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Plex App for Windows 10 on PC keeps on crashing if the app is minimized and then maximized again

The Plex App 3.2.19 keeps crashing if you minimize the App to the taskbar and restore it from the taskbar.
After restoring it shows the busy mouse cursor and closes after a few seconds.

Please fix this because this way the app is not usable on a normal PC.

Best regards
miracle152004

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Answers

  • WilhelmStrokerWilhelmStroker Posts: 1,563 Plex Pass

    Just tested, not seeing this on my Surface Pro 4 running the Creators update. Can you post log files? What does the event viewer (system and application logs) say?

  • miracle152004miracle152004 Posts: 9 Plex Pass
    edited April 25

    Hi,
    thanks for the fast response.

    The Windows Event Log Displays the following message:

    Package CAF9E577.Plex_3.2.19.0_x64__aam28m9va5cke+App was terminated because it took too long to suspend.

    Here is the Details of the message:

    System

    Provider

    [ Name] Microsoft-Windows-Immersive-Shell
    [ Guid] {315A8872-923E-4EA2-9889-33CD4754BF64}

    EventID 2484

    Version 1

    Level 2

    Task 2400

    Opcode 0

    Keywords 0x2000000000000042

    TimeCreated

    [ SystemTime] 2017-04-25T08:58:33.886355700Z

    EventRecordID 6844

    Correlation

    Execution

    [ ProcessID] 6508
    [ ThreadID] 15576

    Channel Application

    Computer DESKTOP-BL27V2O

    Security

    [ UserID] S-1-5-21-1043127467-2912579162-3201081273-1001

    EventData

    PsmKey CAF9E577.Plex_3.2.19.0_x64__aam28m9va5cke+App

    Logfiles of the App are attached.

    Maybe it has something todo with what I am doing:

    • I was watching a videos I had synchronized to the android app by connecting the windows app to the android app.
    • I was also synchronizing videos from my media server to the windows app.
    • The server is currently reached via internet connection while synching, because I am not in the same network as my media server.
    • The crashes also happend while being in the sync status screen minimizing the application, doing some stuff in chrome and returning to the application.

    Best regards
    miracle152004

  • WilhelmStrokerWilhelmStroker Posts: 1,563 Plex Pass

    It has likely something to do with that, as watching a video normally doesn't crash the app. I find syncing not that great on my LAN so when you're remote it's probably worse, and very sensitive to network drops etc.

  • plextmvplextmv Posts: 1 Plex Pass

    @miracle152004 said:
    The Plex App 3.2.19 keeps crashing if you minimize the App to the taskbar and restore it from the taskbar.
    After restoring it shows the busy mouse cursor and closes after a few seconds.

    Please fix this because this way the app is not usable on a normal PC.

    Best regards
    miracle152004

    Same issue for me!

  • chyron8472chyron8472 Posts: 202 Plex Pass

    Same issue for me.

    Package CAF9E577.Plex_3.2.19.0_x64__aam28m9va5cke+App was terminated because it took too long to suspend.

  • chyron8472chyron8472 Posts: 202 Plex Pass

    This constantly happens on my wife's laptop. I've since had her start using the Web app again instead. Is there any word on a possible upcoming fix?

  • anthonwsanthonws Posts: 70 Plex Pass
    edited May 8

    That's the feeling right now :) I guess that this forum section was abandoned!! HAHAHA

    Everyone reports major, blocking, issues and yet no feedback whatsoever.

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