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Camera Upload acts like there is no picture/vid to sync

.cynosure..cynosure. Members, Plex Pass Posts: 6 Plex Pass
in iOS

Hi,

  • Have synced 1000 pictures before
  • one day recorded a 10gb video with iPhone 6S Plus
  • iOS Plex app camera upload status changes permanently to: "Waiting to upload. Uploading will take place automatically"
  • Reinstalled iOS Plex app
  • syncs a couple pictures, then permanently "waiting to upload.."
  • resets camera upload, make new Plex menu and file directory for phone picture sync
  • iOS Plex app initiates scan, then permanent status "Waiting to upload. Uploading will take place automatically"
  • try copying 10gb video and all other pictures on iPhone to the sync location
  • iOS plex app still "Waiting to upload..."
  • take a new picture on iPhone and check if it syncs
  • No, still "waiting to upload"

Answers

  • mm98mm98 Members, Plex Pass Posts: 324 Plex Pass
    edited May 4

    I can confirm this. Since the latest update nothing is syncing (worked before). I took some test pictures and checked Plex for iOS Camera upload. Nothing gets synced to PMS. It is showing "Preparing to upload ..." for a split second and then it shows "Waiting to upload".

    iOS: "Plex Media Server.log":
    May 04, 2017 16:58:19 [0x16e3df000] ERROR - Error setting multithreaded mode for SQLite3 (21)
    May 04, 2017 16:58:19 [0x16e3df000] ERROR - Error disabling memory status mode for SQLite3 (21)
    May 04, 2017 16:58:19 [0x16ee43000] ERROR - Couldn't accept new TLS connection: Operation canceled
    May 04, 2017 16:58:20 [0x16efe7000] ERROR - Translator: unable to enumerate message files.

    iOS: "com.plexapp.plex 2017-05-04 14-58.log":
    2017/05/04 16:58:44.616 (61 MB) (3720138) W PMKPhotoAsset.m:79 | Image exists in iCloud but network access is not allowed.
    2017/05/04 16:58:44.616 (60 MB) (3720138) W PMKAssetController.m:157 | Asset failed to request data.
    2017/05/04 16:58:44.618 (60 MB) (3720535) E PMKCameraUploadEngine.m:2007 | Couldn't fetch asset data for IMG_0813.JPG

    iOS and PMS logs attached.

    PMS: 1.6.1.3722
    iOS: 4.11

  • thebaznetthebaznet Members, Plex Pass Posts: 6 Plex Pass

    Also experiencing this issue. It worked previously without any issues, since the update new photos are not being uploaded.

  • theabcmonstertheabcmonster Members, Plex Pass Posts: 2 Plex Pass

    Same issue here. Seems like Support don't want to answer this query as its been outstanding for over 2 years in one form or another...

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