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Newest macOS Plex Media Player (1.3.0.642-70f80570) crashes on startup

warthog3warthog3 Posts: 8 ✭✭

I'm running El Capitan and it crashes every time I start it up since updating earlier today. Any ideas how to fix?

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Answers

  • kegobeer-plexkegobeer-plex Posts: 4,468 Plex Pass

    Post your logs please, so we can take a look.

  • warthog3warthog3 Posts: 8 ✭✭
    2017-05-05 17:32:33 [ INFO  ] Log.cpp @ 115 - Starting Plex Media Player version: 1.3.0.642-70f80570 build date: 2017-05-03 
    2017-05-05 17:32:33 [ INFO  ] Log.cpp @ 116 -   Running on: OS X El Capitan (10.11) [15.6.0] arch x86_64 
    2017-05-05 17:32:33 [ INFO  ] Log.cpp @ 117 -   Qt Version: 5.8.0 [x86_64-little_endian-lp64] 
    2017-05-05 17:32:33 [ DEBUG ] UpdateManager.cpp @ 59 - Checking for: "/Users/aldensmith/Library/Caches/Plex Media Player/updates/1.3.0.642-70f80570/_readyToApply" 
    2017-05-05 17:32:33 [ DEBUG ] UpdateManager.cpp @ 78 - No valid/applicable update found. 
    2017-05-05 17:32:33 [ INFO  ] ComponentManager.cpp @ 41 - Component: settings inited 
    2017-05-05 17:32:33 [ DEBUG ] HTTPServer.cpp @ 32 - Listening to port: 32433 
    2017-05-05 17:32:33 [ INFO  ] InputMapping.cpp @ 113 - Loading inputmaps from: ":/inputmaps" 
    2017-05-05 17:32:33 [ WARN  ] InputMapping.cpp @ 92 - Missing element 'idmatcher' from mapping file: ":/inputmaps/dualshock4-xbox-emulate.json" 
    2017-05-05 17:32:33 [ INFO  ] InputMapping.cpp @ 113 - Loading inputmaps from: "/Users/aldensmith/Library/Application Support/Plex Media Player/inputmaps" 
    2017-05-05 17:32:33 [ INFO  ] InputComponent.cpp @ 45 - Successfully inited input: Keyboard 
    2017-05-05 17:32:33 [ INFO  ] LocalJsonServer.cpp @ 33 - Listening to socket: "/tmp/pmp_inputSocket_aldensmith.sock" 
    2017-05-05 17:32:33 [ INFO  ] InputComponent.cpp @ 45 - Successfully inited input: socket 
    2017-05-05 17:32:33 [ INFO  ] InputComponent.cpp @ 45 - Successfully inited input: roku 
    2017-05-05 17:32:33 [ DEBUG ] InputAppleRemote.mm @ 25 - Added remote: "Apple Computer, Inc.-Apple IR" 
    2017-05-05 17:32:33 [ INFO  ] InputComponent.cpp @ 45 - Successfully inited input: AppleRemote 
    2017-05-05 17:32:33 [ INFO  ] InputComponent.cpp @ 45 - Successfully inited input: AppleMediaKeys 
    2017-05-05 17:32:33 [ INFO  ] InputSDL.cpp @ 204 - SDL found  0  joysticks 
    2017-05-05 17:32:33 [ INFO  ] InputComponent.cpp @ 45 - Successfully inited input: SDL 
    2017-05-05 17:32:33 [ INFO  ] InputCEC.cpp @ 112 - libCEC was successfully initialized, found version 262146 
    2017-05-05 17:32:33 [ INFO  ] InputComponent.cpp @ 45 - Successfully inited input: CEC 
    2017-05-05 17:32:33 [ INFO  ] ComponentManager.cpp @ 41 - Component: input inited 
    2017-05-05 17:32:33 [ INFO  ] ComponentManager.cpp @ 41 - Component: system inited 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 20 - "DisplayManager found 1 Display(s)." 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 26 - "Available modes for Display #0 (Display 0)" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  0:  1440 x  900 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  1:  1152 x  720 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  2:  1024 x  768 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  3:  1024 x  640 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  4:  1280 x  800 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  5:   800 x  600 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  6:   800 x  500 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  7:   640 x  480 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  8:   720 x  480 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  9:  1344 x  840 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] DisplayManager.cpp @ 40 - "DisplayManager : Current Display Mode on Display #0 is  1440 x  900 x 32bpp @60Hz" 
    2017-05-05 17:32:33 [ INFO  ] ComponentManager.cpp @ 41 - Component: display inited 
    2017-05-05 17:32:33 [ INFO  ] ComponentManager.cpp @ 41 - Component: updater inited 
    2017-05-05 17:32:33 [ INFO  ] ComponentManager.cpp @ 41 - Component: remote inited 
    2017-05-05 17:32:33 [ DEBUG ] SettingsComponent.cpp @ 140 - Updated possible values for: "device" to (QVariant(QVariantMap, QMap(("title", QVariant(QString, "Autoselect device"))("value", QVariant(QString, "auto")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "Built-in Output"))("value", QVariant(QString, "coreaudio/AppleHDAEngineOutput:8,0,1,2:0")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "Soundflower (2ch)"))("value", QVariant(QString, "coreaudio/SoundflowerEngine:0")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "Soundflower (64ch)"))("value", QVariant(QString, "coreaudio/SoundflowerEngine:1")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "Mr Fugoo"))("value", QVariant(QString, "coreaudio/c4-59-76-03-d7-38:output")))), QVariant(QVariantMap, QMap(("title", QVariant(QString, "Instant On Sound Effects"))("value", QVariant(QString, "coreaudio/com.rogueamoeba.InstantOn:SoundEffects"))))) 
    2017-05-05 17:32:33 [ DEBUG ] PlayerComponent.cpp @ 833 - Audio devices removed: QSet() 
    2017-05-05 17:32:33 [ DEBUG ] PlayerComponent.cpp @ 834 - Audio devices added: QSet("auto", "coreaudio/com.rogueamoeba.InstantOn:SoundEffects", "coreaudio/SoundflowerEngine:0", "coreaudio/AppleHDAEngineOutput:8,0,1,2:0", "coreaudio/SoundflowerEngine:1", "coreaudio/c4-59-76-03-d7-38:output") 
    2017-05-05 17:32:33 [ DEBUG ] PlayerComponent.cpp @ 835 - Audio device selected: "auto" 
    2017-05-05 17:32:33 [ INFO  ] PlayerComponent.cpp @ 993 - Audio Config - device: auto, channel layout: auto, passthrough codecs: none, ac3 transcoding: no 
    2017-05-05 17:32:33 [ INFO  ] PlayerComponent.cpp @ 1127 - Codec "mpeg2video" present 
    2017-05-05 17:32:33 [ INFO  ] PlayerComponent.cpp @ 1127 - Codec "vc1" present 
    2017-05-05 17:32:33 [ INFO  ] CodecsComponent.cpp @ 590 - "Updating some codecs: h264_decoder, hevc_decoder, mpeg4_decoder, dca_decoder" 
    2017-05-05 17:32:33 [ INFO  ] CodecsComponent.cpp @ 1165 - HTTP request: "https://plex.tv/api/codecs/h264_decoder?deviceId=3d1db808-4b39-49c5-b12b-b1681ae1ff6a&version=a7fce4f-pmp-240&build=darwin-x86_64&oldestPreviousVersion=1.2.5.606-0b42eb77" 
    
