If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Unable to reset my password

root.exeroot.exe Posts: 5Members

I'm unable to reset my password for my old account, I accidentally deleted it then BigWheels restored it. I'm trying to reset my password and have it sent to my email address but it's not sending even though it says "Sent Successfully".

Account Name: KATIN
Email Address: Katin215@gmail.com

If someone could please help me, I would greatly appreciate it.

Answers

  • OttoKernerOttoKerner Posts: 26,346Members, Plex Pass, Plex Ninja Plex Ninja

    @root.exe said:
    Account Name: KATIN
    Email Address: Katin215@gmail.com

    This is not the email address that is associated with the account.

    Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • root.exeroot.exe Posts: 5Members

    Can you please reset my password to Katin215@gmail.com. I'm not sure what my account name is. I do know for a fact that I have an account under Katin215@gmail.com

  • OttoKernerOttoKerner Posts: 26,346Members, Plex Pass, Plex Ninja Plex Ninja

    @root.exe said:
    Can you please reset my password to Katin215@gmail.com. I'm not sure what my account name is. I do know for a fact that I have an account under Katin215@gmail.com

    No. I cannot. I cannot verify that you are who you say you are.
    Particularly with a user name like that...
    Please contact Plex Pass support again, which may have more options to confirm your identity.

    Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
Sign In or Register to comment.