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Cannot stream / transcode HEVC to plex player

matlear46800matlear46800 Posts: 14Members, Plex Pass Plex Pass
edited May 2017 in NVIDIA SHIELD

Hello guys,
I have issues transcoding HEVC from shield server to my plex my laptop (plex player 3.5.0) when away from home.
The video is all messed up and pixelated.
My connection whilst away is around 90mbps.

Attached are the logs from the server and a screenshot plus the info of the file I was playing.

Please help me :smile:


Video Resolution 1080p
Duration 1:56:22
Bitrate 5508 kbps
Width 1920
Height 804
Aspect Ratio 2.35
Container MKV
Video Frame Rate 24p
Audio Profile lc
Video Profile main 10

Duration 1:56:22
Size 4.48 GB
Audio Profile lc
Container MKV
Video Profile main 10
Codec HEVC
Bitrate 5508 kbps
Bit Depth 10
Chroma Subsampling 4:2:0
Color Range tv
Color Space bt2020nc
Frame Rate 23.976 fps
Height 804
Level 4.0
Profile main 10
Ref Frames 1

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