  • kegobeer-plexkegobeer-plex Posts: 4,468 Plex Pass

    Can you upload the entire set of log files to your next post? Throw them in a zip and attach them. The more info we have the better.

  • warthog3warthog3 Posts: 8 ✭✭

    Everything in my log folder is attached

  • kegobeer-plexkegobeer-plex Posts: 4,468 Plex Pass

    Do you have anything in this directory? /Users/aldensmith/Library/Caches/Plex Media Player/crashdumps/

  • warthog3warthog3 Posts: 8 ✭✭

    Yes. Attached

  • kegobeer-plexkegobeer-plex Posts: 4,468 Plex Pass

    I don't have the utilities to analyze Mac crash dumps. Let's see if I can get the attention of a ninja that might be able to help. @cayars can you help?

  • LacaoLacao Posts: 7 Plex Pass

    PMP v.1.3.0.642 also crashes few seconds after starting, on my MBP Retina 15" mid-2014 with macOS 10.12.4 (Sierra too).

  • spawn666spawn666 Posts: 197 Plex Pass

    Seem to have the same problem.
    I have no crash reports only the console log.
    I have removed all related library items and did a complete reinstall of PMP. No result. it keeps crashing.

  • FabienSFabienS Posts: 2

    Same problem on El Capitan 10.11.6

  • Geno MachinoGeno Machino Posts: 11 Plex Pass

    Same issue on Sierra 10.12.4, everything else up to date. Running PMP on Macbook Air, 13" mid-2011, SierraOS. Just updated the App today (1.3.0.642). Now crashes about 10 seconds after start up. Always worked great until I installed the recommended update. Now unusable. Chrome based Plex player works fine, but the player app just started crashing since update. Everything else in the network stable, up to date and working fine. I'm afraid to update PMP on any of my Mac Mini's in the network. Sounds like you're homing in on it. Cool! Logs attached:

  • pkobsapkobsa Posts: 3 Plex Pass

    Current Plex Media Server 1.6.1.3722-4955e31cf on EL Capitan 10.11.6 will not install into application folder and will not start.. Any help greatly appreciated.
    Can you at least post download link to prior working version? This really doesn't sit well as being a paying customer.

  • DaveBinMDaveBinM Posts: 813 Plex Ninja

    @pkobsa This is a thread for Plex Media Player, not Plex Media Server. If you're having issues with PMS, I'd suggest creating a new thread in the Plex Media Server section :)

  • spencergarciaspencergarcia Posts: 2 Plex Pass

    Is this actually being fixed? This is now many days without being able to use the Plex Media Player - as a PlexPass subscriber, i really thought that this would have had better support or at least an option for a rollback?!

  • markus101markus101 Posts: 158 Plex Employee

    Sorry for the delay, but we're still working on a fix for this.

    I've pulled the 1.3.0 release so you can grab 1.2.5 from plex.tv and downgrade to that until the issue is resolved.

  • spencergarciaspencergarcia Posts: 2 Plex Pass

    Markus101 - works perfectly after rolling back to 1.2.5, thank you!!

  • tronyxtronyx Posts: 4 ✭✭

    Where are the older versions available for download? It's definitely not easy to find it.

  • kegobeer-plexkegobeer-plex Posts: 4,468 Plex Pass

    @tronyx said:
    Where are the older versions available for download? It's definitely not easy to find it.

    Go to the downloads page on this website and grab the 1.2.5 version. Plex doesn't make any version available except the current one.

  • tronyxtronyx Posts: 4 ✭✭

    @kegobeer-plex said:

    @tronyx said:
    Where are the older versions available for download? It's definitely not easy to find it.

    Go to the downloads page on this website and grab the 1.2.5 version. Plex doesn't make any version available except the current one.

    What website? The downloads link at the top of the page goes to plex.tv.

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