If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Remote access stopped working

rmenendezrmenendez Posts: 1Members, Plex Pass Plex Pass

Remote access stopped woking a few days ago without making server or router modifications. Has been working fine for 6 months and suddenly stopped when no changes made to servers or router. What can I do? Main server is set to auto update and don't know if a new version has been loaded which created the problem.

Answers

  • DaszerDaszer Posts: 3Members, Plex Pass Plex Pass

    Hi I'm the same. Every so often it just randomly stops working without any changes to settings and will randomly start working again. Can anyone tell me why it does this?

  • kegobeer-plexkegobeer-plex Posts: 5,324Members, Plex Pass, Plex Ninja Plex Ninja

    There are a ton of threads about these problems. The engineers are working to figure out what magical combination of things make some people's remote access not work. As of yet there aren't any concrete fixes. If you look around you should find the threads - I believe there's one or two with a ninja/Plex employee commenting on it.

    Where are my log files?

    How do I properly name my media files?

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: 1.8.0 running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • wmagnum1wmagnum1 Posts: 31Members ✭✭

    Same here. Stuck with an "indirect" connection outside of my network and friends with access are telling the same thing or having their Apple TVs lock up when searching for the server. If Plex made their previous builds available for download, we could roll it back to where Remote Access was working.

  • te2603te2603 Posts: 1Members, Plex Pass Plex Pass

    Same here, not able to access my server remotely

  • heyitzmejayheyitzmejay Posts: 1Members

    Please does anyone have any answers?? I've tried everything I can find. Had Plex for almost 2 years with no problems. Didn't change any router settings but all of a sudden it says my server is not available outside my network.

  • sethball24sethball24 Posts: 1Members, Plex Pass Plex Pass

    I have the exact same problem, and port forwarding is to complicated, what the hell is going on had anybody had any help on this issue?

  • kegobeer-plexkegobeer-plex Posts: 5,324Members, Plex Pass, Plex Ninja Plex Ninja

    Yes, Plex is very well aware of the issues with remote access. There are quite a few threads about it. If you have some spare time you can search around and peruse them.

    Where are my log files?

    How do I properly name my media files?

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: 1.8.0 running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • slylalondeslylalonde Posts: 2Members, Plex Pass Plex Pass

    Same problem here, just started yesturday.

  • MT SpaceMT Space Posts: 1Members

    Pay when it works and stop paying when it doesn't.

    Happens a lot. 'Help' is no help, and sometimes outdated. Sometimes disabling and re-enabling works, and sometimes quitting and restarting works. A couple of times re-installing Plex has worked.

    What would be great is a tool to see if you can 'see' yourself from the Plex end and 'see' what the errors are, like firewall, UDP, ports, etc.

  • bgq007bgq007 Posts: 22Members ✭✭

    Interesting to read people commenting that Plex is aware of the issue and working on it. I will hope that is the case, but I know when I contacted them on Twitter they claimed they knew of no issues with Remote Access. They suggested to me that if there was an issue to start a thread. I explained to them that there are many threads on the problem and they never responded again.

  • headsx2headsx2 Posts: 1Members, Plex Pass Plex Pass

    After a couple yrs of remote access working fine it suddenly stopped working. I read all the forums, took all the advice and applied them all. I eventually gave up and just used Plex Cloud. Cumbersome way to use Plex for me but I purchased space and did what I had to do. A couple days ago I noticed my server (the one minus remote access) was blocked completely. I went into my router to see if it was connecting there. I not only found the problem I found out why my remote access stopped a few months ago. It seems the desktop computer I'm using as a "server only" has a built in wireless adapter I didn't know about. A couple months ago something happened and it kicked in... even though I was still hooked to my router via Ethernet a foot away. I was either connecting both ways or wireless alone. As soon as I blocked the wireless signal to my router everything works perfectly and a few days later it's still a go. This is may be an obvious check for all of you and of no help but just in case. It was sure a nice find for me...good luck to u all

Sign In or Register to comment.