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Stuttering in fullscreen mode only

I have a problem which only occurs in fullscreen mode. I can stream any video /format to any device normally but the windows 10 app has recently (?most recent large update) started stuttering fullscreen viewing.

I can watch my media in windowed screens noramlly, but obviously this leaves the buttons visible.

I have read elsewhere on the forums that this may be an openGL issue? How can I access these settings?

Many thanks for any help provided.

Comments

  • KronvictKronvict Posts: 1Members, Plex Pass Plex Pass

    In have the same issue.

  • poweldpoweld Posts: 7Members, Plex Pass Plex Pass

    Same issue here. I just did a clean install of Windows 10 and Plex, both fully updated. Since then, videos in fullscreen will stutter and after several seconds cause the entire machine to become unresponsive. Windowed mode causes no such issues.

    Interestingly, cropping/zooming the video using the button to the left of the fullscreen button stops the stuttering and prevent freezing.

  • BetaLeafBetaLeaf Posts: 33Members, Plex Pass Plex Pass

    Same, although in my case, this is not exclusive to Plex. This also occurs in the Netflix and Hulu Window Store Apps. Video playback is smooth as long as the window is not close to being maximized. The closer the window is to being fully maximized, the harder the stutter. The stutter is like going down from 60 fps to 5-10 fps.

  • dmackdandmackdan Posts: 1Members, Plex Pass Plex Pass

    Same problem here

  • mcfaulmcfaul Posts: 13Members, Plex Pass Plex Pass

    here too - with an NVidia graphics card if that helps

    makes plex basically unuseable

  • mcfaulmcfaul Posts: 13Members, Plex Pass Plex Pass

    Its an issue with G-Sync. turn it off, and everything plays perfectly.

  • BetaLeafBetaLeaf Posts: 33Members, Plex Pass Plex Pass

    @mcfaul said:
    Its an issue with G-Sync. turn it off, and everything plays perfectly.

    I can confirm this is not the solution. My computer doesn't even support G-Sync.

  • BetaLeafBetaLeaf Posts: 33Members, Plex Pass Plex Pass

    I can also confirm that it's not limited to just Plex. This also happens on Hulu, Netflix, and any other app that streams video from the Windows Store.

  • XenhatXenhat Posts: 1Members, Plex Pass Plex Pass

    @BetaLeaf said:
    I can also confirm that it's not limited to just Plex. This also happens on Hulu, Netflix, and any other app that streams video from the Windows Store.

    Confirmed for this as well, it's been a long-standing issue I haven't been able to fix on my end.

  • BetaLeafBetaLeaf Posts: 33Members, Plex Pass Plex Pass

    Its unfortunate, because I can't download videos from any of these services (Plex, Netflix, etc...) because playing them back is just unbearable. I have an Alienware 17 R4 with an i7-7700HQ and a GTX 1060. I should not be having these low framerate issues on a computer this powerful.

  • BetaLeafBetaLeaf Posts: 33Members, Plex Pass Plex Pass

    Ok, I found some things out. The issue seems to only be happening on Windows 10 systems that have accepted and running the Creators Update. The anniversary and core editions do not have this issue. I contacted microsoft's virtual agent, spouting nonsense until it connected me to a human. Once I got a human, I explained to them since the Creators Update, all UWP apps that playback video have the issue described in this post (jerky, low framerate in fullscreen mode). I requested them to generate a link to download Windows 10 Anniversary Edition. The link they generate expires in 24 hours or I would just share it with you. Once I installed the Anniversary Edition, playback was smooth again.

    I'm not sure what they changed in Creators Update, but Microsoft stabbed themselves in the foot this time. They want the Windows Store to be the place to get apps, but then they go and do this. They didn't seem interested in "fixing the issue" and was only more interested in just reverting back to a previous version of Windows. To me, they admitting defeat on this issue. I certainly hope this isn't the case. There are features that are only available in UWP apps, like being able to download movies and tv shows for offline viewing on Netflix, for example.

  • mtnebomtnebo Posts: 2Members, Plex Pass Plex Pass

    Any news on this, or has everyone gone back to plexweb?

  • mcfaulmcfaul Posts: 13Members, Plex Pass Plex Pass

    can anyone with stuttering confirm what refresh rate they are using? mine is smooth if i set windows display output to a steady 60hz

  • mcfaulmcfaul Posts: 13Members, Plex Pass Plex Pass

    It might be related to this:

    https://www.theregister.co.uk/2017/09/11/windows_10_stuttering_bugs/

    So maybe the relative silence from Plex is because they cant fix it and are waiting for microsoft to?

  • mike4001mike4001 Posts: 516Members, Plex Pass Plex Pass

    @mcfaul said:
    It might be related to this:

    https://www.theregister.co.uk/2017/09/11/windows_10_stuttering_bugs/

    So maybe the relative silence from Plex is because they cant fix it and are waiting for microsoft to?

    The silence from PLEX is because development for this app has been shut down.

    Don't bother waiting for a fix. Switch to a different app which is still in development.

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