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Sudden and total "Server Not Available"

brettjcoxbrettjcox Posts: 5Members, Plex Pass Plex Pass

Hi. I've been using the app for XBOne for quite a while and haven't had any issues I couldn't solve before, but this one really has me.
XBox v 1.8.0, Server Version 1.5.5.3634 (Win 10)

I was watching some movies on my console one evening, then the next night I get the "Server Not Available" issue. This is continuous and the app has been hard broken for over a week. I've done normal troubleshooting:

Quit Plex and restart.
Restart XBox
Restart Computer
Update Plex Server
Uninstall and Reinstall Plex on Xbox

I can ping my Xbox from my computer and the 'Devices' page on my computer's browser tells me that my Xbox tried to connect "a few seconds ago" so I know the connection works. Can anyone help me work through this?

Answers

  • BouncybhallBouncybhall Posts: 1Members

    I have had exactly the same issue, have been trying to fix all weekend. I had an update for Plex on my laptop recently so wondered if that was the culprit?

    Also looking for advice.

  • sleort19@hotmail.comsleort19@hotmail.com Posts: 8Members

    I have same issues with exactly the same setup as brettjcox
    Once or twice it's been temp. fixed by updating the library database, but that might just be a coincidense.

    Please help us.

    BR

    XBox One,
    Server Version 1.5.5.3634 (Win 10)

  • gariland123gariland123 Posts: 143Members, Plex Pass Plex Pass

    make sure you have in the app security tab allow insecure connections set to always also , in the media server settings itself make sure secure connections is set to prefered i bet thatll do the trick

  • Fressa0815Fressa0815 Posts: 99Members, Plex Pass Plex Pass

    @gariland123 said:
    make sure you have in the app security tab allow insecure connections set to always also , in the media server settings itself make sure secure connections is set to prefered i bet thatll do the trick

    Would be nice when the Plex App would be able to save this setting

  • dseldomdseldom Posts: 1Members

    I'm not sure this is answered. The recent update seems to have caused this same problem on my xbox one, and the normal security setting fixes have no effect.

  • sleort19@hotmail.comsleort19@hotmail.com Posts: 8Members

    From what I'm reading here and there, this seems to be a bug in the current server release.

  • sleort19@hotmail.comsleort19@hotmail.com Posts: 8Members

    This has been running perfectly about a month ago (before update)

  • sleort19@hotmail.comsleort19@hotmail.com Posts: 8Members

    Does the devs read here`?

  • parsonsj11parsonsj11 Posts: 2Members, Plex Pass Plex Pass

    Ya all my roku and roku tv will play almost everything. Xbone won't play anything since the last 2 server updates. Server and roku apps updated recently. Xbone is like 8 mos old...

  • kayllistikayllisti Posts: 11Members, Plex Pass Plex Pass

    I'm having an issue where my xbone app plays some but not all of my files. THis issue is also happening on my samsung tv app.

  • brettjcoxbrettjcox Posts: 5Members, Plex Pass Plex Pass

    @gariland123 said:
    make sure you have in the app security tab allow insecure connections set to always also , in the media server settings itself make sure secure connections is set to prefered i bet thatll do the trick

    I just checked the settings and restarted the app. The server is set to preferred and the app is set to always. Still no change.

  • aconnor731@gmail.comaconnor731@gmail.com Posts: 1Members, Plex Pass Plex Pass
    edited May 14

    Yep I am having the same exact problem. I was viewing media on my xbox one one night with no problem, the following night it could not find the server. I am thinking this is a bug. Devs please comply!

  • brettjcoxbrettjcox Posts: 5Members, Plex Pass Plex Pass

    Well this has been going on for a month now with no resolution. Is there any way to contact the devs for support? I'm pretty salty that I paid for a plex pass and their technical support seems to consist of "visit our community forums".

  • sleort19@hotmail.comsleort19@hotmail.com Posts: 8Members

    Maybe we are going about this the wrong way. The Xbox app was not updated, hence this must be a serverside issue.
    Could someone with plex pass please make a thread in the server section, and remind Devs of this thread.

  • sleort19@hotmail.comsleort19@hotmail.com Posts: 8Members

    Please....

  • sleort19@hotmail.comsleort19@hotmail.com Posts: 8Members

    Alright guys - I just got mine working.
    Update your Xbox One to latest version.
    Go here and download lastest version 1.7.0.3840 http://www.filehorse.com/download-plex-media-server/old-versions/
    Install
    Refresh libriary
    Update database
    Restart Xbox One after update

    done.

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