D is Mirrored
     Volume Serial Number is BEFA-1D85

     Directory of D:\TV

    03/17/2017  10:37 AM    <DIR>          Survivor
                   0 File(s)              0 bytes
                   1 Dir(s)  2,728,806,551,552 bytes free

Here's the subdirectory structure... works fine for literally every other show.

D:\TV\Survivor>dir /s /b
D:\TV\Survivor\S34\34x01 - The Stakes Have Been Raised (2017-03-08).mkv
D:\TV\Survivor\S34\34x02 - Survivor Jackpot (2017-03-15).mkv
D:\TV\Survivor\S34\34x03 - The Tables Have Turned (2017-03-22).mkv
D:\TV\Survivor\S34\34x04 - Dirty Deed (2017-03-29).mkv
D:\TV\Survivor\S34\34x05 - Vote Early, Vote Often (2017-04-05).mkv
D:\TV\Survivor\S34\34x06 - What Happened on Exile, Stays on Exile (2017-04-12).mkv
D:\TV\Survivor\S34\34x07 - There's a New Sheriff in Town (2017-04-19).mkv

So I went and looked and finally figured out the log structure and saw that there were a bunch of files missing in the Survivor metadata as compared to TV series that looked good. So I deleted the folder and did an update all.

Apr 24, 2017 15:42:31.373 [6412] DEBUG - The show 'Survivor' has unmatched leaves, and show was matched, so we'll refresh.
Apr 24, 2017 15:42:31.451 [0444] DEBUG - Refreshing metadata for 'Survivor' (agent: com.plexapp.agents.thetvdb)
Apr 24, 2017 15:42:31.451 [0444] DEBUG - Refreshing GUID: 'com.plexapp.agents.thetvdb://307238?lang=en'

Oh yay, it matched... but still nothing.

So I went to TVDB and found the Survivor link... http://thetvdb.com/?id=76733&tab=series ....
Oh interesting, ID is 76733, not 307238. So what's that? http://thetvdb.com/?id=307238&tab=series Some Turkish? version of Survivor. But it's just listed as Survivor on that page. However, when you search Survivor at TVDB using the web UI, it shows up as Survivor (TR).

So uhhh... is there a way I can force Plex to find the right one? I can rename the folder to Survivor (US), but I don't think that should be necessary (not should it work).

Best Answer


  • andypok1andypok1 Members, Plex Pass Posts: 2 Plex Pass

    Ha, didn't know you could search by ID. Awesome. Worked like a charm!

Sign In or Register to comment.