Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

BUG: Roku client allow managed users to see "Plex Channels"

Luq07Luq07 Members, Plex Pass Posts: 38 Plex Pass
in Roku

I have the managed users set up and have unchecked the box in the User settings that says "Allow Channels", however, the managed users still see the option for "Channels". This only appears to happen on my Roku TV but not on any other app (android or my Samsung TV). Is there any way to fix this bug?

Answers

  • play2015play2015 Members, Plex Pass Posts: 1 Plex Pass

    Seeing the same thing. Any solution?

  • Luq07Luq07 Members, Plex Pass Posts: 38 Plex Pass

    Nope. Not yet. It even happens despite the fact that I've logged in with an external user account that doesn't have access to anything but my kids movies/tv shows.

  • BigWheelBigWheel Members, Plex Employee, Plex Pass, Plex Ninja Posts: 9,763 Plex Employee

    What version of server are you running? just checked here from 1.7.3 and 1.8.0 and seem to be hidden from shared/managed users properly

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • Luq07Luq07 Members, Plex Pass Posts: 38 Plex Pass

    Plex Media Server Version 1.8.1.4139 on MacOS

  • BigWheelBigWheel Members, Plex Employee, Plex Pass, Plex Ninja Posts: 9,763 Plex Employee

    looks fine on that version as well here. can you sign in to managed users go to the channels then grab the roku logs and server logs

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
Sign In or Register to comment.